San Mateo, California, United States · On-site
$116k–$143k/yr
Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To hel…
Skills: Escalation management, Customer service, Stakeholder management, Cross-functional leadership, Root cause analysis
San Jose, California, United States · Hybrid
This position is not currently open; however, we are posting for future positions that range from Junior to Senior levels for our San Jose Design Center. Overview of Role We are seeking a highly talented and motivated Se…
Skills: SRAM Design, Memory Compiler Development, Circuit Design, Cadence, Synopsys
Los Angeles, California, United States · On-site
$105k–$156k/yr
About AppLovin AppLovin makes technologies that help businesses of every size connect to their ideal customers. The company provides end-to-end advertising solutions for businesses to reach, monetize and grow their globa…
Skills: Partnership Management, Performance Marketing, Data Analysis, Strategic Planning, Communication
San Francisco, California, United States · Hybrid
$186k–$214k/yr
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34,000 people, in over 30 countries, dedicated to improving qual…
Skills: Leadership, Strategic planning, Financial acumen, Pricing strategy, Margin optimization
Palo Alto, California, United States · On-site
$180k–$440k/yr
SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organi…
Skills: Rust, C++, C, Kubernetes, Linux kernel
Palo Alto, California, United States · On-site
$180k–$220k/yr
SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organi…
Skills: Java, Scala, Python, NodeJS, React
Palo Alto, California, United States · Remote OK
$324k–$396k/yr
SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organi…
Skills: BigData, Spark, Hadoop, BigQuery, Kubernetes
Palo Alto, California, United States · On-site
$175k–$275k/yr
SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organi…
Skills: Software engineering, AI/ML workflows, Annotation tools, Evals, Component libraries
Palo Alto, California, United States · On-site
$180k–$440k/yr
SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organi…
Skills: Distributed systems, Python, Jax, Rust, C++
Redwood City, California, United States · Hybrid
$186k–$233k/yr
Revolution Medicines is a late-stage clinical oncology company developing novel targeted therapies for patients with RAS-addicted cancers. The company’s R&D pipeline comprises RAS(ON) inhibitors designed to suppress dive…
Skills: Solution architecture, Veeva Vault, CRM, SaaS platform configuration, API integrations
Costa Mesa, California, United States · On-site
$23k–$336k/yr
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century…
Skills: C++, Python, Robotics, Computer vision, Sensor fusion
Los Angeles, California, United States · On-site
$105k–$140k/yr
LA28 does not provide relocation assistance LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olym…
Skills: IT Service Desk Management, ServiceNow, ITIL, Incident Management, Team Leadership
Costa Mesa, California, United States · On-site
$129k–$171k/yr
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century…
Skills: Technical Program Management, Engineering Systems, CAD, CAE, Requirements Management
Palo Alto, California, United States · Hybrid
Who We Are The world is moving towards instant digital payments and TabaPay is leading the way. We help thousands of Fintechs in the US and Canada instantly move money in and out of accounts and we are actively expanding…
Skills: Product management, Payment reconciliation, Settlement processes, Transaction reporting, Jira
San Francisco, California, United States · Hybrid
$150k–$175k/yr
About Us The Ride Platform Inc. is the parent company of Outdoorsy, Ride, Wheelbase, and Roamly. We're named for the thing every part of our business runs on: the ride — the single transaction where an operator meets a r…
Skills: Product management, Insurance, Property & Casualty, AI tools, UX/UI design
San Francisco, California, United States · Hybrid
$123k–$184k/yr
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-lif…
Skills: Product marketing, Go-to-market strategy, Partner marketing, Messaging architecture, Storytelling
Mountain View, California, United States · On-site
$207k–$300k/yr
Minimum qualifications: Bachelor’s degree or equivalent practical experience. 8 years of experience in software development. 5 years of experience testing, and launching software products, and 3 years of experience with …
Skills: Machine Learning, Software Development, System Architecture, Recommendation Systems, Reinforcement Learning
San Jose, California, United States · On-site
$174k–$252k/yr
Minimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of experience with software development in one or more programming languages (e.g., C or C++). 3 years of experience testing, maintain…
Skills: C, C++, Objective-C, Python, Android
Sunnyvale, California, United States · On-site
$174k–$252k/yr
Minimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of experience with software development. 5 years of experience with programming. 5 years of experience in coding with C++. 3 years of …
Skills: C++, Python, Large-scale distributed systems, Data analysis, SQL
San Mateo, California, United States · Hybrid
$243k–$295k/yr
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblo…
Skills: Software engineering, Python, Go, C#, AWS
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The Escalation Manager will own high-severity and executive-level escalations end-to-end, serving as the primary point of accountability for resolution and communication. They will lead cross-functional situation rooms, advocate for the customer, and drive systemic improvements to prevent future recurrences.
Candidates must have at least 6 years of experience in enterprise support, customer success, or technical program management within a SaaS environment. Additionally, 3 years of specific experience managing high-severity or executive-level escalations is required.
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
As an Escalation Manager in Global Customer Service (GCS), you will own high-severity and executive-level escalations end-to-end, serving as the single point of accountability for resolution, communication, and recovery.
You will lead cross-functional “situation rooms,” advocate for the customer internally, restore trust externally, and drive systemic improvements to prevent recurrence. This is a highly visible, high-impact individual contributor role that directly influences customer retention, revenue at risk, executive confidence, and product improvement.
Escalations are defining customer moments. How we respond during critical situations directly impacts retention, expansion, revenue protection, and brand trust. This role ensures Freshworks responds with speed, clarity, accountability, and empathy - every time.
We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions.
If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together.
The annual base salary range for this position is $115,940 - $143,200 Base Salary. This role is also eligible for bonus compensation.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
Freshworks Inc. (NASDAQ: FRSH) is the AI-powered, unified service operations platform that is fast to deploy, intuitive to use, and enables every employee to be more productive. We give agile enterprises the depth they need to operate at scale, without the operational drag of legacy platforms. Domain-specific AI built for IT, HR, finance and every business team on a decade of real service context. Trusted by Seagate, New Balance, Nucor Corp, Sony Music Entertainment, McLaren Racing, and agile enterprises everywhere.
Offices: 2950 S Delaware St, Suite 201, San Mateo, California 94403, US · 10900 NE 8th St., Suite 600, Bellevue, Washington 98004, US · 1200 17th St, Suite 25-00, denver, Colorado 80202, US · 32 Avenue de l'Opéra, 2e étage, Paris, 75002, FR · Neue Grünstraße 17, Berlin, 10179, DE
Based on 14259 listings with disclosed salaries, most software jobs in California pay between $124k–$275k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 17,323 open software positions in California listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Google, Apple, Amazon, NVIDIA, Qualcomm, among others. Browse the listings above to see every active employer.
Yes — 7888 of the 17323 open software positions offer remote or hybrid work (2279 remote, 5609 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
