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RouteGenie logoRouteGenie

Senior Implementation Associate

Nashville, Tennessee, United States · Hybrid

Senior

What We’re Looking For Required Qualifications Bachelor's degree or equivalent practical experience4+ years of experience in customer-facing roles (customer implementation, account management, training, support, or simil…

Skills: Customer Implementation, Account Management, Technical Aptitude, Written Communication, Verbal Communication

RouteGenie logo

Senior Implementation Associate

RouteGenie

Nashville, Tennessee, United States • Hybrid

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Senior

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  • Full-time
  • bachelor degree
  • Competitive Pay, Annual Bonus Opportunity, Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

Manage a diverse portfolio of customer implementations ranging from large-scale enterprise deployments to small-scale projects. The role involves delivering training, managing go-lives, and maintaining executive-level client relationships to ensure long-term success.

Requirements

Requires a bachelor's degree and 4+ years of experience in customer-facing implementation or account management roles. Candidates must possess strong technical aptitude, proficiency in Google Workspace, and the ability to explain technical concepts to non-technical audiences.

Full job description

What We’re Looking For
Required Qualifications

  • Bachelor's degree or equivalent practical experience
  • 4+ years of experience in customer-facing roles (customer implementation, account management, training, support, or similar)
  • Experience managing a diverse portfolio of implementations simultaneously, ranging from high-touch, large-scale enterprise deployments to rapid, small-scale projects, tailoring your approach to meet the unique scope of each customer. 
  • Strong technical aptitude with ability to quickly learn new software platforms
  • Excellent written and verbal communication skills with ability to explain technical concepts to non-technical audiences
  • Demonstrated problem-solving skills and ability to think critically under pressure
  • Exceptional organizational skills with ability to manage multiple customer implementations simultaneously
  • Proficiency with Google Workspace Suite

Preferred Qualifications

  • Experience with SaaS products or enterprise software; healthcare or transportation SaaS strongly preferred
  • Experience delivering on-site training and managing go-lives independently with minimal oversight
  • Demonstrated ability to manage executive-level client relationships and navigate organizational complexity
  • Familiarity with CRM systems (Salesforce preferred) and project management tools (Asana, Monday, Jira, or similar)

Why You’ll Love Working Here

  • Customer‑First Approach: From initial implementation through long‑term support, our team builds solutions to support our customers for the long term. Proven Results, Fast Innovation: Our platform empowers customers to complete more trips with the same fleet, cut down on no-shows, and improve billing accuracy. We are continuously innovating and investing in our platform so our customers can improve their operations.
  • Culture of Collaboration & Improvement: You’ll work alongside a team of passionate problem-solvers who share knowledge freely, celebrate wins together, and push each other to do their best work.
  • Room to Grow: At RouteGenie, you’ll have opportunities to expand your skills, take on new challenges, and innovate in a fast-moving environment where your contributions truly matter.

Benefits & Perks

We know great work starts with a supportive environment. Here’s what we offer:

  • Competitive pay with an annual bonus opportunity
  • Health, dental, and vision insurance
  • Paid time off, holidays, and flexible core business hours
  • 401(k) retirement plan with company contribution
  • Company paid parking in a covered parking garage
  • Professional development opportunities, including training and conferences
  • A collaborative, mission-driven culture where your impact is seen and valued

Ready to Join Us?

At RouteGenie, your efforts will directly support our mission to connect people and care by powering the technology that moves them.  If you’re ready to bring your skills to a collaborative, fast-moving team, we’d love to hear from you—apply today!

Related keywords

SaaSEnterprise SoftwareHealthcare SaaSTransportation SaaSSalesforceAsanaMondayJiraCRMGoogle WorkspaceImplementationAccount ManagementProject ManagementGo-liveCustomer Success

About RouteGenie

LinkedInVisit site
Industry
Software Development
Company size
51-200 employees
Founded
2017
Headquarters
Buffalo, New York
LinkedIn followers
844

RouteGenie is the leading software platform for medical transportation. We empower transportation providers, brokers, and healthcare organizations to streamline scheduling, routing, dispatching, and billing—helping them operate more efficiently, reduce costs, and improve access to care for the communities they serve. Visit our website to learn more!

Offices: 241 Main St, Suite 510, Buffalo, New York 14203, US

NEMT SoftwareMedical Transportation Softwareand Dispatch SoftwareSoftware
View all jobs at RouteGenie

About RouteGenie

LinkedInVisit site
Industry
Software Development
Company size
51-200 employees
Founded
2017
Headquarters
Buffalo, New York
LinkedIn followers
844

RouteGenie is the leading software platform for medical transportation. We empower transportation providers, brokers, and healthcare organizations to streamline scheduling, routing, dispatching, and billing—helping them operate more efficiently, reduce costs, and improve access to care for the communities they serve. Visit our website to learn more!

Offices: 241 Main St, Suite 510, Buffalo, New York 14203, US

NEMT SoftwareMedical Transportation Softwareand Dispatch SoftwareSoftware
View all jobs at RouteGenie

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