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Full-time
bachelor degree
Posted 4d ago
~40 hrs/week
Responsibilities
The Solutions Architect will serve as a strategic advisor to business and engineering partners to support and develop AppleCare infrastructure. They will drive continuous system improvements and provide guidance to leadership on technology transformations and future-proofing strategies.
Requirements
Candidates must have at least 5 years of experience in infrastructure technology projects, including cloud environments and large-scale migrations. A bachelor's degree in Engineering, Computer Science, or equivalent experience is required, along with strong analytical and communication skills.
Full job description
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
The people here at Apple don't just craft products — they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Thinking different isn't just a slogan — it's what allows Apple to continually provide our customers with the best products and support services. Thinking different is also what you get to do every day as an AppleCare Technologies Solutions Architect as you help devise and implement tomorrow's next great ideas.
Description
As an AppleCare Technologies Solutions Architect you'll serve as a collaborator and strategic advisor to our business and engineering partners in support and development of AppleCare support systems and contact delivery infrastructure. You'll leverage deep subject matter expertise to drive continuous system improvements, optimizations, and technology transformations. You'll provide guidance and advice to AppleCare leadership on today's challenges and suggest solutions and strategies to position AppleCare to meet the demands of tomorrow.
Minimum Qualifications
5+ years of experience leading, designing, or architecting infrastructure technology projects (Contact Center and CRM Systems, Network, Data Warehouse, Enterprise Architectures)
Experience designing or supporting Enterprise applications in highly-available cloud environments
Experience with large-scale integrated technology migrations (on-prem to cloud, 3rd party to in-house, system or architecture refresh)
Experience with Agentic Workflows, AI, and Machine Learning technologies
Strong trend analysis and analytical thinking ability, with the ability to translate analysis into actions and system improvements
Strong organization and project management capability
Excellent written, verbal, and interpersonal communication skills, with the ability to build strong partner relationships
A naturally curious, creative problem-solver able to work independently in a dynamic, constantly changing environment
Bachelor's degree in Engineering, Computer Science, or equivalent work experience
Preferred Qualifications
Experience automating tasks with Python, Perl, shell, or other automation tools
Experience with data analytics and designing and configuring monitoring systems using SQL, Splunk, Grafana, etc.
Experience with Automated Contact Delivery Systems and designing skills-based routing configurations (Genesys, etc.)
Strong network fundamentals (TCP/IP, DNS, Routing)
Experience developing or supporting VoIP technologies (WebRTC, SIP)
Experience with SIP / telephony infrastructure at enterprise scale
Familiarity with contact center platform and enterprise application operations and infrastructure monitoring at scale
We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own.
Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.
Offices: 1 Apple Park Way, Cupertino, California 95014, US
Based on 2570 listings with disclosed salaries, most technology jobs in Austin, TX pay between $79k–$225k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Austin, TX right now?
There are currently 4,652 open technology positions in Austin, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Austin, TX?
Companies currently hiring include Amazon, Applied Materials, Fluidstack, AMD, Apple, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Austin, TX?
Yes — 1845 of the 4652 open technology positions offer remote or hybrid work (532 remote, 1313 hybrid).
How do I apply for Technology jobs in Austin, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.