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Jobs at NPS Prism (Now Hiring) — 11 open

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Product Analyst - Research and Insights (Sao Paulo, Brazil, Hybrid)

São Paulo, São Paulo, Brazil · Hybrid

Mid level

Hybrid position (2 days per week) based in São Paulo. WHO WE ARE & WHAT MAKES US A GREAT PLACE TO WORK NPS Prism is a cloud-based customer experience benchmarking platform owned by Bain & Company. We deliver actionable i…

Skills: Big Data, Data Visualization, Database Management, Data Science, Python

NPS Prism logoNPS Prism

Product Manager

São Paulo, São Paulo, Brazil · Hybrid

Senior

Hybrid position (2 days per week) based in São Paulo. Please note: resumes must be submitted in English. Applications submitted with resumes in other languages will not be considered. WHO WE ARE & WHAT MAKE’S US A GREAT …

Skills: Product Management, Product Development, AI-Enabled Product Design, Data Analysis, SQL

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Client Engagement, Insights Specialist (Sao Paulo, Brazil, Hybrid)

São Paulo, São Paulo, Brazil · Hybrid

Mid level

Hybrid position (2 days per week) based in São Paulo. Please note: resumes must be submitted in English. Applications submitted with resumes in other languages will not be considered. WHO WE ARE & WHAT MAKE’S US A GREAT …

Skills: Data Analysis, Strategic Storytelling, Client Engagement, Excel, Tableau

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People & Talent Specialist (Sao Paulo, Brazil, Hybrid)

São Paulo, Brazil · Hybrid

Mid level

Hybrid position (2 days per week) based in São Paulo. Please submit your resume in English. NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. Launche…

Skills: End-to-end Recruiting, HR Operations, Candidate Sourcing, Employee Onboarding, Payroll Administration

NPS Prism logoNPS Prism

Product Specialist (Sao Paulo, Brazil, Hybrid)

São Paulo, São Paulo, Brazil · Hybrid

Mid level

Hybrid position (2 days per week) based in São Paulo. Please submit your resume in English. WHO WE ARE & WHAT MAKES US A GREAT PLACE TO WORK NPS Prism is a market-leading, cloud-based CX benchmarking and operational impr…

Skills: Product Management, Data Analysis, SQL, Excel, Tableau

NPS Prism logoNPS Prism

Data Scientist II, TDI

Gurgaon, Haryana, India · Remote OK

Mid level

NPS Prism Title: Data Scientist II, TDI (Work From Home) Company Profile: NPS Prism is a market-leading, cloud-based SaaS business owned by Bain & Company. NPS Prism provides its customers with actionable insights and an…

Skills: Python, Classical Machine Learning, Generative AI, Large Language Models, RAG

NPS Prism logoNPS Prism

Product operation manager

Gorgan, Golestan Province, Iran · Remote OK

Mid level

Associate, Product Operations, NPS Prism Title: Associate, Product Operations Last updated: June 2025 Company Profile: NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned…

Skills: Tableau, Alteryx, SQL, Python, Data Management

NPS Prism logoNPS Prism

Client Insights & Strategy, Manager

United States · Remote OK

Mid level

ABOUT THE JOB Remote job based in the USA. WHO WE ARE & WHAT MAKE’S US A GREAT PLACE TO WORK NPS Prism is a market-leading, data-driven customer experience consulting business owned by Bain & Company. NPS Prism provides …

Skills: Client Relationship Management, Customer Experience Strategy, Data Analysis, Account Management, Strategic Marketing

NPS Prism logoNPS Prism

Associate, Product Operations (Databricks AND Pyspark OR Python AND SQL)

Gurugram, Haryana, India · Hybrid

Mid level

Associate, Product Operations, NPS Prism Title: Associate, Product Operations, (Python OR Pyspark AND SQL AND Databricks) Company Profile: NPS Prism is a market-leading, cloud-based CX benchmarking and operational improv…

Skills: PySpark, Python, SQL, Databricks, Tableau

NPS Prism logoNPS Prism

Analyst, Product Operations (Databricks AND Pyspark OR Python AND SQL AND )

