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Full-time
bachelor degree, professional certificate
Posted 50d ago
~40 hrs/week
Responsibilities
Responsible for the installation, maintenance, and repair of CT and Ultrasound medical equipment across QLD, NT, and Northern NSW. The role involves providing expert technical advice and managing technical escalations to minimize customer downtime.
Requirements
Requires a degree or equivalent experience in Electronics, Electrical, or Biomedical Engineering, or relevant Australian Defense Force experience. Must hold a full AU driver's license and a Restricted Electrical License (or be able to obtain one within six months).
Full job description
Job Title
Customer Support Engineer - CT/Ultrasound
Job Description
Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.
Your challenge:
A great opportunity awaits for a customer-oriented engineer to become part of our team in Brisbane, responsible for servicing QLD/NT and Northern NSW regions. This role will be specializing within our CT and Ultrasound portfolio. This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.
Responsibilities include:
Working collaboratively with the wider organisation to provide exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.
Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
The role will normally be located in Brisbane QLD; however, Philips may require you to work at alternative locations including interstate such as Northern NSW from Tweed Heads to Grafton and NT on a as need basis.
Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time due to the criticality of the equipment, this will include on call support.
You will have:
Previous experience in customer-facing service engineering roles. While familiarity with medical equipment like CT and/orUltrasound is desirable, candidates from various industries are welcome.
You currently hold a Restricted Electrical License or can obtain within six months of commencing the role.
A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience as an Engineer in the Australian Defense Force specializing in Communications Electronics, RADAR, Instrumentation or Avionics.
Strong IT skills, and the ability to work in a fast-paced environment
You will also need to hold a full AU drivers license and already have Australian working rights.
Please note: Police checks will be required during the onboarding process
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.
We’re living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.
Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.
Over the past decade we have transformed into a focused leader in health technology.
At Philips, our purpose is to improve people’s health and well-being through meaningful innovation. We aim to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities.
We see healthcare as a connected whole. Helping people to live healthily and prevent disease. Giving clinicians the tools they need to make a precision diagnosis and deliver personalized treatment. Aiding the patient's recovery at home in the community. All supported by a seamless flow of data.
As a technology company, we – and our brand licensees – innovate for people with one consistent belief: there’s always a way to make life better.
Visit our website: http://www.philips.com/
Follow our social media house rules https://www.philips.com/a-w/about-philips/social-media.html
How many Technology jobs are open in City of Brisbane, Australia right now?
There are currently 145 open technology positions in City of Brisbane, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in City of Brisbane, Australia?
Companies currently hiring include UQ School of Mechanical and Mining Engineering, Sime Darby Holdings Berhad, Griffith Science and Environment, Magentus, Boeing, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in City of Brisbane, Australia?
Yes — 92 of the 145 open technology positions offer remote or hybrid work (10 remote, 82 hybrid).
How do I apply for Technology jobs in City of Brisbane, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.