Adelaide, South Australia, Australia · On-site
THE OPPORTUNITY Due to continued growth in our Managed Services (MSP) Division, and now that our first wave have progressed to new roles, we are excited to be able to offer a number of Service Desk Analysts the opportuni…
Skills: Remote Troubleshooting, Incident Management, Stakeholder Engagement, Customer Service, Knowledge Management
Taguig, Metro Manila, Philippines · Remote OK
Supporting People. Strengthening Performance. Ready to shape what’s next? At NRI, we turn technology into intelligence, delivering solutions that drive measurable business outcomes. Join our team of 3,500+ local experts …
Skills: Bid Management, Proposal Development, Virtual Team Leadership, Project Management, Stakeholder Management
Adelaide, South Australia, Australia · On-site
Joining NRI – Consulting and Advisory Empower Smarter Decisions. Drive Measurable Performance with NRI Ready to drive real outcomes? Join NRI and help transform the way Australia’s leading organisations use technology. W…
Skills: Dynamics 365, Power Platform, Azure Integration Services, Solution Architecture, Technical Design
Taguig, Metro Manila, Philippines · Remote OK
Run Stronger. Evolve Faster. Perform Smarter with NRI Ready to shape what’s next? At NRI, we turn technology into intelligence, delivering solutions that drive measurable business outcomes. Join our team of 3,500+ local …
Skills: Oracle Database Administration, PeopleSoft Administration, Backup and Recovery, Performance Tuning, PeopleSoft Test Framework
Perth, Western Australia, Australia · Hybrid
Planit are world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture. Planit is now a proud NRI compa…
Skills: Oracle EBS, Accounts Receivable, Functional Testing, General Ledger, SIT
Wellington City, Wellington, New Zealand · On-site
Planit – An NRI Company Where Quality Is Seen, Not Heard At Planit, quality isn’t a checkbox - it’s a craft. As part of NRI, we combine global scale with deep local expertise to deliver quality engineering and testing se…
Skills: Functional Testing, Infrastructure Testing, Network Testing, Test Planning, Defect Management
City of Brisbane, Queensland, Australia · Hybrid
Joining NRI – Consulting Azure Integration Developer Empower Smarter Decisions. Drive Measurable Performance with NRI Ready to drive real outcomes? Join NRI and help transform how organisations connect systems and data. …
Skills: Azure Integration Services, Logic Apps, Azure Functions, Service Bus, APIM
Sydney, New South Wales, Australia · Hybrid
Joining NRI – Consulting Azure Integration Developer Empower Smarter Decisions. Drive Measurable Performance with NRI Ready to drive real outcomes? Join NRI and help transform how organisations connect systems and data. …
Skills: Azure Integration Services, Logic Apps, Azure Functions, Service Bus, APIM
Melbourne, Victoria, Australia · Hybrid
Joining NRI – Consulting Azure Integration Developer Empower Smarter Decisions. Drive Measurable Performance with NRI Ready to drive real outcomes? Join NRI and help transform how organisations connect systems and data. …
Skills: Azure Integration Services, Logic Apps, Azure Functions, Service Bus, APIM
City of Brisbane, Queensland, Australia · Hybrid
Joining NRI – Consulting Azure DevOps Platform Engineer Empower Smarter Delivery. Build Scalable Platforms with NRI Ready to drive real outcomes? Join NRI and help transform how organisations deliver cloud solutions. We …
Skills: Azure Integration Services, Logic Apps, Azure Functions, Service Bus, APIM
Sydney, New South Wales, Australia · Hybrid
Joining NRI – Consulting Azure DevOps Platform Engineer Empower Smarter Delivery. Build Scalable Platforms with NRI Ready to drive real outcomes? Join NRI and help transform how organisations deliver cloud solutions. We …
Skills: Azure Integration Services, Azure DevOps, Infrastructure as Code, Bicep, Terraform
Melbourne, Victoria, Australia · Hybrid
Joining NRI – Consulting Azure DevOps Platform Engineer Empower Smarter Delivery. Build Scalable Platforms with NRI Ready to drive real outcomes? Join NRI and help transform how organisations deliver cloud solutions. We …
Skills: Azure Integration Services, Azure DevOps, Bicep, Terraform, Infrastructure as Code
Brisbane, Queensland, Australia · Hybrid
Empower Smarter Delivery. Build Scalable Platforms with NRI Ready to drive real outcomes? Join NRI and help transform how organisations deliver cloud solutions. We have a strong pipeline of work and are looking for an ex…
Skills: Azure Integration Services, Azure DevOps, Bicep, Terraform, Infrastructure as Code
Brisbane, Queensland, Australia · Hybrid
Empower Smarter Decisions. Drive Measurable Performance with NRI Ready to drive real outcomes? Join NRI and help transform how organisations connect systems and data. We have a strong pipeline of work and are looking for…
Skills: Azure Integration Services, Logic Apps, Azure Functions, Service Bus, APIM
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Respond to phone, email, and event alerts while adhering to contractual SLAs to ensure high customer satisfaction. Identify and act on Priority 1 and 2 incidents using remote troubleshooting tools and knowledge databases.
