Desktop Engineer Location: Remote Exemption Status: Exempt PURPOSE: The Desktop Engineer is expected to be able to provide advanced desktop and end user support as well as assist with the support of server and network en…
Skills: Desktop support, Active Directory, Entra ID, M365, Windows server
Optical Transport Senior Engineer - Long Haul Wave
Chicago, Illinois, United States · On-site
$73k–$174k/yr
Senior+$5.7B raised
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From aut…
Skills: DWDM, Optical transport, ROADM, Wavelength planning, Nokia 1830 PSS
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route…
Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the larges…
Skills: Data engineering, Data modeling, Data integration, Data quality, SQL
The Role Omada AI is the AI marketing platform built for small businesses — and we grow the old-fashioned way: in person, face to face, business by business. Territory Partners are the front line of that motion. This is …
Skills: Field sales, Outside sales, Prospecting, Pipeline management, B2B sales
Associate Director- ERC Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefro…
Skills: IT Risk Management, IT SOX, Cyber Security, ERP Controllership, SAP GRC
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route…
Who We Are Nobody calls a logistics coordinator to say things went well. They call because a $100,000 shipment of clinical trial medication has been sitting in customs for three days and nobody can explain why. Because a…
Skills: Python, TypeScript, React, API design, Data modeling
Description Business Intelligence (BI) Developer Growth, Engagements and Insight; IT and Product Development Location: Nationwide US (Remote - Home Office) Please read before applying: Due to the high volume of applicati…
Skills: Microsoft Fabric, Azure Databricks, ETL, SQL Server, Data modeling
Job DetailsJob Location: Illinois - Chicago, IL 60661Position Type: Full TimeSalary Range: $65,000.00 - $100,000.00 SalaryJob Category: EngineeringFor over forty years, Collins Engineers, Inc. (Collins) has provided spec…
Skills: SQL, ETL Pipelines, Data Visualization, Power BI, Tableau
Where Conviviality is at work. Pernod Ricard is a global premium international champagnes and spirits company. We’re the team behind leading brands such as ABSOLUT® Vodka, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur…
Skills: Marketing analytics, Data visualization, Power BI, Automation, Business intelligence
Description This position will offer you the opportunity to utilize and expand your academic background in Electrical Engineering in a professional position that offers a wide range of interesting and challenging respons…
Skills: Electrical systems design, Power systems analysis, Load flow, Short circuit analysis, Cable ampacity
Invenergy is North America’s largest privately held developer, owner, and operator of power infrastructure. With 25 years of trusted execution, we deliver reliable, affordable energy through a diverse portfolio that incl…
Skills: Applied AI, AI agents, Low-code development, Microsoft 365, Microsoft Copilot Studio
Reporting to the Security Manager, the Security Engineer will be responsible for IT security across all Echo Global Logistics offices and associated companies. This individual will have a broad IT knowledge across multip…
Come join the fast-growing Building Engineering Services Group at HDR. The Building Engineering Services Group (BES) provides industry leading Information Communication Technology (ICT), Security, Mechanical, Electrical,…
Skills: ICT systems design, Security systems design, Engineering leadership, Staff development, Project management
Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries global…
Skills: Facility maintenance, Drywall repair, Painting, Cleaning, Data entry
Regional Account Executive Chicago, IL | Hybrid | Full-Time | Base Salary + Uncapped Commission Build a Territory. Win New Business. Change Student Lives. Intervene K-12 is a fast-growing education technology company tra…
Skills: B2B sales, Business development, Prospecting, Cold calling, Consultative sales
Salary range is: $106,277.25 - $145,000.00 This position is bonus and/or commission eligible. CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating int…
Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the larges…
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Generative AI, Python, Machine learning, Data science, LLM development
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$55k–$60k/yr
Full-time
professional certificate
Health insurance, Dental insurance, Vision insurance, Retirement savings options, Flexible time off, Professional development opportunities
Posted 3d ago
Apply by Nov 5
~40 hrs/week
Remote in Chicago, Illinois, United States
Responsibilities
The Desktop Engineer provides advanced end-user support and assists with the maintenance of server and network environments. They are responsible for managing ticket queues, troubleshooting technical issues, and collaborating with various support tiers to ensure service continuity.
Requirements
Candidates should have 3-5 years of customer service experience and 1-2 years of experience supporting backend IT infrastructure. Proficiency in Windows operating systems, M365, and Active Directory is required, along with strong communication and problem-solving skills.
Full job description
Desktop Engineer
Location: Remote Exemption Status: Exempt
PURPOSE:
The Desktop Engineer is expected to be able to provide advanced desktop and end user support as well as assist with the support of server and network environments, including but not limited to Active Directory, Entra ID, network firewall and switch devices, and M365 environments.
RESPONSIBILITIES:
Thoroughly and accurately understand issues and analyze problems in a systematic fashion.
Analyze each specific request, determine the underlying problem, and recommend proper solution.
Understand and execute standard escalation procedures in collaboration with tier 2 and tier 3 teams.
Collaborate with Tier 1 Support (Service Desk, Request Management):
Partner with front-line support teams to assist in the triage and resolution of end-user hardware, software, and peripheral issues.
Provide technical support on organization-wide client incidents and recurring technical problems escalated from Tier 1.
