Service Delivery Technician (Monday-Friday)(8am-4:30pm)
Denver, Colorado, United States · On-site
$54k–$67k/yr
Entry level$8.3B raised
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$54k–$67k/yr
Full-time
401(k), Employee Stock Purchase Plan, Medical Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program
Posted 27d ago
~40 hrs/week
Responsibilities
Provide physical support for data center equipment, including racking, cabling, and troubleshooting customer requests. Manage service tickets and handle inbound and outbound shipments and dock space.
Requirements
Preferably 0-2 years of experience in customer service or data center environments. Requires strong organizational skills, attention to detail, and the ability to obtain security clearance.
Full job description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Data Centers
Iron Mountain’s Data Centers operate a global colocation platform that enables customers to build tailored, sustainable, carrier and cloud-neutral data solutions from single cabinets to wholesale data centers in 19 locations on three continents. Iron Mountain data centers are powered by 100% renewable energy thanks to carbon credit assistance and low PUE. As well, Green Power Pass is available to all customers. Iron Mountain offers customers the business and environmental benefits of renewable energy through unique green power contracting for data center services.
Build Your Career With Iron Mountain
The Service Delivery Technician provides physical support of data center equipment in a critical environment. This role has a high level of engagement with our customers, employees, and vendors at all levels and will perform requested installations and troubleshoot tasks. IMDC is looking for team members who are open to learning and growing in a fast-paced and evolving environment. High-energy, a strong sense of urgency and dedication to your team, our customers, and IMDC’s vision is required to be a success in this role.
● Provide remote hands support for any request requiring actions within the data center space including server/network equipment racking, cabling and provide hands-on support for customer requests, on-the-job training will be provided.
● Monitor service management ticketing system for tasks as assigned throughout your daily shift.Tasks can include customer requests, escorting, trouble tickets, material handling, and customer installations.
● Proactively identify issues and take the needed steps to resolve them.
● Shipping and receiving: inbound and outbound shipments, dock space management, package delivery, customer service and will assist with recycling efforts.
Key Skills, Requirements and Competencies:
● 0-2 years experience in a customer service or data center environment preferred, but notrequired.
● Multi tasking - we use several different systems to manage ticket queues. Work tasks can changethroughout the day.
● Attention to detail - ability to understand and follow a documented process and Iron Mountain’ssafety code, role is very process driven.
● Organization & prioritization - following processes and managing your time with minimalsupervision to get work done efficiently and on time.
● Dedication & desire to learn - we would like you to grow your career within Iron Mountain.
● Customer service mentality - we are customer obsessed.
● Opportunities for overtime work will be available.
● Working hours are varied and nights, weekends and holidays may be required.
● The ability to obtain security clearance via government or other agency background check maybe required for customer support.
Disclaimer: This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned.
US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.
Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.
In the era of AI, your data is your advantage. Yet too often it remains untapped: disconnected from systems, underutilized, untrained, and exposed to risk. Iron Mountain is the trusted partner for organizations of all sizes to unlock what’s possible, transforming information into intelligence and assets into advantage.
How? By seamlessly managing digital and physical assets of all kinds across their lifecycle—making them visible, secure, accessible, and AI-ready. From payments to pathology, mortgages to media, fine art to IT, we’ve helped more than 240,000 customers around the world, including 95% of the Fortune 1000, unlock more value from what’s already within reach. All with unparalleled security, governance, and sustainability at every step.
What can we unlock together?
Offices: 33 Arch St, Boston, Massachusetts 02110, US
Information ManagementDocument Management SolutionsSecure ShreddingData ProtectionArchivingEMR EnablementRecords StorageCloudScanning and DigitizingBusiness Process Management
Based on 1084 listings with disclosed salaries, most technology jobs in Denver, CO pay between $75k–$192k per year. Individual offers vary with seniority, company size, and specialization.
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