Description COMPANY SUMMARY MED-EL is a mission-driven global leader in hearing technology, dedicated to improving the quality of life for individuals with hearing loss. Our teams work collaboratively to support recipien…
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Full-time
bachelor degree
Posted 65d ago
~40 hrs/week
Responsibilities
The CRM Systems Specialist acts as a strategic advisor to align Microsoft Dynamics CRM capabilities with business needs and drive user adoption. They are responsible for configuring system components, standardizing processes, and managing the CRM roadmap to improve organizational efficiency.
Requirements
Candidates need 3-5 years of experience in Computer Science, CIS, or business fields, along with a bachelor's degree or equivalent. Strong skills in stakeholder management, CRM configuration, and driving business transformation are essential.
Full job description
Description
COMPANY SUMMARY
MED-EL is a mission-driven global leader in hearing technology, dedicated to improving the quality of life for individuals with hearing loss. Our teams work collaboratively to support recipients, clinicians, and partners through innovative solutions, exceptional service, and a commitment to meaningful human connection. At MED-EL, you will join a supportive, purpose-focused environment where your work directly contributes to empowering people through better hearing.
JOB SUMMARY
The CRM Systems Specialist serves as a strategic partner and internal consultant for MED-EL’s Microsoft Dynamics CRM platform. This role drives digital maturity by aligning CRM capabilities with business needs, standardizing processes, and championing user adoption across the organization. The Specialist identifies optimization opportunities, influences stakeholders, and ensures CRM is leveraged as a powerful enabler of business outcomes. This position bridges business strategy and technical execution to support scalable, efficient, and high-value CRM utilization.
JOB DESCRIPTION
Act as an advisor to business stakeholders, aligning CRM capabilities with organizational priorities.
Lead CRM adoption initiatives, including stakeholder engagement, communication planning, and success measurement.
Promote standardized business processes across departments using CRM best practices.
Identify opportunities for process improvement, automation, and increased system utilization.
Facilitate discovery sessions to challenge current-state processes and recommend optimized future-state solutions.
Partner with business and Information Systems leadership to define and execute the CRM roadmap.
Define and track KPIs related to CRM adoption, data quality, and business outcomes.
Coach users and leaders on effective CRM usage and process adherence.
Collaborate with technical teams to ensure solutions are scalable, supportable, and aligned with platform standards.
Configure and maintain CRM components, including entities, forms, views, workflows, and dashboards.
Support CRM governance processes, including change control and standards enforcement.
Contribute to digital transformation initiatives with a focus on CRM alignment.
Support change management efforts to ensure successful rollout and sustained adoption of CRM enhancements.
Lead workshops and working sessions to support process alignment and system adoption.
Gather and document business requirements.
Analyze system usage data to identify trends and improvement opportunities.
Develop training materials and deliver user training sessions.
Maintain system documentation and standard operating procedures.
Create and execute test plans for system changes.
Troubleshoot and resolve CRM system issues.
Manage user access, roles, and data quality controls.
Communicate system updates and enhancements to users.
Work in a hybrid schedule (3 days in office, 2 days remote).
Travel up to 10% domestically and internationally, including occasional weekend travel.
JOB REQUIREMENTS
3–5 years of experience in Computer Science, Management/Computer Information Systems, or Business-related fields.
Bachelor’s degree or equivalent combination of education, training, and experience.
Experience in the medical device industry is a plus.
Strong stakeholder management and influencing skills across all organizational levels.
Experience driving user adoption, change management, and business transformation initiatives.
Ability to think strategically and translate business needs into scalable CRM solutions.
Experience facilitating workshops and leading cross-functional discussions.
Data-driven mindset with the ability to define and track success metrics.
Strong understanding of process standardization and governance frameworks.
Ability to configure CRM components such as fields, forms, views, workflows, and dashboards.
Strong analytical, documentation, and problem-solving skills.
Excellent communication skills, both written and verbal.
Ability to work collaboratively with business and technical teams.
Ability to travel up to 10% and work a hybrid schedule.
Ability to maintain a suitable home workspace when remote work is required.
We are the global innovation leader in overcoming hearing loss with life-changing hearing implants & hearing solutions.
Industry
Medical Equipment Manufacturing
Company size
1,001-5,000 employees
Founded
1989
Headquarters
Innsbruck, Tyrol
LinkedIn followers
72,251
MED-EL GmbH develops and manufactures cutting-edge hearing implant solutions and other medical devices. Since its founding more than 35 years ago, the company has been active in more than 140 countries, with hearing implant recipients in more than 178 countries. As a part of its dedication to overcoming hearing loss as a barrier to communication, MED-EL invests heavily in R&D and the development of its employees.
Not all products represented in our posts and on this page may be currently approved or available in all markets. For information on the products approved or available in your country, please contact your local MED-EL representative.
For important safety information about MED-EL products please visit our Important Safety Information page: https://www.medel.com/important-safety-information
For information about our privacy policy please visit https://www.medel.com/privacy-policy
Offices: Fürstenweg 77a, Innsbruck, Tyrol 6020, AT · Esmeralda 1080, 9° piso | C.A.B.A, Buenos Aires, C1007, AR · Moosstraße 7, Starnberg, Bavaria 82319, DE · Village d'Entreprise Green Side, 400 av Roumanille - BP 309, Sophia-Antipolis Cedex, Sophia-Antipolis, F-06906, FR · Via dei Vanga, 1, B, Bolzano, Trentino-Alto Adige 39100, IT
Based on 375 listings with disclosed salaries, most technology jobs in Durham, NC pay between $72k–$265k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Durham, NC right now?
There are currently 734 open technology positions in Durham, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Durham, NC?
Companies currently hiring include Fidelity Investments, Hewlett Packard Enterprise, NVIDIA, NetApp, Duke University School of Medicine, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Durham, NC?
Yes — 309 of the 734 open technology positions offer remote or hybrid work (90 remote, 219 hybrid).
How do I apply for Technology jobs in Durham, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.