Product Manager, Customer Insights Platform (Sao Paulo, Brazil, Hybrid)
São Paulo, São Paulo, Brazil · Hybrid
Senior
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Full-time
Posted 38d ago
Apply by Oct 5
~40 hrs/week
Responsibilities
Own the end-to-end development and strategy of analytics and AI-enabled customer insight products to drive growth. Collaborate with cross-functional teams to translate customer needs into high-quality product launches and iterations.
Requirements
Requires 5+ years of product management experience with a strong background in building analytics-driven or AI-enabled data products. Must possess professional English proficiency and strong data analysis skills using tools like SQL and Excel.
Full job description
Hybrid position (2 days per week) based in São Paulo.
Please note: resumes must be submitted in English. Applications submitted with resumes in other languages will not be considered.
WHO WE ARE & WHAT MAKE’S US A GREAT PLACE TO WORK
NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey.
With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.
Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally.
WHAT YOU'LL DO
NPS Prism is seeking a Product Manager who will own the definition and delivery of analytics- and primary-research–based products, including AI-enabled capabilities, that directly drive NPS Prism’s growth over the next five years.. This role is ideal for a hands-on product leader who thrives as an individual contributor, brings a strong customer-first mindset, and can work effectively across cross-functional teams across geographies to take products from idea to launch.
Key Responsibilities
Own end-to-end product development across the full lifecycle: ideation, discovery, scoping, prioritization, build, launch, and post-launch iteration
Lead new product development efforts to create new analytics and primary research products, including AI-enabled capabilities, aligned to long-term NPS Prism growth
Own product strategy and roadmap decisions for your product area, balancing customer value, technical feasibility, and business impact.
Apply a customer point of view, working backwards from customer needs, pain points, and use cases to define product requirements
Identify, size, and prioritize product opportunities, making explicit tradeoffs and recommendations backed by customer insight and data
As the product owner, collaborate closely with engineering, data science, commercial, and operations teams to deliver high-quality products
Actively unblock challenges across teams, balancing speed, quality, and scope
Define and own success metrics (e.g., adoption, engagement, retention, revenue impact), and use them to guide prioritization and iteration.
Stay current on trends in analytics, AI, research methodologies, and market needs to inform product strategy
This role is designed for a Product Manager who wants meaningful ownership, exposure to complex customer problems, and the opportunity to grow into a senior product leader over time.
ABOUT YOU
Required
5+ years of experience in product management, product development, or a closely related role
Professional-level proficiency in written and spoken English is required for this role
Demonstrated experience delivering products across the full development spectrum, from concept to launch
Strong customer-centric mindset with experience working backwards from user needs
Experience building or managing analytics-driven, research-based, and/or AI-enabled data products, including working with engineering, data science, commercial and/or operations team members
Proven ability to operate as a hands-on individual contributor with ownership mindset, influencing cross-functional teams without formal authority
Strong data analysis skills (e.g. SQL, Alteryx, Excel, etc.)
Strong problem-solving skills and comfort operating in ambiguous environments
Excellent verbal and written communication skills, including the ability to work across geographies and cultures and communicate technical topics to non-technical audiences
Preferred
Experience with B2B SaaS, data platforms, analytics products, or research-based offerings
Experience with primary research and/or survey methodology
Familiarity with AI/ML concepts (LLMs, prompt engineering, RAG applications, etc.) and their application in customer insights or analytics products
NPS Benchmarking for a Better Business & Happier Customers - from Bain, the Inventors of NPS
Industry
Information Services
Company size
201-500 employees
Founded
2019
Headquarters
Boston, Massachusetts
LinkedIn followers
22,027
NPS Prism is the gold-standard customer experience (CX) benchmarking platform backed by Bain & Company that enables organizations to accelerate their path to CX leadership. Prism’s AI-enabled platform unlocks robust, journey and channel-level insights powered by proprietary methodology developed from Bain’s decades of research and CX case work.
NPS Prism is leveraged by senior leaders around the globe and has been adopted across 15+ countries and 10+ industries, including:
Airlines: End-to-end Airline customer lifecycle and loyalty insights for the US, Australia
Automotive: Automobile experience insights for the US, Mexico, Canada, and Brazil
Banking: Global coverage of Banking insights across Checking & Savings, Credit Card and more
Insurance: Multi-region Insurance coverage for Life, Home, Auto, and Annuities
Retail: Coverage across Grocery and Home Improvement experiences in the US
Telecom: CX insights for Telco, Internet, and Streaming across the US
Utilities: US Utility industry insights for Electricity, Gas service
Wealth: Wealth Management data for US and Canada, Retirement insights for US
Get clear answers on where you and your competitors are winning and why, and leverage Prism’s “light-touch” consulting to translate them into measurable strategies to prioritize meaningful change.
To learn more visit https://www.npsprism.com/
Offices: 131 Dartmouth St., Boston, Massachusetts 02116, US
customer experienceCXvoice of customerSaaSnet promoter scoreNPSbusiness intelligencesurveysand market researchMarket Research
How many Software jobs are open in São Paulo, Brazil right now?
There are currently 1,658 open software positions in São Paulo, Brazil listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in São Paulo, Brazil?
Companies currently hiring include Serasa Experian, B3 S.A. – Brasil, Bolsa, Balcão, Grupo Data, Amazon, Exadel, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in São Paulo, Brazil?
Yes — 1196 of the 1658 open software positions offer remote or hybrid work (438 remote, 758 hybrid).
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