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Full-time
Health care coverage, On-site health and wellness centers, Retirement savings plan, Backup childcare, Tuition reimbursement, Mental health support
Posted 17d ago
~40 hrs/week
Responsibilities
The Process Improvement Associate II will collaborate with senior leaders to re-engineer business processes and implement continuous improvement programs. They are responsible for analyzing data to identify inefficiencies, managing workstreams, and presenting actionable insights to stakeholders.
Requirements
Candidates must have at least 3 years of professional experience in process improvement or re-engineering programs. Proficiency in data analytics, problem-solving, and executive-level communication is required.
Full job description
Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.
As a Process Improvement Associate II within JPMorganChase, you will play a pivotal role in enhancing operational efficiency and reducing risk by developing and implementing continuous process improvement programs. Leveraging your broad knowledge of process improvement principles and practices, you will map, simplify, and document processes, reduce manual touch points, and utilize digital process tools to drive service-delivery improvement. Your work will have a significant impact on various departments, requiring you to apply advanced analytical and problem-solving skills to develop both long- and short-term solutions. You will be expected to use data analytics to offer continuous insight and craft engaging narratives to effectively convey complex ideas. Your ability to build diverse teams, manage conflicts, and delegate tasks effectively will be crucial in this role. Your innovative thinking will challenge the status quo and influence change, while your understanding of artificial intelligence foundations will be instrumental in optimizing the performance of AI systems.
Job responsibilities
Partner with project team members to interview stakeholders, develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts.
Present to senior executives and key stakeholders, emphasizing actionable insights rather than just analyses; respond to questions clearly while fostering trusted advisor relationships with key client stakeholders.
Informally develop team members by serving as a mentor and inspiring a culture of continuous learning; this may include managing analysts and interns.
Analyze and map key business processes, identifying inefficiencies and areas for improvement using advanced data analytics and statistical inference techniques.
Develop and implement process improvement initiatives, focusing on simplification, manual touch point reduction, and the application of digital process tools.
Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals, fostering a culture of innovation and continuous learning.
Utilize storytelling skills to effectively communicate complex process improvement concepts and data to diverse audiences, fostering understanding and retention of the core message.
Take ownership of tasks and manage most elements of an entire workstream.
Required qualifications, capabilities, and skills
Proven skills in developing and implementing process improvement or re-engineering programs, with a successful track record over 3 years in a professional setting.
Proven ability to apply advanced analytical and problem-solving skills to address complex operational issues along with strong client management and executive-level communication skills.
Demonstrated proficiency in data analytics, with experience in interpreting models and diagrams to communicate data requirements and assets.
Experience in team building, with a focus on constructing diverse teams with varied experiences, skills, and backgrounds.
Proficiency in using digital process tools and AI systems to optimize operational efficiency and service delivery.
Experienced in creating presentations, both written and verbal, tailored for senior audiences.
Preferred qualifications, capabilities, and skills
Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.
Apply customer service principles to ensure process improvements align with customer needs and enhance satisfaction.
Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
Leverage digital proficiency to adopt and manage digital tools that support process improvement initiatives.
Implement automation to streamline workflows and reduce manual effort, increasing overall productivity.
Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Offices: 270 Park Avenue, New York, NY 10017-2014, US · 101 Duncan Mill Road, Toronto, ON M3B1Z3, CA · 2200 Ross Ave, Dallas, TX 75201, US · Kadubeesanahalli Circle, Bengaluru, Karnataka 560103, IN · 370 S Cleveland Ave, Westerville, OH 43081, US
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Based on 598 listings with disclosed salaries, most technology jobs in Columbus, OH pay between $69k–$187k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Columbus, OH right now?
There are currently 1,244 open technology positions in Columbus, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Columbus, OH?
Companies currently hiring include JPMorganChase, Battelle, Amazon, Nationwide, Huntington National Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Columbus, OH?
Yes — 476 of the 1244 open technology positions offer remote or hybrid work (129 remote, 347 hybrid).
How do I apply for Technology jobs in Columbus, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.