Washington, District of Columbia, United States · On-site
Senior
Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Gover…
Skills: Tier 3 Support, Troubleshooting, Root-cause Analysis, Microsoft Office 365, Windows 11
Washington, District of Columbia, United States · On-site
$145k–$175k/yr
Mid level$59M raised
The System Administrator will support daily administration, maintenance, troubleshooting, and security of Windows-based systems in a secure federal environment. This role is ideal for an administrator with hands-on exper…
Skills: Windows Server, Active Directory, System Administration, Troubleshooting, Patching
Washington, District of Columbia, United States · Remote OK
$113k–$188k/yr
Mid level$750K raised
Job Family: SAAS/PAAS/Cloud Application Development Travel Required: None Clearance Required: None What You Will Do: Guidehouse has an exciting opportunity for MuleSoft Developers in a high-growth practice. You will be a…
Washington, District of Columbia, United States · Hybrid
$87k–$198k/yr
Senior$4.2B raised
Identity and Access Management Specialist, Senior The Opportunity: Support enterprise identity and access management (IAM) programs by designing, implementing, and sustaining secure identity lifecycle capabilities across…
Skills: Identity and Access Management, Identity Governance and Administration, SailPoint, Single Sign-On, Federated Identity Management
Washington, District of Columbia, United States · Hybrid
$116k–$157k/yr
Senior+
Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Cyber and IT Risk Management Job Qualifications: S…
Skills: Docker, Kubernetes, Java, PHP, Red Hat Enterprise Linux
Washington, District of Columbia, United States · Remote Solely
Senior
Make Your Mark as a Senior DBA at SafePaaS Read on to discover why this is your next big career move… Why SafePaaS? At SafePaaS, every team member is more than just a cog in the machine—you’re a catalyst for innovation a…
Skills: Oracle Database, Data Guard, RMAN, RAC, Performance Tuning
Washington, District of Columbia, United States · Hybrid
$104k–$218k/yr
Senior+$1.5B raised
Job Title: Application Development Transformation Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 10…
Skills: Agile, DevSecOps, Software transformation, Program management, CI/CD pipelines
Washington, District of Columbia, United States · On-site
Senior+
Senior IT Project Manager Overview: Premier Enterprise Solutions is seeking a Senior IT Project Management with at least 10 years of related experience leading enterprise IT projects/programs. The candidate must have str…
Washington, District of Columbia, United States · Hybrid
Entry level$708M raised
Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housin…
Skills: SQL, R, Data mining, Financial analytics, Credit risk management
Harris Computer
Product Manager
Washington, District of Columbia, United States · Remote OK
$180k–$190k/yr
Senior
i2 Group, a Harris Computer company, is seeking a Product Manager to help shape the evolution of our product portfolio and deliver innovative solutions that meet our customers' current and emerging mission requirements. …
San Francisco, California, United States · On-site
$132k–$236k/yr
Senior+$1.5B raised
Job Requisition ID # 26WD99699 Position Overview We are seeking a Senior Business Analytics Manager to support Go-to-Market Finance organization by driving data-informed strategy, building scalable analytics solutions an…
Skills: Business analytics, Financial planning, Forecasting, Data modeling, SQL
Washington, District of Columbia, United States · Remote Solely
$134k–$176k/yr
Senior$2.4B raised
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just u…
Skills: Enterprise Sales, Prospecting, Account Management, Data Warehousing, Business Intelligence
Washington, District of Columbia, United States · Hybrid
$99k–$225k/yr
Mid level$4.2B raised
AI Engineer The Opportunity: We're looking for an AI Engineer to design, build, and operate production-grade AI systems at scale to own the full lifecycle of agentic applications and ML solutions, from data pipelines and…
Washington, District of Columbia, United States · Remote OK
$74k–$142k/yr
Mid level
Who Are We? Groundswell is a premier technology integrator and solution provider, resolutely committed to solving the most complex challenges facing federal agencies today. Our name, Groundswell, represents our commitmen…
Skills: Business analysis, Agile software development, Requirements gathering, User stories, Process flows
Washington, District of Columbia, United States · Hybrid
$104k–$218k/yr
Senior+$1.5B raised
Job Title: Agile Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * …
Washington, District of Columbia, United States · Hybrid
$195k–$250k/yr
Senior+$15B raised
Company:Oliver Wyman Description: LOCATIONS We are hiring across our OW offices including but not limited to: New York, Boston, Chicago and DC. PRACTICE OVERVIEW At Oliver Wyman Quotient we partner with clients to delive…
Washington, District of Columbia, United States · Hybrid
$104k–$218k/yr
Senior+$1.5B raised
Job Title: Agile Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * …
Washington, District of Columbia, United States · Hybrid
$87k–$198k/yr
Senior$4.2B raised
Identity and Access Management Specialist, Senior The Opportunity: Support enterprise identity and access management (IAM) programs by designing, implementing, and sustaining secure identity lifecycle capabilities across…
Skills: Identity and access management, CyberArk, Microsoft Identity Manager, Ping Identity, SAML
Computer World Services Corp. (CWS)
Program Analyst
Washington, District of Columbia, United States · Hybrid
$155k–$165k/yr
Senior+
The contractor will manage and oversee OFR’s Infrastructure & Cloud Engineering (ICE) and Service Desk (SD) sections, directing staff, resources, and technical operations across engineering and end-user support functions…
Skills: IT Project Management, Infrastructure Engineering, Service Desk Management, Cloud Engineering, SCCM Administration
(Senior) AI Factory Product Builder, United States - BCG X
London, England, United Kingdom · Hybrid
$99k–$124k/yr
Mid level
Locations: Boston | New York | Brooklyn | Chicago | Miami | Dallas | San Francisco | Seattle | Manhattan Beach | Pittsburgh | Los Angeles | Washington | London Who We Are Boston Consulting Group partners with leaders in …
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree, professional certificate
Posted 10d ago
Apply by Dec 1
~40 hrs/week
Responsibilities
Provide advanced Tier 3 technical and business-functional support for complex incidents that cannot be resolved by lower-level teams. Perform root-cause analysis, application testing, and documentation to support enterprise systems and the migration to Windows 11.