Collaborate with Tier 2 Support:
Coordinate on cross-ticket issues that require joint troubleshooting or affect multiple user groups or systems.
Engage in real-time problem-solving discussions via team collaboration platforms
Respond promptly to high-priority incidents and urgent escalations routed to Tier 2
Proactively update Tier 2 team members on the progress and status of tickets owned by other technicians, ensuring transparency and continuity of service.
Collaborate with Tier 3 Support (Cloud Infrastructure, Networking, Architecture):
Assist with diagnosis of Infrastructure and Networking issues and escalating issues as needed.
Liaise with Infrastructure Engineers, Network Engineers and Architects to support the identification and troubleshooting of Tier 3 issues.
Ticket Queue Management (Team-Level):
Monitor and triage the team’s shared ticket queues daily, prioritizing unassigned, overdue, or aging tickets requiring attention.
Reassign tickets appropriately based on technician workload, skill set, and escalation path.
Ticket Queue Management (Individual-Level):
Maintain ownership of assigned tickets with a focus on aging tickets and those marked as high or urgent priority.
Regularly update ticket status, document troubleshooting steps, and close tickets upon resolution with clear resolution notes.
Ticket Documentation and Updates:
Ensure all assigned tickets are updated on a daily basis with relevant status changes, technical findings, and next steps.
Client Communication:
Provide timely and clear communication to end users via email or phone regarding ticket status, actions taken, next steps, and resolution details.
Set expectations for service timelines and follow through on commitments to ensure a high level of customer satisfaction.
Other responsibilities assigned by management
MINIMUM SKILLS AND EXPERIENCE
Customer Service & Communication – Ability to respond calmly to high pressure situations and to professionally communicate with nontechnical staff, executives, and vendors.
Troubleshooting & Problem Solving – Make well thought out decisions quickly in a dynamic environment.
Multitasking & Efficiency – Thoroughly and accurately understand issues, analyze problems, and implement solutions in a systematic fashion.
Strong background in Windows client operating systems, standard desktop applications (i.e. Office, Internet Explorer, anti-virus tools), Windows Server Operating Systems, Active Directory, Exchange, and desktop imaging.
General issues resolution for M365, MDM, Intune, Citrix, Firewalls, VPNs, and other more advanced pieces of infrastructure.
Experience with MS 365 Admin Portal, Azure AD, Entra, Autopilot.
Experience with Mobile device support, desktop imaging, and Microsoft Teams.
Excellent organizational, time-management, verbal, and written communication skills.
Microsoft (MCP, MCSA) certifications preferred.
3-5 years customer service-related experience.
2-3 years working as a sole technical resource preferred.
1-2 years' experience supporting backend IT infrastructure such as Exchange, Citrix, and Active Directory.
We are seeking highly motivated individuals who meet the following criteria:
Excellent organizational, verbal, and written communication skills.
A passion for technology, problem-solving, and customer service.
Efficiently manage multiple tasks.
Contribute in a fast-paced, team-oriented environment.
Possess strong problem solving and analytical skills.
Exhibit excellent leadership, communication, interpersonal, and organization skills.
Upbeat, friendly, motivated, and ready to help contribute to our team and the needs of our clients.
At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.
CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:
Committed to Client Success: Our actions and our words always align with the best interest of the client.
One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
Integrity: We are unquestionably committed to doing the right thing even when it is hard.
Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.
Salary Expectations: $55,000 - $60,000
The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary.
Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities. We are open to discussing compensation and benefits further during the interview process to ensure alignment with the candidate’s expectations and experience.
Related keywords
Desktop EngineerActive DirectoryEntra IDM365Windows ServerFirewallSwitchService DeskAzure ADAutopilotMDMIntuneCitrixVPNDesktop ImagingMicrosoft Teams
Ascend Technologies was founded in 1998 with an initial focus on network infrastructure and telephony systems. Since our founding we have grown to over 750 customers on a national footprint. Our services offering is consolidated very specifically to designing, installing and proactively managing IP Telephony Systems, IT Networks, and IP Surveillance solutions. These specific areas of focus require a diverse skillset. Ascend is constantly looking to add to our staff with the best and brightest within the IT field. Our tagline “Solutions Outside the Box” tells our core values. We want to find the right solution and implement it efficiently for each and every unique customer. No two customers are alike, even if the chosen solution is the same. How you develop and implement a solution is more important than the physical solution itself. We like to say from experience “it is better to have an extraordinary vendor and an ordinary product than an extraordinary product and an ordinary vendor”.
Ascend Technologies is a customer-driven and results-oriented telecommunications company. Our experienced staff is ready to assist you with all phases of planning, design, installation and maintenance of your voice, data & video systems. We have a full staff of certified technicians to ensure that your needs are handled as efficiently as possible. Find out why customers who do business with Ascend Technologies become customers for life.
Based on 2646 listings with disclosed salaries, most technology jobs in Chicago, IL pay between $82k–$202k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Chicago, IL right now?
There are currently 3,277 open technology positions in Chicago, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Chicago, IL?
Companies currently hiring include Huron, JPMorganChase, Northern Trust Asset Management, Publicis Groupe Holdings B.V., Salesforce, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Chicago, IL?
Yes — 1921 of the 3277 open technology positions offer remote or hybrid work (548 remote, 1373 hybrid).
How do I apply for Technology jobs in Chicago, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.