Gurugram, Haryana, India · Remote OK

Entry level

NPS Prism Title: Analyst, Product Operations (Python or Pyspark AND SQL AND Databricks) Reports to: Team Manager (in NPS Prism India Hub) Company Profile: NPS Prism is a market-leading, cloud-based SaaS business owned by…

Skills: Python, PySpark, SQL, Databricks, Tableau

NPS Prism logoNPS Prism

Data Analytics Specialist — SQL, Automation, AI & Modeling

São Paulo, São Paulo, Brazil · Hybrid

Senior

Hybrid position (2 days per week) based in São Paulo. Please submit your resume in English. WHO WE ARE & WHAT MAKES US A GREAT PLACE TO WORK NPS Prism is a market-leading, cloud-based CX benchmarking and operational impr…

Skills: SQL, Python, R, Data Modeling, Automation

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Product Analyst - Research and Insights (Sao Paulo, Brazil, Hybrid)

NPS Prism

São Paulo, São Paulo, Brazil • Hybrid

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Mid levelHybrid · 2 days in office

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  • Full-time
  • Posted 5d ago
  • Apply by Sep 21
  • ~40 hrs/week

Responsibilities

Collaborate with product teams to develop data pipelines, manage databases, and create client-ready visualization dashboards. Analyze large datasets to uncover trends and support customer success through the delivery of NPS Prism instruments.

Requirements

Requires at least one year of professional experience in big data or data science with strong proficiency in Python and SQL. Fluency in English and experience with data visualization tools like Tableau or Power BI are mandatory.

Full job description

Hybrid position (2 days per week) based in São Paulo.

WHO WE ARE & WHAT MAKES US A GREAT PLACE TO WORK
NPS Prism is a cloud-based customer experience benchmarking platform owned by Bain & Company. We deliver actionable insights that help businesses create game-changing customer experiences by showing how they compare to competitors across the full customer journey.
 
Launched in 2019, NPS Prism has grown into a global team of 200+ serving leading brands worldwide. As part of Bain & Company—one of the world’s top consulting firms—we combine Bain’s expertise with a dynamic, collaborative culture where you can grow and make an impact.


WHERE YOU’LL FIT WITHIN THE TEAM 

In this role, you will collaborate closely with Product Specialists and Product Managers to contribute to the development and success of a commercially valuable product that serves key industries across all regions.

You’ll be part of a cross-functional agile team focused on core product development, including building and maintaining automated data pipelines, managing product databases, developing data analysis applications, programming surveys, and designing data visualization dashboards.
Additionally, you’ll support ongoing improvements to NPS Prism’s data processes by working closely with Product Managers and Tech Product Leads to enhance product functionality and efficiency.

WHAT YOU’LL DO
Support customer success and adoption efforts for the region:

  • Support the Product team in the development and delivery of new and existing NPS Prism instruments to subscription customers.
  • Execute big data processing and create client-ready visualization dashboards with guidance from the NPS Prism Data Visualization and Data Engineering leads.
  • Design and develop new data workflows and analytical queries to support the launch of new product instances and features. 
  • Analyze large datasets to uncover trends and identify potential issues.
  • Support team leads in problem-solving, hypothesis generation, research, insight generation, and quality control to ensure timely and high-quality delivery of outputs to clients.
  • Communicate data insights or data implications in a clear manner to other team members and product leads.
  • Provide ongoing stakeholder support, such as additional data requests and responding to methodology-related questions.

ABOUT YOU
Required:
  • Minimum of 1+ year of experience in big data, data visualization, database management, or data science, conducting data analysis in a professional setting
  • Fluency in English, both written and spoken, is required.
  • Experience handling large databases, efficiently managing, and manipulating data to support business needs
  • Strong proficiency in Python for data analysis
  • Familiarity with Data mining/visualization tools such as SQL, Alteryx and Tableau / Power BI
  • Experience creating data visualization dashboards using Tableau, Power BI, Looker or similar platforms.
  • Strong analytical and communication skills, with the ability to present complex data clearly and concisely.
Preferred: 
  • Strong experience in data analysis, including data cleaning, preparation, exploration, and visualization.
  • Strong experience developing dashboards with data visualization platforms, such as Tableau, Power BI, etc.
  • Familiarity with survey programming, including designing question logic, managing data collection processes, and analysis of data collection metrics.
  • Familiarity with advanced techniques such as sentiment analysis, regression modeling, and time series analysis.

