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$51k–$71k/yr
Full-time
bachelor degree
Health care, Dental care, Vision care, Employee assistance program, Life insurance, Short term disability insurance
Posted 13d ago
~40 hrs/week
Responsibilities
The IT Support Specialist provides first-line technical support to lawyers and staff by troubleshooting hardware, software, and access issues. They are responsible for logging and tracking tickets while ensuring timely resolution and maintaining professional communication.
Requirements
Candidates must have a bachelor's degree or equivalent experience in IT along with 2–5 years of support experience. Proficiency in Microsoft 365, Windows environments, and strong incident management capabilities are required.
Full job description
As a recognized national law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy.
When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career, community, and workplace with the support and backing of a national organization. While teamwork and collaboration are hallmarks of our culture, we accept and encourage individuality. You can expect a friendly, safe, and supportive environment where your colleagues will rally around to help you succeed.
Find the spark that will propel your career to new heights. Apply today to join a firm that is dedicated to you.
We are seeking an IT Support Specialist to join the team in any of our Ontario Offices.
The Specialist, IT Support provides first-line technical support to lawyers, legal assistants and business professionals. This role serves as the initial point of contact for IT-related issues, ensuring timely resolution of incidents and service requests while delivering a high level of customer service.
Key Responsibilities:
First Line Technical Support
Respond to service requests via phone, email and ticketing systems.
Troubleshoot hardware, software and access issues.
Resolve common IT problems or escalate as required.
Incident and Request Management
Log, track and update tickets accurately.
Prioritize issues based on impact and urgency.
Ensure timely resolution or escalation.
User Support and Communications
Provide clear guidance and support to end users.
Maintain professional and client-focused communication.
Follow up to ensure issue resolution and satisfaction.
Promote a client-focused service culture within the team.
Documentation and Knowledge Sharing
Document solutions and contribute to knowledge base.
Follow standard procedures and processes.
What You'll Bring:
Bachelor’s degree or equivalent experience in IT or related field.
2–5 years IT support experience.
Strong troubleshooting and incident management capabilities.
Strong understanding of IT service management practices.
Experience with enterprise systems.
Excellent communication and customer service skills.
Experience with Microsoft 365, Windows environments and ticketing system.
Familiarity with legal technology/platforms/software an asset.
What we offer:
We believe in the importance of a Total Compensation package, ensuring our mix of salary, benefits, and perks are competitive within the market as well as a work-life balance. We offer:
A comprehensive Benefits package that includes Health, Dental and Vision Care, Employee Assistance Program, Life Insurance, Short Term and Long Term Disability Insurance, 3+ Weeks’ Vacation and 10 Personal Days;
A Diverse and Inclusive Workplace;
Flexible working options;
Maternity Leave Top-up;
A Firm matching Group Retirement Savings plan;
An individual TFSA with low fund management fees and competitive investment options;
Employee Assistance Program to support you and your family;
A wellness spending account to foster employee well-being;
Professional Development opportunities;
Employee appreciation events;
Charitable giving programs.
Compensation:
We offer a market-leading total rewards package with the expected range of the annual salary to be between $50,796 - $70,550.
The final salary is influenced by the location of the incumbent and may fluctuate based on the qualifications, skills, and market considerations, ensuring alignment with internal and external pay equity standards.
Who we are:
Miller Thomson LLP is one of Canada’s fastest-growing national business law firms, with ten offices across the country. Our consistent ability to provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, staff and the communities in which we practice, gives us a unique position in the Canadian legal industry.
Miller Thomson LLP is an equal-opportunity employer and is committed to equity, diversity, inclusion, and accessibility.
This is a newly created role and does not replace an existing position.
While we thank all applicants for their interest, due to the high volume of applications we receive, we are unable to respond to queries individually, and only those selected for an interview will be contacted. No phone calls or agencies, please.
Miller Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent department of the nature of the accommodation that you may require, to ensure your equal participation.
Related keywords
IT SupportTechnical SupportTroubleshootingIncident ManagementMicrosoft 365WindowsTicketing SystemHardwareSoftwareLegal TechnologyIT Service ManagementCustomer ServiceDocumentationKnowledge BaseLaw FirmEnterprise Systems
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Industry
Law Practice
Company size
1,001-5,000 employees
Founded
1957
Headquarters
Toronto, ON
LinkedIn followers
68,646
Miller Thomson LLP ("Miller Thomson") is a national business law firm with approximately 500 lawyers across five provinces in Canada — the broadest reach of any Canadian law firm.
Partnering with clients across Canada and internationally, we bring deep local insight to a comprehensive range of business law, litigation and dispute services, as well as other specialized practices. We focus on understanding your business, your industry, and the factors that drive long-term growth and success.
Offices: Scotia Plaza, 40 King Street West, Suite 6600, Toronto, ON M5H 3S1, CA · 700 W Georgia St, Suite 2200, Vancouver, British Columbia V7Y 1K8, CA · Commerce Place, Suite 2700, 10155 102 Street, Edmonton, AB T5J 4G8, CA · 1000 De La Gauchetière Street West, Suite 3700, Montréal, QC H3B 4W5, CA · 525 8 Ave SW, East 43rd Floor, Calgary, Alberta T2P 1G1, CA