Requirements
Requires demonstrated experience in advanced technical support, enterprise application troubleshooting, and Windows workstation management. Proficiency in Microsoft 365 and familiarity with federal configuration guidelines are essential for this role.
Full job description
Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services.
Position Overview:
The Tier 3 Support Personnel will provide advanced technical, end-user, and business-functional support for the EEOC. This position is responsible for resolving complex incidents that cannot be addressed through Tier 1 or Tier 2 desktop support. The successful candidate will perform advanced troubleshooting, root-cause analysis, application support, operating-system support, and technical consultation across the EEOC’s enterprise environment.
The Tier 3 Support Personnel must possess advanced knowledge of supported applications, business processes, business rules, organizational policies, legacy systems, and end-to-end data flows. The position will also support Microsoft Office 365 applications, mobile-device management, workstation operating systems, and the EEOC’s migration to Microsoft Windows 11.
Resposibilities:
Provide Tier 3 end-user and business-functional support for incidents that cannot be resolved through Tier 1 or Tier 2 support.
Investigate and resolve complex technical and application-related problems requiring advanced troubleshooting, detailed analysis, and root-cause identification.
Analyze incidents involving supported applications, business processes, business rules, organizational policies, legacy systems, and end-to-end data flows.
Serve as a senior technical escalation resource for service-desk personnel and other IT support teams.
Troubleshoot issues involving Microsoft Office 365 applications and services, including:
Microsoft SharePoint
Microsoft OneDrive
Microsoft Teams
Microsoft PowerApps
Provide technical support for workstation operating systems, enterprise applications, and mobile-device management environments.
Support the EEOC’s migration to Microsoft Windows 11 by performing application testing, compatibility analysis, troubleshooting, documentation, and technical consultation.
Verify that EEOC applications operate successfully within the Windows 11 environment and comply with applicable United States Government Configuration Baseline (USGCB) guidelines.
Identify application compatibility issues and work with appropriate technical teams to develop, test, and implement solutions.
Maintain accurate incident and problem-management records in accordance with established EEOC procedures.
Develop and update technical documentation, standard operating procedures, knowledge-base articles, and support instructions.
Collaborate with Tier 1 and Tier 2 support teams, system administrators, application owners, developers, business stakeholders, and other technical personnel to resolve escalated incidents.
Recognize recurring problems, identify trends, and recommend long-term solutions that improve system stability and the end-user experience.
Ensure technical support activities comply with EEOC policies, security requirements, configuration standards, and federal information-technology guidelines.
Experience resolving incidents that require advanced troubleshooting, technical analysis, and root-cause analysis.
Advanced knowledge of enterprise applications, business processes, business rules, legacy systems, and end-to-end system and data flows.
Experience supporting Microsoft Office 365, including SharePoint, OneDrive, Microsoft Teams, and PowerApps.
Experience supporting Microsoft Windows workstation operating systems, particularly Windows 11.
Experience testing, troubleshooting, and documenting operating-system migrations or enterprise workstation upgrades.
Knowledge of application compatibility testing and remediation within a Windows 11 environment.
Familiarity with USGCB requirements and federal workstation-configuration guidelines.
Experience supporting mobile-device management solutions and enterprise-managed devices.
Ability to document complex technical issues, troubleshooting steps, root causes, and final resolutions clearly and accurately.
Strong analytical, problem-solving, customer-service, and communication skills.
Ability to communicate technical information effectively to both technical personnel and nontechnical end users.
Ability to work collaboratively across service-desk, infrastructure, application, cybersecurity, and business-functional teams.
Preferred Qualifications:
Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related technical discipline. Equivalent relevant professional experience may be considered.
Relevant Microsoft certification involving Microsoft 365, Windows client support, endpoint administration, or Power Platform technologies.
ITIL Foundation, CompTIA Security+, or another relevant information-technology support certification.
Previous experience supporting a federal agency or other government enterprise environment.
Experience working within structured incident, problem, change, and configuration-management processes.
Ignite innovation from within and deliver leading-edge solutions.
Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
1999
Headquarters
Washington, District of Columbia
LinkedIn followers
1,164
Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) whose vision is to ignite innovation from within and deliver leading-edge solutions.
At Business Technology Integrators (BTI), human capital is our most important asset. We are committed to the provision of a progressive environment where innovative, modernized, solutions are created by the best and brightest in our industry. Our team focuses on customer engagement by ensuring we deliver quality-assured results.
Offices: 1250 H St NW, Washington, District of Columbia 20005, US
Software DevelopmentCyber SecuritySystems EngineeringIT ManagementIT Infrastructure and OperationsProgram Management and ControlIT Infrastructure and OperationsNetwork OperationsData AnalyticsEnterprise Architecture
Based on 2033 listings with disclosed salaries, most software jobs in Washington, DC pay between $96k–$230k per year. Individual offers vary with seniority, company size, and specialization.
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