London, England, United Kingdom · Remote OK
Make a difference. Be happy. Grow your career. The Role The Patient Portal Service Desk Agent I answers calls, in-baskets, e-mails, and other forms of contact from healthcare patients to troubleshoot and resolve issues w…
Skills: Customer Service, IT Troubleshooting, EHR Portals, Mobile Device Management, ITSM
London, England, United Kingdom · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Critical Facilities Management, HV/LV Switching, MEP Infrastructure, Risk Management, Team Leadership
London, England, United Kingdom · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Critical Facilities Management, Electrical Engineering, MEP Maintenance, Risk Management, Permit To Work (PTW)
London, England, United Kingdom · On-site
Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V-BAT and X-B…
Skills: Windows Administration, Linux Administration, Active Directory, Azure AD, IT Asset Management
London, England, United Kingdom · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Critical Facilities Management, HV/LV Switching, MEP Infrastructure, Risk Management, Team Leadership
London, England, United Kingdom · On-site
$50k–$80k/yr
About fonio We build AI voice agents for small and medium-sized businesses so they never miss a call and can focus on the work they actually love. Our AI handles every call automatically. But voice is just the beginning.…
Skills: Content Marketing, Copywriting, Ad Scripting, Influencer Management, Social Media Management
London, England, United Kingdom · On-site
At Amazon Ads, we're transforming how brands and customers connect — using AI, automation, and creativity at scale. From global retailers to emerging startups, advertisers trust Amazon to help them reach the right audien…
Skills: Java, C++, C#, Object-Oriented Design, CI/CD
London, England, United Kingdom · On-site
About Searchable Searchable is building the operating system for AI Search Optimisation (AEO). We help brands track, understand, and improve their visibility in AI search engines like ChatGPT, Claude, and Perplexity. Fou…
Skills: B2B Marketing, Demand Generation, Category Creation, Content Strategy, Event Planning
Levels TechnologiesLondon, England, United Kingdom · On-site
$75k–$85k/yr
Role Summary A hands-on data analyst who turns operational data into insight, working across the portfolio of acquired businesses to find patterns, inefficiencies, and opportunities to improve how the business runs. Part…
Skills: Data Analysis, Operational Efficiency, ETL, Data Profiling, Data Validation
London, England, United Kingdom · On-site
About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial m…
Skills: Application Support, Windows, Linux/Unix, SQL, PostgreSQL
London, England, United Kingdom · Remote OK
WHO WE ARE Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely — deciding exactly what it can see and do as it reaches deepe…
Skills: Sales Enablement, Coaching, Enterprise Sales, Sales Training, Content Management
London, England, United Kingdom · Remote OK
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in …
Skills: Pre-sales, Virtualization, Cloud Computing, Technical Presentations, Proof of Concept (POC)
London, England, United Kingdom · Hybrid
At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact. Our high-performance culture is driven by our values. We move with speed, pas…
Skills: Proposal Management, RFP Operations, Project Management, AI Implementation, Cross-functional Leadership
London, England, United Kingdom · Hybrid
At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact. Our high-performance culture is driven by our values. We move with speed, pas…
Skills: Customer Success Management, Team Leadership, Customer Lifecycle Management, Operational Analytics, Customer Retention
London, England, United Kingdom · Hybrid
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…
Skills: SEO, Generative Engine Optimization, LLM Prompting, Keyword Research, Content Optimization
London, England, United Kingdom · Hybrid
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…
Skills: Website Management, Conversion Rate Optimization, Customer Journey Mapping, Roadmap Planning, Stakeholder Collaboration
London, England, United Kingdom · Hybrid
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business …
Skills: German Fluency, English Fluency, B2B Marketing, Event Planning, Partner Marketing
London, England, United Kingdom · On-site
$50k–$60k/yr
About Us At BGBx, we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategis…
Skills: Product Management, AI Strategy, LLM Enablement, Agile Delivery, Stakeholder Management
London, England, United Kingdom · On-site
$65k–$75k/yr
About Us At BGBx, we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategis…
Skills: Python, TypeScript, JavaScript, LLM APIs, RAG Architecture
London, England, United Kingdom · Hybrid
$70k–$110k/yr
Who we are: At Focused, we move quickly to deliver quality software that achieves client outcomes and meets their customer’s needs. We strategically partner with our clients to leverage our expertise in design and softwa…
Skills: LangChain, LangGraph, LangSmith, LLMs, Python
London, England, United Kingdom • Remote OK
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The analyst provides technical support to healthcare patients to resolve issues with EHR medical records portals and virtual visit software. They are responsible for documenting issues in ITSM tickets and escalating complex problems to specialized teams to ensure patient care.
Candidates need at least 2 years of customer service experience and 6 months of IT support experience troubleshooting hardware and software. Proficiency in mobile device management and the ability to work flexible shifts including weekends and holidays is required.
Make a difference. Be happy. Grow your career.
The Patient Portal Service Desk Agent I answers calls, in-baskets, e-mails, and other forms of contact from healthcare patients to troubleshoot and resolve issues with their EHR medical records portal. Role is leveraged to support multiple clients simultaneously. When unable to resolve on the initial contact, documents issues to be transitioned to related teams (i.e., Medical Records, Billing, etc.) for additional patient assistance. Utilize excellent customer service skills to delight and exceed patient expectations. Demonstrates ability and willingness to remotely work a varying shift schedule that may include evenings, weekends, and holidays.
The Portal Service Desk Agent I will be responsible for, but not be limited to:
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
Together, we improve the lives of everyone by solving the complexities of social and healthcare
Nordic Healthcare Group (NHG) is an advisory, insights and research company. We maximize the outcomes of health and social care, and life sciences globally to improve the lives of everyone. Rooted in our human-centric Nordic values, we deliver sustainable solutions through research, data analysis, design, digitalization, and implementation. Since 2004, our 250+ professionals have worked with public and private clients on 4000+ projects. Complexity. Solved.
Offices: Keilaniementie 1, Espoo, Uusimaa 02150, FI
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