POSITION TITLE: IT Helpdesk Technician DEPARTMENT: Information Systems REPORTS TO TITLE: IT Director DLSE/FLSA STATUS: () ____Exempt/Salaried position Nonexempt/Hourly position SUPERVISORY RESPONSIBILITIES (does this pos…
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$33/hr–$41/hr
Full-time
associate degree
Medical coverage, Dental coverage, Vision coverage, Paid time off, Paid holidays, Retirement plan
Posted 7d ago
~40 hrs/week
Responsibilities
The IT Helpdesk Technician provides onsite and remote technical support for computer and phone systems to internal and external users. Responsibilities include systems administration, hardware and software installation, and maintaining accurate asset inventory and ticketing documentation.
Requirements
Candidates must have at least 2 years of experience in Level 1 desktop support within a Microsoft environment, with healthcare experience preferred. An associate degree in Information Technology or equivalent work experience and certifications is also required.
Full job description
POSITION TITLE:
IT Helpdesk Technician
DEPARTMENT:
Information Systems
REPORTS TO TITLE:
IT Director
DLSE/FLSA STATUS: ()
____Exempt/Salaried position
Nonexempt/Hourly position
SUPERVISORY RESPONSIBILITIES(does this position have direct reports):
YES
NO
LOCATION: Napa, CA
PAY RANGE: $25.58 to $31.26 hourly
About CommuniCare+OLE
Established in 2023, CommuniCare+OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.
FULL TIME BENEFITS
Medical, Dental, Vision Coverage
Employer coves 90% of employee premium and 50% of dependent premium
18 days of PTO (Vacation & Sick)
10 Paid Holidays + 1 Float Holiday
2% Employer Match on Employee 4% contribution for 403(b) retirement plan
Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
Life & Accidental Insurance Coverage
Employer contribution for Health Savings Account
Flexible Spending Account (FSA) and Limited FSA Options
JOB SUMMARY/OVERVIEW:Under the supervision of the IT Director, the IT Technician is responsible for providing onsite and remote customer support on computer and phone systems to internal and external users at all sites.
CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience.
CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples,
people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of
all ages and religions, and individuals who have been affected by the legal system.
YOU ARE WELCOME HERE.
The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested).Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason.
MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING
Education:
Associate degree in Information Technology or equivalent work experience and/or IT certifications preferred
Experience/Lived Experience:
A minimum of 2 years’ experience providing Level 1 Desktop support in a Microsoft environment is required – a healthcare environment is preferred.
Special Skills/Training:
Experience supporting Electronic Medical Record systems - Ochin Epic preferred
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
1.
Responds to calls placed to IT Helpdesk and Teams chats with promptness and professionalism
2.
Perform systems administration tasks including new user setup, email, imaging and deploying new computers, and setting up printers and phones
3.
Assists in the setup of projectors, laptops, and speaker phones for training and presentations
4.
Assists with hardware and OS installation
5.
Updates Help Desk ticketing system and document procedures
6.
Monitors the status of printers and computers
7.
Keeps an asset inventory of all network equipment
8.
Eager to learn and expand technical skills
9.
Collaborate with Electronic Health Record and Data teams in managing the system software.
10.
Performs other duties as assigned
Related keywords
Information TechnologyHelpdeskDesktop SupportMicrosoftSystems AdministrationHardwareSoftwareElectronic Medical RecordOchin EpicTicketing SystemAsset InventoryNetwork EquipmentHealthcareProjectorsLaptopsOperating Systems
We believe today’s healthcare options aren’t giving people what they need. So we do things differently. Everyday at CommuniCare+OLE we practice a new model of high-quality healthcare that helps people get and stay healthy. Each patient works with a dedicated team of medical professionals to get the range of services they need, when and where they need them. We’re committed to this approach because our years of experience have taught us that a strong and healthy community depends on strong and healthy residents. And it takes a team to build this kind of health. We are proudly local and have cared for our communities for more than 50 years.
Offices: 1141 Pear Tree Lane, Napa, California 94558, US · 911 Washington St., Calistoga, California 94515, US · 1222 Pine St., Suite A, St. Helena, California 94574, US · 470 Chadbourne Rd., Suite A, Faifield, CA 94534, US · 2650 Napa Valley Corporate Dr, Napa, California 94558, US
Based on 25145 listings with disclosed salaries, most technology jobs in California pay between $114k–$260k per year. Individual offers vary with seniority, company size, and specialization.
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