Related keywords

NPS PrismBain & CompanyCloud-basedCustomer ExperienceBenchmarkingAgileData PipelinesData VisualizationPythonSQLAlteryxTableauPower BILookerData MiningSentiment Analysis

About NPS Prism

LinkedInVisit site

NPS Benchmarking for a Better Business & Happier Customers - from Bain, the Inventors of NPS

Industry
Information Services
Company size
201-500 employees
Founded
2019
Headquarters
Boston, Massachusetts
LinkedIn followers
21,283

NPS Prism is the gold-standard customer experience (CX) benchmarking platform backed by Bain & Company that enables organizations to accelerate their path to CX leadership. Prism’s AI-enabled platform unlocks robust, journey and channel-level insights powered by proprietary methodology developed from Bain’s decades of research and CX case work.​ NPS Prism is leveraged by senior leaders around the globe and has been adopted across 15+ countries and 10+ industries, including:​ Airlines: End-to-end Airline customer lifecycle and loyalty insights for the US, Australia ​ Automotive: Automobile experience insights for the US, Mexico, Canada, and Brazil​ Banking: Global coverage of Banking insights across Checking & Savings, Credit Card and more​ Insurance: Multi-region Insurance coverage for Life, Home, Auto, and Annuities​ Retail: Coverage across Grocery and Home Improvement experiences in the US​ Telecom: CX insights for Telco, Internet, and Streaming across the US​ Utilities: US Utility industry insights for Electricity, Gas service​ Wealth: Wealth Management data for US and Canada, Retirement insights for US​ Get clear answers on where you and your competitors are winning and why, and leverage Prism’s “light-touch” consulting to translate them into measurable strategies to prioritize meaningful change.​ To learn more visit https://www.npsprism.com/

Offices: 131 Dartmouth St., Boston, Massachusetts 02116, US

customer experienceCXvoice of customerSaaSnet promoter scoreNPSbusiness intelligencesurveysand market researchMarket Research
View all jobs at NPS Prism

About NPS Prism

LinkedInVisit site

NPS Benchmarking for a Better Business & Happier Customers - from Bain, the Inventors of NPS

Industry
Information Services
Company size
201-500 employees
Founded
2019
Headquarters
Boston, Massachusetts
LinkedIn followers
21,283

NPS Prism is the gold-standard customer experience (CX) benchmarking platform backed by Bain & Company that enables organizations to accelerate their path to CX leadership. Prism’s AI-enabled platform unlocks robust, journey and channel-level insights powered by proprietary methodology developed from Bain’s decades of research and CX case work.​ NPS Prism is leveraged by senior leaders around the globe and has been adopted across 15+ countries and 10+ industries, including:​ Airlines: End-to-end Airline customer lifecycle and loyalty insights for the US, Australia ​ Automotive: Automobile experience insights for the US, Mexico, Canada, and Brazil​ Banking: Global coverage of Banking insights across Checking & Savings, Credit Card and more​ Insurance: Multi-region Insurance coverage for Life, Home, Auto, and Annuities​ Retail: Coverage across Grocery and Home Improvement experiences in the US​ Telecom: CX insights for Telco, Internet, and Streaming across the US​ Utilities: US Utility industry insights for Electricity, Gas service​ Wealth: Wealth Management data for US and Canada, Retirement insights for US​ Get clear answers on where you and your competitors are winning and why, and leverage Prism’s “light-touch” consulting to translate them into measurable strategies to prioritize meaningful change.​ To learn more visit https://www.npsprism.com/

Offices: 131 Dartmouth St., Boston, Massachusetts 02116, US

customer experienceCXvoice of customerSaaSnet promoter scoreNPSbusiness intelligencesurveysand market researchMarket Research
View all jobs at NPS Prism

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