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Full-time
Health Insurance, Vision Insurance, Dental Insurance, Life Insurance, AD&D Insurance, Paid Sick Leave
Posted 30d ago
~40 hrs/week
Responsibilities
Design and implement scalable SaaS and infrastructure solutions to reduce support ticket volumes and improve operational efficiency. Collaborate with cross-functional teams to manage device fleets and ensure business continuity across retail locations.
Requirements
Requires 1+ years of experience in technical support and customer-facing roles, with proficiency in Jamf Pro and G Suite. Candidates should have a strong understanding of network protocols and basic scripting skills in Bash, Python, or JavaScript.
Full job description
Warby Parker is on the lookout for a well-rounded Support Engineer to join our Technology Services team. Our team focuses on identifying the root causes of recurring operational challenges and building tools that empower users to self-solve. As our organization has grown, we’ve successfully reduced the volume of incoming support requests year over year. Now, we’re seeking someone with the technical expertise to help us design smarter, more sustainable support systems.
Our ideal candidate is a big-picture thinker with a passion for problem-solving. They excel at deploying scalable solutions across our fleet of approximately 4,500 iOS devices, 500 macOS devices, 2,000 ChromeOS devices, and 250 Windows devices. They thrive in collaborative environments, working closely with stakeholders to engineer tools and processes that enhance productivity. Sound like you? Read on!
What you’ll do
Design and implement scalable solutions to improve our SaaS ecosystem, leveraging SaaSOps best practices
Develop and refine automation for user lifecycle management, reducing manual toil
Identify trends in recurring requests and engineer innovative tools and systems to reduce ticket volumes
Collaborate with cross-functional teams to enhance internal tooling and deliver a best-in-class user experience
Partner with the Security Operations team to improve our security posture through engineered solutions
Engage with New Store Opening Team to ensure proper turn over of new retail store locations
Ensure business continuity by implementing resilient network systems and addressing outages in retail locations
Investigate and resolve complex infrastructure and networking issues, contributing to continuous improvement initiatives
Translate complex systems into clear, user-friendly documentation and training materials
Lead projects from research and testing through deployment, ensuring solutions align with organizational goals
Participate in a seven-day, on-call rotation for after-hours support
Who You Are:
1+ years of experience in roles such as Technical Support Engineer, Desktop Support Engineer or similar, with a focus on scalable solutions and 1+ years in a customer-facing service role
Proficient in Jamf Pro and G Suite administration, and experienced in managing Windows, Linux, macOS, and ChromeOS environments
Familiarity with network protocols such as DNS, DHCP, VPN, and TCP/IP
Skilled in diagnosing and addressing technical and networking issues using industry-standard methodologies
General understanding of scripting languages like Bash, Python, or JavaScript, and familiarity with database languages
A clear communicator who can simplify technical concepts for diverse audiences
Resilient and resourceful, capable of learning from failure and iterating quickly
Preferred Qualifications:
Advanced knowledge of Windows management, including Active Directory (AD), MDM, and GPOs
Certifications in Cisco, Jamf, G Suite, ITIL, or Microsoft technologies
Comfortable working with PaaS providers and contributing to their optimization
Experience with building monitoring and alerting systems or CI/CD pipelines
In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.
For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.
For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.
Some benefits of working at Warby Parker for full-time employees:
Health, vision, and dental insurance
Life and AD&D Insurance
Paid sick leave1
Paid Holidays1
Vacation days per year1
Retirement savings plan (401(k))
Parental leave (non-birthing parents included)
Short-term disability
Employee Stock Purchase Plan
Employee Assistance Program (EAP)
Bereavement Support
Optical Education Reimbursement
Free eyewear
And more (just ask!)
Some benefits of working at Warby Parker for part-time employees:
Employee Assistance Program (EAP)
Employee Stock Purchase Plan
Free eyewear
Paid sick leave2
And more (just ask!)
Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website.
1 WA only: Full-Time employees’ paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked). 2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).
Prescription eyewear and sunglasses starting at US $95. For every pair sold, a pair is distributed to someone in need.
Industry
Retail Apparel and Fashion
Company size
1,001-5,000 employees
Founded
2010
Headquarters
New York, NY
LinkedIn followers
186,982
Total funding
$731M
Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.
We’re constantly asking ourselves how we can do more and make a greater impact—and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.
Glasses, sunglasses, contacts, and eye exams—we’ve got your eyes covered. Shop prescription eyewear starting at $95 online or find a store near you at warbyparker.com
Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. As of 2020, over eight million pairs have been distributed—and we’re only just getting started. Learn more at warbyparker.com/buy-a-pair-give-a-pair.
Community Guidelines: https://warbyparker.tumblr.com/post/680985512416313344/community-guidelines
Offices: 161 Avenue of the Americas, New York, NY 10013, US
Based on 478 listings with disclosed salaries, most software jobs in Nashville, TN pay between $89k–$235k per year. Individual offers vary with seniority, company size, and specialization.
How many Software jobs are open in Nashville, TN right now?
There are currently 698 open software positions in Nashville, TN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Nashville, TN?
Companies currently hiring include Oracle, Amazon, Regions Bank, Starbucks, HealthStream, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Nashville, TN?
Yes — 254 of the 698 open software positions offer remote or hybrid work (106 remote, 148 hybrid).
How do I apply for Software jobs in Nashville, TN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.