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TransUnion's Job Applicant Privacy Notice Team Overview The Client Experience team is responsible for ensuring clients receive maximum value from TransUnion’s products and services through proactive relationship manageme…
Skills: Relationship management, Account management, Product adoption, Customer retention, Problem-solving
Leeds, England, United Kingdom · Hybrid
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Leeds, England, United Kingdom · Hybrid
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Leeds, England, United Kingdom · Hybrid
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Leeds, England, United Kingdom · Hybrid
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Leeds, England, United Kingdom · Hybrid
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Leeds, England, United Kingdom · Hybrid
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Leeds, England, United Kingdom · Hybrid
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Leeds, England, United Kingdom · Hybrid
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Leeds, England, United Kingdom · On-site
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Birmingham, England, United Kingdom · Hybrid
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Birmingham, England, United Kingdom · Hybrid
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Leeds, England, United Kingdom · Hybrid
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Leeds, England, United Kingdom · On-site
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Leeds, England, United Kingdom · Hybrid
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Leeds, England, United Kingdom · Hybrid
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Leeds, England, United Kingdom · On-site
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Leeds, England, United Kingdom · Hybrid
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Leeds, England, United Kingdom · Hybrid
$34k–$45k/yr
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Leeds, England, United Kingdom · Remote Solely
$35k–$42k/yr
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The Client Manager acts as the primary relationship owner and trusted advisor for a portfolio of clients to ensure they achieve maximum value from TransUnion products. They are responsible for facilitating product adoption, improving customer satisfaction, and identifying opportunities for growth through proactive engagement.
Candidates must have at least 3 years of experience in credit reporting or a related industry with strong relationship management and problem-solving skills. Proficiency in Salesforce and the Microsoft Office suite is required to support customer success journeys and data analysis.
TransUnion's Job Applicant Privacy Notice
Act as the primary relationship owner and trusted advisor for a portfolio of clients, ensuring they achieve maximum value from TransUnion’s products and services.
Deliver high-quality account management by serving as the key interface between clients and internal TransUnion business units.
Support clients in achieving their desired outcomes when using TransUnion’s products and solutions.
Improve user onboarding time and experience by guiding clients through effective adoption and engagement.
Facilitate product adoption through established client relationships and proactive support.
Increase customer retention through relationship-focused client management.
Improve customer satisfaction by providing post-adoption support and resolving client concerns effectively.
Work across multiple internal teams to deliver positive client outcomes and ensure issues are addressed in a timely and collaborative manner.
Maintain commercial awareness to identify opportunities for client growth and improved service delivery.
Strong background in credit reporting or a related industry, typically with 3 or more years’ in-depth experience.
General product knowledge across the credit consumer lifecycle, with the ability to apply this knowledge when supporting client needs and outcomes.
Strong relationship management skills, with the ability to build trust internally and externally while managing customer concerns, frustration, or dissatisfaction.
Ability to demonstrate real-time insight, flexibility, and sound judgement across the client engagement model.
Strong problem-solving and critical thinking skills, with the ability to assess complex situations, resolve customer issues, and provide clear direction to clients or TransUnion associates where required.
Experience using Salesforce to analyse customer data points and support the development of customer success journeys.
Strong working knowledge of Microsoft Excel, Microsoft Word, and Microsoft PowerPoint.
Working knowledge of Microsoft Visio.
Ability to use data and product insights to support client engagement, product adoption, and issue resolution.
Good project and time management skills, with the ability to manage multiple customer and internal stakeholder touchpoints.
Adaptability and willingness to learn new skills.
Ability to work collaboratively across internal teams to support positive client outcomes.
At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:
If there’s something on the list of essential or desirable skills that you can’t quite tick off, don’t let that stop you from applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com.
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview, your recruiter will inform you of this.
We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance.
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people. We call this Information for Good® — it’s our purpose, and what drives us every day. Get Support / Contact Us Customer Support: https://transu.co/60024D64I Business Support: https://transu.co/60044D67G
Offices: Chicago, Illinois, US · 555 W Adams St, Chicago, Illinois 60661, US · 4530 Conference Way S, Boca Raton, FL 33431, US · 163 Uys Krige Drive, Tygerberg Office Park Drakenzicht Building, Cape Town, Western Cape 7500, ZA · 1 Park Lane, LS3 1EP, Leeds, England LS3 1EP, GB
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