We are seeking an experienced quality professional to serve as a Regional Quality Manager within RLG’s enterprise quality structure. Reporting solid-line to the Regional Director of Operations with a dotted-line to the S…
Skills: Quality Management, ISO 9001, Root Cause Analysis, Corrective Action, CAPA
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We are seeking an experienced quality professional to serve as a Regional Quality Manager within RLG’s enterprise quality structure. Reporting solid-line to the Regional Director of Operations with a dotted-line to the S…
Skills: Quality Management, ISO 9001:2015, Root Cause Analysis, Corrective Action, CAPA
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Digital Finishing Operator - 3rd Shift, Sunday to Thursday, 9:00pm to 5:30am.
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$115k–$140k/yr
Full-time
Posted 1d ago
~40 hrs/week
Responsibilities
The Regional Quality Manager serves as an embedded operational partner to strengthen quality system execution, coach site teams, and drive problem-solving capabilities across the region. This role also manages customer quality escalations and ensures audit readiness for internal and third-party certification standards.
Requirements
Candidates must have at least 5 years of quality management experience in a manufacturing environment with a strong working knowledge of ISO 9001. The role requires proven ability to influence without authority, lead root cause analysis, and manage customer-facing quality issues across multiple sites.
Full job description
We are seeking an experienced quality professional to serve as a Regional Quality Manager within RLG’s enterprise quality structure. Reporting solid-line to the Regional Director of Operations with a dotted-line to the Senior Manager, Quality Systems, this role is an embedded operational quality partner, not a site auditor or corporate inspector. The Regional Quality Manager works alongside site teams to strengthen quality system execution, build problem-solving capability, develop audit readiness, and transfer knowledge across facilities within the assigned region. This role is the regional extension of the OneRLG Quality Operating Model and a key link between site-level execution and enterprise quality governance. This role is also customer-facing, owning customer quality escalations within the region and serving as the regional lead for customer audit preparation across sites.
This Regional role is to specifically cover our PNW region. The ideal candidate is located near one of our PNW sites (Petaluma, CA, Portland, OR, Seattle, WA) and willing to travel to the other assigned locations.
Responsibilities:
Operational Quality Coaching
Serve as the embedded quality resource for site teams within the assigned region, providing hands-on coaching and support for QMS execution
Partner with site quality personnel and plant management to strengthen day-to-day quality system performance
Support sites in achieving and sustaining compliance with applicable certification standards (ISO 9001, SQF, AIB, IFS PACsecure, ISO 13485, SGP, or others as applicable)
Assist sites in interpreting and applying enterprise quality standards, policies, and procedures developed by Corporate Quality
Root Cause Analysis & Corrective Action Support
Support site teams in conducting structured root cause analysis for nonconformances, customer complaints, and audit findings
Coach site personnel through corrective action development, ensuring proposed actions address verified root causes rather than symptoms
Monitor CAPA effectiveness within the region and escalate systemic or recurring issues to the Senior Manager, Quality Systems
Participate in regional escalations as a quality resource for complex problem-solving requiring cross-functional coordination
Own and manage customer quality escalations within the assigned region, acting as a customer-facing point of contact and driving escalated quality issues through to resolution.
Audit Readiness & Execution
Support sites in maintaining audit readiness for internal, customer, and third-party certification audits
Assist in conducting or facilitating internal audits within the region as the enterprise audit model matures
Identify and communicate pre-audit gaps, track readiness actions, and coordinate with site teams to close findings proactively
Participate in cross-regional audits as directed by the Senior Manager, Quality Systems
Serve as the regional lead for customer audit preparation, ensuring each site within the region is ready for customer audits, either by leading the audit on RLG's behalf or by ensuring the site Quality Manager is fully prepared to lead it.