Requires Australian citizenship with the ability to obtain a Federal Government Security Clearance. Candidates should have experience in a fast-paced customer service environment and the ability to perform shift work.
THE OPPORTUNITY
Due to continued growth in our Managed Services (MSP) Division, and now that our first wave have progressed to new roles, we are excited to be able to offer a number of Service Desk Analysts the opportunity to dive into their new career. Learning and training on the job, completing certifications on your journey through our established Career Pathways Program and spending time outside the service desk learning from senior members.
RESPONSIBILITIES
Responding to phone, email, and event alerts within the defined, contractual SLAs
Achieve a high level of customer satisfaction through a high quality of service and accuracy in following of processes and procedures
Correctly identifying Priority 1 and 2 incidents and act on them in relation to major Incident Management processes
Using knowledge (own and group), remote troubleshooting tools and reference databases to resolve incidents remotely
Keeping customers updated
Contributing to Knowledge Management
DESIRED EXPERIENCE
Demonstrated experience in a similar role or fast paced customer service environment.
TAFE Certifications highly regarded
Ability to multi-task under pressure
Collaborative approach to work
WHO YOU ARE
Strong stakeholder engagement & management skills
Career focused & determined
Adaptable & thrive in constantly evolving environments
Strong communication skills
Ability to undertake shift work
At Planit, we provide businesses with the vision, precision and independence they need to improve the quality of their software and the way they deliver it. As a global leader in quality engineering and assurance solutions, our 2,000+ consultants are at the forefront of the industry. Every day, they test themselves on a variety of challenging projects across our top-tier client base. We are hungry to learn and drive our industry forward. This permeates the fabric of our culture, with core values centred around continuous growth and excellence, as we look to inspire minds and raise the bar. We embrace and encourage diversity. We strive to create an environment that’s productive, welcoming, fair, rewarding, and fun for everyone. We act with integrity and harness sustainability as a catalyst for positive change. Ready to test yourself and grow your career? Visit our Careers tab or www.planit.com/careers
Offices: 309 Kent Street, Suite 1, Level 9, Sydney, NSW 2000, AU · 550 Bourke Street, Level 6, Tenancy 3, Melbourne, VIC 3000, AU · 216 St Georges Terrace, Level 10, London House, Perth, WA 6000, AU · Level 7, 110 Mary Street, Brisbane, QLD 4000, AU · Thames Tower, Station Rd, Level 2, Reading, Berkshire RG1 1LX, GB
At Planit, we provide businesses with the vision, precision and independence they need to improve the quality of their software and the way they deliver it. As a global leader in quality engineering and assurance solutions, our 2,000+ consultants are at the forefront of the industry. Every day, they test themselves on a variety of challenging projects across our top-tier client base. We are hungry to learn and drive our industry forward. This permeates the fabric of our culture, with core values centred around continuous growth and excellence, as we look to inspire minds and raise the bar. We embrace and encourage diversity. We strive to create an environment that’s productive, welcoming, fair, rewarding, and fun for everyone. We act with integrity and harness sustainability as a catalyst for positive change. Ready to test yourself and grow your career? Visit our Careers tab or www.planit.com/careers
Offices: 309 Kent Street, Suite 1, Level 9, Sydney, NSW 2000, AU · 550 Bourke Street, Level 6, Tenancy 3, Melbourne, VIC 3000, AU · 216 St Georges Terrace, Level 10, London House, Perth, WA 6000, AU · Level 7, 110 Mary Street, Brisbane, QLD 4000, AU · Thames Tower, Station Rd, Level 2, Reading, Berkshire RG1 1LX, GB
