London, England, United Kingdom · Hybrid
$65k–$80k/yr
🐦 About Birdie At Birdie, we’re reimagining care for older adults. We’re building the technology that powers the future of home healthcare, empowering care teams with tools to deliver better, more dignified care, and en…
Skills: IT Operations, AI Agent Design, SaaS Management, Tooling Architecture, Identity And Access Management
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The IT & AI Lead will modernize internal operations by designing AI-first tooling architecture and building internal AI agents to increase productivity. They will also manage the company's SaaS estate, device fleet, and identity access management while providing high-quality IT support.
Candidates should have experience owning IT operations in a fast-paced SaaS environment and a proven track record of shipping real automations or AI agents. Proficiency in Notion AI, Slack, Google Workspace, and Claude is essential, along with a product-oriented mindset for building internal tools.
🐦 About Birdie
At Birdie, we’re reimagining care for older adults. We’re building the technology that powers the future of home healthcare, empowering care teams with tools to deliver better, more dignified care, and enabling older people to thrive in their own homes for longer. Our all-in-one solution powers millions of care visits every month, equipping care providers with the tools they need to deliver exceptional, efficient care.
That’s why we’ve built an all-in-one platform that supported over 60 million care visits and enabled care for 116,000 individuals in 2025, and we continue to grow our impact. We’re scaling fast, but staying true to our purpose. That’s why we’re proud to be a B Corp, using business as a force for good.
Founded in 2017, Birdie is backed by world-class investors like Index Ventures, Sofina and Omers. In 2023, we ranked #6 in the Deloitte Fast 50, making us one of the fastest-growing tech companies in the UK. You can check out more about our impact and recognition here.
But speed isn’t the point. Impact is.
As our IT & AI Lead, you'll own and modernise how our teams are equipped to work. You'll run our internal IT operations and be the hands on architect of our employee tooling and internal AI agents, making Birdie measurably more productive and genuinely AI-first. This is a builder's role: as much about keeping the estate running smoothly as designing the automation and agents that mean it needs less manual running over time.
Own the internal tooling architecture. Design how our SaaS and AI tools fit together, set the standards, and build the integrations and automations that make workflows actually work. Lead the internal Tooling & Architecture workstream of our AI governance group.
Be the company-wide expert for our core employee tools: Notion AI, Slack, Google Workspace, and Claude Code / Cowork. Configure them well, drive adoption, run training, and own the roadmap for how we use them. We're looking for someone who knows these tools deeply today and stays genuinely on top of what's new across them.
Design, build and govern our internal AI agents (think service-desk triage, access provisioning, SaaS-spend auditing). Maintain the agent inventory and set the quality and safety standards that keep them working well.
Run responsive, high-quality IT support across the company and keep shifting routine tickets towards self-service and agent-handled resolution, so less and less needs a human to touch it.
Own our SaaS estate (25+ tools): licensing, renewals, the procurement pipeline, and vendor relationships. Drive value, cut waste, and spot anomalies before they become problems.
Govern the device fleet, office equipment, and mobile device management. Keep the hardware register accurate and MDM compliance in good shape for Cyber Essentials Plus.
Own identity and access management across the SaaS estate so people have the right access for their role, automatically provisioned and deprovisioned from People-system triggers.
You're genuinely excited by the idea of building an AI-first organisation from the inside out, not just talking about it
You're a builder, not just a user. You've shipped real automations or agents and you know what good looks like in practice
You've owned IT ops in a fast-moving SaaS or tech business and you're as comfortable in the weeds of MDM and access management as you are thinking about tooling architecture
You know Notion AI, Slack, Google Workspace and Claude well, and you actually stay on top of what's new across them
You have a strong instinct for how tools should connect and you reach for scripting or low-code automation naturally
You think like a product person and build trust with non-technical colleagues. You start with how people actually work, not what the tool can do
You're happy owning outcomes end-to-end without a team beneath you
You've owned IT security assurance or audit workstreams like ISO 27001 (this is a nice to have)
🧠 Imposter syndrome is real - and we don’t expect you to tick every box. If you're excited about our mission and think you could make a difference here, we want to hear from you.
We believe people do their best work when they’re supported, trusted and inspired. Here’s how we build a world-class employee experience:
💸 Compensation
Competitive base salary, reviewed against benchmarks annually
Generous stock options - because we’re building this together
Bi-annual performance cycles with individual compensation reviews
🧠 Learning & Growth
Annual personal learning budget and access to training, coaching and mentorship
Time and space for growth - you set your development goals, we back them
🏡 Flexible Working
Hybrid working - 2–3 days per week in our incredible London HQ
Budget to set up your home workspace
Regular in-person meetups, socials and offsites
🏖 Time Off
33 days holiday (25 days + public holidays)
Extra day off on your birthday (use it whenever you like!)
Company shutdown between Christmas and New Year
2 volunteering days each year to give back to causes that matter
👶 Family-first Policies
Industry leading paid primary and secondary caregiver leave
5 paid days for fertility treatments for those who need it
Private health insurance with AXA
Wellbeing perks via Happl (gym discounts, mental health support, and more)
🚲 Other Perks
Cycle to work scheme
4% employer pension contribution when you contribute 5% (UK)
A deeply human, radically transparent culture
❓Why Birdie?
Because you want to do meaningful work that improves lives - and grow at speed while doing it. We’re building more than a product - we’re building a movement. A movement to show that tech, when built with empathy and integrity, can change lives.
We’re a team of entrepreneurs, dreamers, and doers. Join us to shape the future of care, work alongside ambitious, kind people, and help reimagine how society cares for its older adults. We dream big, act fast, and work collaboratively with one goal in mind: to create a world where we all age with confidence.
⚖️ Equal Opportunities Statement
We’re committed to building a diverse team and inclusive culture. That means creating a hiring process that gives everyone a fair chance regardless of background, identity or lived experience.
Need adjustments or support during the application process? Let us know. We’re here to help.
✨ Ready to build the future of care?
Apply now. Be part of something that matters.
Home healthcare technology that’s by your side in care.
🚀 We are hiring 🚀 → www.birdie.care/join-us Birdie is the smart homecare technology partner, helping agencies work smarter – not just harder. Our all-in-one platform connects care management, rostering, finance, auditing, and workforce planning, surfacing insights and automating admin so care teams can focus on delivering outstanding care. Trusted by over 1,000 providers and powering 60M+ visits annually, Birdie supports agencies across the UK and Europe to improve care quality and drive sustainable growth. A certified B Corp, Birdie was named one of the top Home Health Tech providers in CB Insights’ 150 Most Innovative Digital Health Startups, and partners with health and research bodies to support proactive, preventative care at home. Together we fly.
Offices: 4 Fulwood Place, London, England WC1V 6HG, GB · Krausenstraße 9, Berlin, BE 10117, DE
Home healthcare technology that’s by your side in care.
🚀 We are hiring 🚀 → www.birdie.care/join-us Birdie is the smart homecare technology partner, helping agencies work smarter – not just harder. Our all-in-one platform connects care management, rostering, finance, auditing, and workforce planning, surfacing insights and automating admin so care teams can focus on delivering outstanding care. Trusted by over 1,000 providers and powering 60M+ visits annually, Birdie supports agencies across the UK and Europe to improve care quality and drive sustainable growth. A certified B Corp, Birdie was named one of the top Home Health Tech providers in CB Insights’ 150 Most Innovative Digital Health Startups, and partners with health and research bodies to support proactive, preventative care at home. Together we fly.
Offices: 4 Fulwood Place, London, England WC1V 6HG, GB · Krausenstraße 9, Berlin, BE 10117, DE
