London, England, United Kingdom · Hybrid
$80k–$107k/yr
About incident.io incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, an…
Skills: Technical Support, SaaS, Monitoring Systems, On-call Systems, Coding
London, England, United Kingdom · Hybrid
Contract (Hybrid/Remote) Overview PRELOADED is seeking an experienced Producer with a track record of leading and delivering complex, multi-faceted physical/digital interactive experiences and products. In addition to br…
Skills: Production Management, Service Design, Hardware-Software Integration, Budget Management, Stakeholder Management
London, England, United Kingdom · Hybrid
$60k–$85k/yr
Outset invented a better way to do research: AI-powered user interviews. Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed …
Skills: Outbound Prospecting, Lead Generation, Enterprise Sales, CRM Management, Strategic Outreach
London, England, United Kingdom · Hybrid
Website & SEO Lead Contract: Full-time Location: Remote, from home. Candidate must be able to travel on occasion to offices in Exeter and London. Salary: Starting salary of £35,000 per annum Start Date: July Closing Date…
Skills: Technical SEO, On-page SEO, HTML, CSS, JavaScript
London, England, United Kingdom · On-site
About algo1 algo1 is an AI-native platform reinventing the in-store shopping experience. Founded by Simon Franks (LoveFilm, Redbus) and backed by leading venture investors, we're ~40 people building from our London offic…
Skills: Hardware Product Management, Supply Chain Management, Sourcing, Supplier Strategy, Industrial Design
London, England, United Kingdom · Hybrid
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We’re Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sport…
Skills: Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Typography, Layout Design
Diffractive LabsLondon, England, United Kingdom · Hybrid
What We’re Looking For We are looking for a Machine Learning Engineer to take ownership of training and fine-tuning machine-learning interatomic potentials (MLIPs) for magnetic and structural materials. You will work at …
Skills: Machine Learning Interatomic Potentials, DFT, PyTorch, JAX, Python
Diffractive LabsLondon, England, United Kingdom · Hybrid
What We're Looking For We are seeking Research Engineers, with strong machine learning experience, to help build the infrastructure, tools, and prototypes that power our AI-driven material discovery engine. You will work…
Skills: Machine Learning, PyTorch, JAX, Python, Distributed Training
Diffractive LabsLondon, England, United Kingdom · Hybrid
What We're Looking For We are looking for a Research Scientist to develop new methods in modelling, reasoning, and experiment automation that power our AI-driven material discovery engine. You will own the research direc…
Skills: Machine Learning, PyTorch, Python, Graph Neural Networks, Generative Models
Diffractive LabsLondon, England, United Kingdom · Hybrid
What We’re Looking For We are looking for a Computational Materials Scientist to drive our first-principles modelling of structural stability, lattice dynamics, and thermodynamic properties. You will sit at the heart of …
Skills: DFT, VASP, Quantum Espresso, GPAW, Phonopy
London, England, United Kingdom · On-site
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just u…
Skills: Enterprise Sales, Premium Support Management, Technical Advisory, Revenue Accountability, AI-Augmented Delivery
LegoraLondon, England, United Kingdom · On-site
About Us Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the sa…
Skills: Full-cycle Recruitment, GTM Hiring, Talent Pipeline Building, Commercial Acumen, Stakeholder Management
Diffractive LabsLondon, England, United Kingdom · Hybrid
What We're Looking For We are hiring an experienced synthesis and characterisation material scientist to join the team. You will run exploratory and targeted material synthesis, characterise structure and properties, and…
Skills: Material Synthesis, X-ray Diffraction, Rietveld Refinement, Electron Microscopy, SEM-EDS/EBSD
London, England, United Kingdom · Hybrid
We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gif…
Skills: SQL, Excel, Tableau, Data Analysis, Data Visualization
London, England, United Kingdom · Hybrid
We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gif…
Skills: SQL, Excel, Tableau, Python, R
London, England, United Kingdom · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce Salesforce is the #1 A…
Skills: US GAAP, IFRS, Local GAAP, SOX Audit Framework, Project Management
London, England, United Kingdom · Hybrid
$65k–$80k/yr
🐦 About Birdie At Birdie, we’re reimagining care for older adults. We’re building the technology that powers the future of home healthcare, empowering care teams with tools to deliver better, more dignified care, and en…
Skills: IT Operations, AI Agent Design, SaaS Management, Tooling Architecture, Identity And Access Management
London, England, United Kingdom · Hybrid
Job Description Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Ac…
Skills: Backend Engineering, Distributed Systems, AWS, Java, Kotlin
London, England, United Kingdom · On-site
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was fo…
Skills: Software Development, Large-scale Data Analytics, Algorithm Optimization, Python, Software Design
London, England, United Kingdom · On-site
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was fo…
Skills: Python, Software Development, Large-scale Data Analytics, Algorithm Optimization, AI Deployment
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The role involves solving technical challenges for customers via Slack and Pylon while acting as the voice of the customer for Product and Engineering teams. Responsibilities include debugging integration issues, writing custom scripts, and expanding technical support processes.
Candidates need proven experience in a similar SaaS role with knowledge of monitoring and on-call systems. Proficiency in coding and the ability to communicate complex technical information clearly are essential.
incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop.
Since launching in 2021, we’ve helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io to restore services faster, stay aligned under pressure, and focus on building what matters.
We’re a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We’ve raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from world-class technology companies.
The Technical Support Team is usually the first line of communication between incident.io and our customers.
We’re part of Product Development, and we’re crucial in ensuring our customers have the best possible experience with our product.
It’s typical for us to jump on customer calls if needed, discuss best approaches, and provide support when a bug sneaks in.
We also collaborate with Product and Engineering, being an essential part of delivering the best possible product.
You’ll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges.
Delivering a world-class customer experience for inbound support questions over Slack and Pylon
Acting as the voice of the customer, by capturing product feedback and feature requests for Product and Engineering
Handling technical challenges that arise with customers in partnership with our Customer Success Managers
Expanding our technical support processes in collaboration with the Head of Technical Support
Resolving customer technical issues directly with Engineering, to debug integration issues, write custom scripts, and work with our API
Proven experience in a similar role, preferably at a SaaS company, with some experience with monitoring and on-call systems
Able to write code at least enough to be dangerous and proficient enough to tackle technical challenges
Able to communicate complex technical information by conveying in a clear and simple manner
Love products and are keen to understand how they work and how different parts interact with one another
You are smartly persistent; have a knack for knowing when to dig deep and when to move on
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
On-call, incident response, and status pages—everything you need to manage incidents and reduce downtime
incident.io is the all-in-one platform that simplifies incident management for engineering teams. It integrates on-call scheduling, incident response, and status pages, bringing everything you need to manage incidents into one place. Powered by AI and automation, and with quick setup and an intuitive design, incident.io helps your team respond more effectively from day one, guiding them through a consistent, customizable incident management process. incident.io enables 10,000+ responders at over 600 companies—including Netflix, Etsy, monday.com, Intercom, and Skyscanner—to streamline, resolve, and learn from every incident.
Offices: 85 2nd St, STE 700, San Francisco, California 94105, US · 207–211 Old Street, Floor 5, The Tower, The Bower, London, England EC1V 9NR, GB · 450 Park Ave S, Unit 103, New York, NY 10016, US
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