Capability Development & Knowledge Transfer
Identify site-level quality personnel development needs and coordinate with Corporate Quality on training and development interventions
Transfer knowledge and best practices across sites within the region, preventing repeat issues and accelerating local problem-solving capability
Support new or developing site quality personnel through coaching, shadowing, and structured development activities
Contribute to the Enterprise Learning System by capturing site-level insights and ensuring learnings are available across the network
Regional Quality Communication
Serve as the primary quality communication link between regional sites and the Corporate Quality function
Maintain awareness of site quality performance, certification status, open CAPA items, and emerging risk across the regional portfolio
Provide the Senior Manager, Quality Systems with timely updates on regional quality conditions, escalations, and support needs
Support regional operations leadership with quality data and insight needed for operational decision-making
The Ideal Candidate Will:
Lead through coaching and partnership, building trust with site teams as a resource, not an authority figure passing judgment.
Be comfortable operating across multiple sites and stakeholders simultaneously, managing competing priorities without losing follow-through.
Bring strong root cause analysis instincts and the ability to transfer those skills to others through hands-on coaching.
Thrive in a field-based, travel-heavy role with a high degree of independence and limited daily supervision.
Be energized by building capability in others, measuring success by how much stronger sites become, not by how much they depend on regional support.
Qualifications:
Required
5+ years of quality management experience in manufacturing, with demonstrated ownership of a site-level quality management system
Working knowledge of ISO 9001:2015 or equivalent; internal auditor experience required
Practical experience with structured root cause analysis and corrective action methodologies
Ability to work effectively across multiple sites and stakeholders with limited direct authority
Strong interpersonal and coaching skills; ability to build trust and influence without positional authority
Customer-facing communication skills, including the ability to manage customer quality escalations and support or lead customer audits
Preferred
Experience with food safety standards (SQF, AIB, IFS PACsecure, HACCP, or equivalent)
Exposure to label, packaging, or consumer goods manufacturing environments
Lead auditor certification or equivalent third-party audit preparation experience
Familiarity with CAPA governance, effectiveness verification, and corrective action tracking systems
Experience supporting multi-site or multi-standard certification programs
Posted Pay Range: 115,000 - 140,000 base
Related keywords
Quality ManagementISO 9001:2015ManufacturingRoot Cause AnalysisCAPASQFAIBIFS PACsecureISO 13485SGPHACCPQMSAudit ReadinessComplianceOperational ExcellenceCustomer Quality
Creative label and packaging solutions. Our National Reach, Local Touch model ensures you get quality results.
Industry
Printing Services
Company size
1,001-5,000 employees
Founded
1991
Headquarters
Franklin, TN
LinkedIn followers
21,395
Total funding
$165M
Resource Label Group, LLC is a leading pressure sensitive label, shrink sleeve and RFID/NFC manufacturer with diverse product offerings for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With locations across the U.S. and Canada, Resource Label Group, LLC provides national leadership and scale to deliver capabilities, technologies, systems and creative solutions that customers require.
Headquartered in Franklin, TN, Resource Label Group employs over 1500 associates in the U.S. and Canada. Resource Label Group is a portfolio company of Ares Management Corporation. For additional information, visit www.resourcelabel.com.
Offices: 147 Seaboard Lane, Franklin, TN 37067, US
Creative label and packaging solutions. Our National Reach, Local Touch model ensures you get quality results.
Industry
Printing Services
Company size
1,001-5,000 employees
Founded
1991
Headquarters
Franklin, TN
LinkedIn followers
21,395
Total funding
$165M
Resource Label Group, LLC is a leading pressure sensitive label, shrink sleeve and RFID/NFC manufacturer with diverse product offerings for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With locations across the U.S. and Canada, Resource Label Group, LLC provides national leadership and scale to deliver capabilities, technologies, systems and creative solutions that customers require.
Headquartered in Franklin, TN, Resource Label Group employs over 1500 associates in the U.S. and Canada. Resource Label Group is a portfolio company of Ares Management Corporation. For additional information, visit www.resourcelabel.com.
Offices: 147 Seaboard Lane, Franklin, TN 37067, US