City of Brisbane, Queensland, Australia · Hybrid
Symplicity is a global leader in higher education technology, serving more than 1,200 universities and colleges across 40+ countries. Our solutions help institutions connect students with career opportunities, streamline…
Skills: Customer Service, Technical Support, Problem Solving, Communication Skills, Time Management
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Provide Tier 1 and Tier 2 technical and functional support to university clients using the CareerHub and UniHub platforms. Collaborate with Product and Engineering teams to resolve software defects and support client onboarding and training initiatives.
Candidates should be current students, recent graduates, or early-career professionals with strong communication skills and a customer-service mindset. Technical aptitude in HTML, CSS, and SQL is highly desired.
Symplicity is a global leader in higher education technology, serving more than 1,200 universities and colleges across 40+ countries. Our solutions help institutions connect students with career opportunities, streamline campus operations, and improve student success outcomes.
As part of the Volaris Group, a division of Constellation Software, Symplicity is entering an exciting phase of international growth, product innovation, and market expansion. We continue to invest in our people, products, and customer experience while helping universities deliver meaningful outcomes for students around the world.
\nAbout the RoleWe are seeking a motivated and customer-focused Client Support Specialist to join our CareerHub team in Brisbane.
This role is ideal for a university student, recent graduate, or early-career professional looking to build a career in technology, customer success, or software support.
As a Client Support Specialist, you will work directly with universities across Australia and New Zealand, helping them maximize the value of the CareerHub and UniHub platforms.
You will become a product expert, provide technical and functional support, and collaborate with internal teams to ensure an exceptional client experience.
This position will initially be offered on a casual basis, with the potential to transition into a permanent part-time or full-time opportunity as the team continues to grow.
What You'll DoIf you're passionate about technology, enjoy helping customers succeed, and are looking to launch your career in a dynamic and supportive environment, we'd love to hear from you.
Somos referência mundial em empregabilidade e desenvolvimento profissional em Instituições de Ensino Superior
Conecte seus alunos ao mercado de trabalho e, ao mesmo tempo, ofereça os recursos necessários para que tenham sucesso na carreira.
Offices: Avenida Getúlio Vargas 1420, Belo Horizonte, Minas Gerais 30112-021, BR · Av. Jerônimo de Ornelas, 670, Porto Alegre, RS 90040340, BR
Somos referência mundial em empregabilidade e desenvolvimento profissional em Instituições de Ensino Superior
Conecte seus alunos ao mercado de trabalho e, ao mesmo tempo, ofereça os recursos necessários para que tenham sucesso na carreira.
Offices: Avenida Getúlio Vargas 1420, Belo Horizonte, Minas Gerais 30112-021, BR · Av. Jerônimo de Ornelas, 670, Porto Alegre, RS 90040340, BR
