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Full-time
bachelor degree, professional certificate
Posted 24d ago
~40 hrs/week
Responsibilities
Provide responsive technical support for hardware, software, and network systems to local and global users. Manage user accounts, endpoint devices, and facility access systems like CCTV and badge access to ensure system availability.
Requirements
Requires a Bachelor's degree in Computer Science or equivalent experience with at least 3 years of IT support experience. Proficiency in Microsoft ecosystems, Active Directory, and hardware maintenance is essential, with ITIL or CompTIA certifications preferred.
Full job description
Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car, and device that uses artificial intelligence.This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!
UCT is looking for a talented Engineer I, IT User Supp to join us in Austin, TX!
The Engineer I, IT User Support provides responsive technical support and IT services to local and global users, ensuring reliable operation of hardware, software, network, and facility access systems. This role troubleshoots technical issues, manages user accounts and endpoint devices, supports network infrastructure, and administers systems such as badge access, CCTV, and timekeeping platforms. By resolving service requests, maintaining accurate documentation, delivering user training, coordinating with vendors, and supporting IT projects, the Engineer I helps maximize system availability, enhance user productivity, and ensure compliance with security, data privacy, and IT service standards.
Essential Duties and Responsibilities:
Providing Technical Support: Offer assistance to both local (Hayward, Fremont and San Jose sites) and global users encountering technical issues with hardware, software, networks, and other IT systems.
Troubleshooting: Diagnose and resolve technical problems, utilizing various tools and methodologies to identify root causes and implement solutions.
Hardware Maintenance: Install, configure, and maintain computer hardware components such as desktops, laptops, printers, and peripherals.
Software Installation and Configuration: Install, configure, and update operating systems, software applications, and drivers as needed.
User Account Management: Create, modify, and deactivate user accounts across various systems and applications, ensuring security and access control.
Network Support: Assist in the setup, configuration, and maintenance of local area networks (LANs), wide area networks (WANs), and other network infrastructure components.
Other Systems: Manage door access system, CCTV, employee’s clocking system.
Tasks & Projects: Assist in tasks & projects assigned by local and corporate.
Documentation and Knowledge Sharing: Maintain accurate documentation of IT systems, procedures, and configurations, and share knowledge with team members and end-users.
Training and User Education: Conduct training sessions and provide user education on IT best practices, tools, and procedures to enhance productivity and security awareness.
Vendor Management: Liaise with IT vendors and service providers to procure hardware, software, and services, and coordinate support and maintenance activities as necessary.
Continuous Improvement: Stay updated on emerging technologies, trends, and best practices in IT support, and propose and implement improvements to enhance efficiency and effectiveness.
Incident Management: Manage and prioritize incoming support tickets and service requests, ensuring timely resolution and effective communication with stakeholders.
Adherence to Policies and Standards: Ensure compliance with organizational policies, procedures, and industry standards related to IT security, data privacy, and service delivery.
Customer Service: Provide excellent customer service by communicating effectively, empathizing with users' concerns, and striving to exceed expectations in resolving issues and meeting needs.
Educational/Certification Requirement:
Bachelor’s degree (or equivalent experience) in computer science or related field
ITIL v4 Foundation, CompTIA A+, Microsoft Fundamentals, Microsoft Md-102 preferred.
Experience Requirement:
3+ Years of experience.
Organized and meticulous.
Good coordination and interpersonal skills.
Good team player and able to work with minimal supervision.
Experience in Microsoft Office 365, Windows 10, Windows 11, Server OS.
Experience in desktop/laptop hardware.
Mac support experience is a plus.
Apple product experience is a plus.
Demonstrated ability to support networked printers, photocopiers, scanners, and multifunction devices.
Barcode printer setup and label design is a plus.
Knowledge in Active Directory, LANs, Data Backup, Print Server.
Basic knowledge of VOIP systems.
Basic knowledge of physical Ethernet cabling.
Basic knowledge of shared storage (NAS/SAN).
Basic knowledge of ethernet networks.
Customer orientated with positive working and pleasant attitude.
Ability to work in cleanroom environment.
Ability to manage priorities and expectations in a fast-paced environment.
Good documentation skill.
Require lots of walking within the premise and carrying IT equipment as required.
Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.
Quantum Global Technologies, LLC (QGT) business units QuantumClean® and ChemTrace® are the largest semiconductor chamber part tool ultra-high purity (UHP) cleaning, coating and analytical testing companies in the world. At QGT, we don’t make the computer chips (our customers do) but we make the manufacturing process run better by providing UHP chamber tool parts.
With fantastic growth, an impressive 18-year history and a focus on people, innovation, and creativity, it’s an exciting time to join QGT! Our leadership is strong and with the right people on board, we’re taking our business to the next level. There is a tremendous opportunity here for hard working, dedicated, and ambitious people like you who want to work with the leaders in the industry. You can be part of the driving force behind QGT’s success. Come work with us!
Offices: 1900 Am Dr, Quakertown, Pennsylvania 18951, US
Based on 6659 listings with disclosed salaries, most technology jobs in Texas pay between $88k–$214k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Texas right now?
There are currently 16,208 open technology positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Texas?
Companies currently hiring include Amazon, JPMorganChase, Applied Materials, Bright Vision Technologies, SpaceX, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Texas?
Yes — 6239 of the 16208 open technology positions offer remote or hybrid work (2380 remote, 3859 hybrid).
How do I apply for Technology jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.