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Provide friendly and knowledgeable support via phone, email, and chat to help pool professionals succeed with the Skimmer platform. Collaborate with Product, Success, and Engineering teams to resolve issues and improve product features based on customer feedback.
Candidates should have experience in customer, technical, or billing support with strong communication and multitasking skills. Must be tech-savvy and available to work Monday through Friday from 9:30am to 6:00pm CDT.
At Skimmer, we’re on a mission to modernize the pool and spa service industry. More than 6,000 pool pros rely on our platform to manage and grow their businesses — and we’re just getting started.
We’re a private equity–backed, fast-growing SaaS company made up of big thinkers with small egos. Our software powers a surprisingly large niche of 70,000+ pool companies, and our customers love us almost as much as we love them (our reviews say it all).
If you’re passionate about helping people, thrive in a fast-paced environment, and want to join a team that genuinely cares about what they do — come make a splash with us.
As a Customer Support Representative, you’ll be on the front lines helping pool pros succeed with Skimmer. Every day, you’ll:
Deliver friendly, knowledgeable phone, email, and chat support to our customers
Guide customers through product features, troubleshooting, and best practices
Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues
Build trust through genuine empathy, clear communication, and a touch of humor (we like to have fun while we work!)
Become a Skimmer expert — not just knowing how the product works, but why it matters to the pros who depend on it
Your work won’t just solve problems — it’ll help shape how thousands of businesses operate more efficiently every day.
A knack for clear, confident, and friendly communication
Experience in customer support, technical support, or billing support
Strong multitasking and prioritization skills — you stay calm under pressure
Tech-savviness — you pick up new tools quickly and love helping others do the same
Experience with these is a plus (but not required — we’ll train you up!):
Our support team utilizes a range of tools to ensure efficient operations and seamless customer interactions:
Intercom: For chat support.
Dialpad: For handling calls.
HubSpot: CRM and comprehensive customer tracking.
Notion: For knowledge sharing and documentation.
Stripe and QBO: For managing billing and payments.
Slack: For facilitating internal communications.
At Skimmer, we:
Realize that our customers’ success is our success
Build humble, diverse teams who have fun winning together
Drive results with urgency and ownership
Earn trust through transparency and honest communication
These aren’t just words — they guide how we show up every day for our customers and each other.
A mission-driven company with genuine customer love
A collaborative, ego-free culture that celebrates progress over perfection
Opportunities to grow and advance as Skimmer scales
The chance to help thousands of pool pros run smoother, smarter businesses
A leadership team that values clarity, empathy, and follow-through
Competitive base pay + bonus potential
Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)
Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.
Immediate access to 401(k) with company match
Flexible PTO (MINIMUM of 10 days required every year)
12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
Remote work friendly
Comprehensive learning and development budget
A manager dedicated to your development
At Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
We also acknowledge that there is no “perfect” candidate - if you fulfill the majority of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply.
Skimmer has downtown office spaces in Austin, TX and Toronto, ON, and remote-first employees around the US. Right now we can hire hybrid employees in Austin and Toronto, or remote employees in the following states: Alabama, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, and Virginia.
Everything you need to run your pool service business, all in one app.™
Skimmer is pool service software that makes it easier to run your pool business. Now, you can finally ditch that old paper-based system and run your business the modern way. Email Beautiful Service Reports. Automatically. Filling out door-hangers and leaving them at each pool is a huge pain. With Skimmer, you can email your customers a beautiful service report automatically, and it will look great on any device! Integrate with QuickBooks Online (easy as 1-2-3) You never have to dread billing your customers again. No more wasting hours just to get paid. With Skimmer's integration to QuickBooks Online, you can do an entire month's billing in just five minutes! Work Anywhere. Online or Offline. You service pools in areas with no internet connection. The Skimmer pool service app works the same whether you have an internet connection or not. You shouldn't have to think about it, and now you don't. Plus, it automatically syncs to the Cloud, so your data is always safe. Optimize Your Route. Like Never Before. Every good pool man knows that the better you optimize your route, the more money you make. Driving time is wasted time, and you want to save every minute you can. However, with a 3-ring binder that’s nearly impossible! You need an app to help you, an awesome pool service app, and Skimmer is just that! Know Where All Your Techs Are. In a Glance. With a paper-based system, you have no idea where your techs are, when they started, how long they spent at a pool, or if they got hung up somewhere. With Skimmer, you have a visibility into your business that you’ve never had before. With just a glance you know where each and every tech is, when they started, and when they should finish for the day. With a simple tap, you can see their entire day’s route and service stop details. Finally, you can manage and grow your business with more information than ever before.
Offices: 1145 W 5th St, Austin, Texas 78703, US
Based on 4068 listings with disclosed salaries, most software jobs in Texas pay between $95k–$222k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 8,410 open software positions in Texas listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Amazon, Bright Vision Technologies, JPMorganChase, AMD, Charles Schwab, among others. Browse the listings above to see every active employer.
Yes — 4451 of the 8410 open software positions offer remote or hybrid work (1860 remote, 2591 hybrid).
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