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Skills: MacOS, Google Workspaces, Okta, Jamf, Netskope
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Provide technical assistance for internal computer systems, software, and hardware while administering enterprise SaaS applications. Manage user accounts and access governance while documenting processes and utilizing AI tools for automation.
Requirements
Requires 0-3 years of enterprise IT support experience and proficiency in MacOS and Google Workspaces. A high school diploma is required, though a college degree or certifications are preferred.
Full job description
Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.
We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.
Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
About the Role:
This is an entry level / early career IT role and you are expected to have fundamental IT experience and the willingness to learn and be a part of a team. You will provide technical assistance and support for incoming requests and issues related to internal computer systems, software, and hardware. You will respond to internal users in person, over Zoom, or Slack and assist in administering enterprise applications. This position will report to the Manager, IT. You will be expected to operate under PCI and SOC compliance IT general controls.
This role will require someone who can handle prioritizing competing requests, has good interpersonal and communication skills, and is eager to learn. The role also requires you to be located in the Austin area with the ability to be in the office 4-5 days a week.
What you’ll do:
Handle IT requests from internal users through Jira Service Desk
Diagnose, research, and resolve technical hardware and software issues
Manage user accounts and access across multiple applications
Assist with administering new and existing infrastructure or SaaS applications
Document processes and procedures with the appropriate level of detail
Follow up on outstanding requests and ensure timely resolution
Diagnose and resolve issues with conference room tech and AV equipment
Learn and use AI tools (e.g., Claude) to automate IT provisioning and processes
What you’ll have:
0-3 years of enterprise IT support experience
HS Diploma or GED equivalent; college degree or certifications preferred
Required working knowledge of MacOS and Google Workspaces
Work experience with the following is preferred:
Okta
Jamf
Netskope
Slack
Gitlab
AWS
Atlassian Jira and Confluence
Claude or similar AI tools
Experience with Identity & Access Governance principles, and technologies including SAML and SCIM integrations
Ability to lift 25 pounds unassisted
Base salary range: $60,000-75,000 annually. Individual pay and level is based on factors unique to each candidate, including skill set, experience, and other job-related reasons.
Benefits and Perks:
We have the compensation and benefits you expect. But there's one thing that Self Financial can offer that many companies cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.
Our perks include:
Company equity in the form of Stock Options
Performance-based bonuses
Generous employer-paid health, vision and dental insurance coverage
Flexible vacation policy
Educational assistance
Free gym membership
Casual dress code
Team building events and activities
Remote work arrangements/ flexible work schedule
Paid parental leave
Self Financial requires all employees hired to successfully pass a background check.
We are an Equal Opportunity Employer.
At this time, we are only able to consider applicants who are U.S. Citizens or Green Card Holders for employment opportunities. We appreciate your understanding.
About Self Financial
Self Financial is a credit-building platform that works to increase economic inclusion and financial resilience through easy-to-use products that make building credit accessible. Self's signature Credit Builder Account and secured Self Visa® Credit Card issued by its partner banks are designed to enable people to build credit and savings simultaneously. The company also offers free rent reporting to the three major credit bureaus, and utility payment reporting to TransUnion. Self is also the Official Credit Building App of the San Antonio Spurs. Find it on the Apple App Store (250,000+ reviews and an average 4.9 rating) or Google Play or visit Self.inc for more information.
Based on 2733 listings with disclosed salaries, most technology jobs in Austin, TX pay between $79k–$223k per year. Individual offers vary with seniority, company size, and specialization.
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