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Skills: Hardware maintenance, Software configuration, Troubleshooting, Customer service, Network support
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$196k–$293k/yr
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Senior+$1.3B raised
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Full-time
Medical, Dental, Vision, FSA, HSA, EAP
Posted 8d ago
Apply by Sep 3
~40 hrs/week
Responsibilities
The IT Support Technician will diagnose, repair, and maintain hardware and software components while providing technical support to employees and retail stores. Responsibilities include configuring new equipment, managing help desk requests, and collaborating on IT projects and initiatives.
Requirements
Candidates must have a minimum of 2 years of experience in IT, preferably in desktop support environments. Strong knowledge of hardware, operating systems, and network technologies is required, along with excellent troubleshooting and communication skills.
Full job description
Our Company
We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We run together to solve problems, reach goals, encourage others and champion our brand.
Overview:
We are seeking an IT Support Technician to join our Information Technology team. As our IT Support Technician you will diagnose, repair, and maintain hardware and software components. This individual will install and configure computer hardware and provide IT support for the organization. You will routinely interact with various departments and levels and listen to their technical needs and implement IT solutions. We are looking for someone with detailed knowledge of a variety of internet applications, networks, and operating systems.
The ideal candidate will possess phenomenal troubleshooting abilities, customer service, and attention to detail. This position is based out of our Fleet Feet Distribution Center located in Durham, NC, and requires occasional trips to the Carrboro, NC office.
The role is required to be onsite five days per week.
What You'll Do:
Receiving and processing all help desk requests for current employees and retail stores
Supporting and maintaining hardware, software, and network equipment as necessary
Participating in testing, configuration, and training of new technology
Coordinate new hire setups, including ordering and configuration of equipment, email, and software installation
Provide technology support for new hire orientations
Collaborate with other team members on IT projects and initiatives
Maintain documentation and logs related to IT operations
Travel occasionally to support retail store locations
Other tasks and projects as assigned
Qualifications:
Minimum 2 years of experience in IT, preferably in desktop support environments
Working knowledge of common hardware and operating systems
Familiarity with a range of operating systems and network technologies
Strong attention to detail and organizational skills
Ability to effectively communicate about technology with employees who have a wide range of technical skills
Eagerness to train and learn about new technology and systems
Ability to travel as required to stores
Why You'll Love It Here:
At Fleet Feet, we create an environment where people feel connected, supported, and inspired every day. You’ll love working here if you’re looking for:
A Purpose-Driven Mission – Everything we do is rooted in helping people live healthier, more fulfilled lives through movement.
A Culture of Belonging – We welcome every perspective and encourage you to bring your whole self to work.
Collaboration & Team Spirit – We run together—tackling challenges, celebrating milestones, and supporting one another along the way.
Innovation & Growth – You’ll have the chance to learn, explore new ideas, and help shape the future of our brand.
Energy & Fun – From daily problem-solving to team events, we keep the pace high-spirited and uplifting.
Benefits:
At Fleet Feet, we provide more than just a job. We offer opportunities to thrive, grow, and make a meaningful impact. Here’s what you can look forward to:
Robust benefits package including medical, dental, vision, FSA, HSA, EAP, and more
401(k) with 4% employer match and immediate vesting (available to part- and full-time employees age 21+ at company-owned stores)
Training and advancement opportunities across the Fleet Feet brand
Professional development programs, including mentorship, employee resource groups, and monthly learning sessions
Community involvement and service initiatives supporting local engagement
Discounts on training programs and products
Supportive, passionate teammates who live the mission every day
We are an equal opportunity employer and believe having teams in which everyone brings their whole self to Fleet Feet is key to our success. We encourage people of all backgrounds, experiences, abilities, and perspectives. Our dedication to inclusion is reflected in our hiring practices, workplace culture, and community engagement.
Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.
Related keywords
IT SupportHardwareSoftwareNetworkHelp DeskTroubleshootingDesktop SupportOperating SystemsConfigurationTechnical SupportDocumentationRetailE-commerceE-Verify
Inspiring the runner in everyone through personalized shoe fitting, training programs and quality gear since 1976.
Industry
Retail
Company size
1,001-5,000 employees
Founded
1976
Headquarters
Carrboro, NC
LinkedIn followers
19,277
Fleet Feet started when Sally Edwards and Elizabeth Jansen opened the first store with a simple belief: running has the power to change lives.
Today, we’re a national running retailer with more than 285 locally connected stores across the country, including both company-owned and franchise locations. Together, we combine the reach and resources of a national brand with deep roots in the local communities we serve.
Each store is built to be a local running hub, a place where runners, walkers and anyone looking to move more can find encouragement, expert guidance and the right gear for their goals. We meet people where they are through personalized outfitting, training programs, community events and a customer experience that starts with listening.
It’s all grounded in our belief that Running Changes Everything®. When people feel seen, supported and confident in how they move, they’re ready to take the next step — whatever that looks like for them.
Whether you work in a store, own and operate a local Fleet Feet or support the brand from our Store Support Team in Carrboro, N.C., we share the same purpose: to inspire the runner in everyone.
Offices: 310 E. Main Street, Carrboro, NC 27510, US
Customer ExperienceProduct EducationInclusive EnvironmentExceptional Products and ServicesFIT for Running/Walking ShoesSports Bra Fitting/CareRunning Inspired ClothingBeginner Training Programsand Plantar Fasciitis Help/ResourcesSports
Based on 375 listings with disclosed salaries, most technology jobs in Durham, NC pay between $72k–$265k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Durham, NC right now?
There are currently 734 open technology positions in Durham, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Durham, NC?
Companies currently hiring include Fidelity Investments, Hewlett Packard Enterprise, NetApp, NVIDIA, Duke University School of Medicine, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Durham, NC?
Yes — 308 of the 734 open technology positions offer remote or hybrid work (92 remote, 216 hybrid).
How do I apply for Technology jobs in Durham, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.