Systems Support Technician I (Hybrid - San Diego, CA)
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$22/hr–$26/hr
Full-time
high school
Posted 8d ago
~40 hrs/week
Responsibilities
Provide technical support to staff by resolving incoming requests via phone, email, and ticketing systems. Maintain documentation, manage equipment kits, and collaborate with IT teams on upgrades and implementations.
Requirements
Requires a high school diploma and at least one year of experience in a technical support role within a Windows environment. Proficiency in O365 services and strong troubleshooting and communication skills are essential.
Full job description
American Specialty Health Incorporated is seeking a Systems Support Technician I-Onsite to join our Information Technology - Operations (ITO) department. This position will provide technical support to ASH staff and to provide the most efficient and effective resolution.
Hourly Salary Range
American Specialty Health complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $22.64 to $26.00 Hourly Wage Range.
Hybrid Worker Considerations
Hybrid Worker Guidelines: This position may be trained virtually or onsite and must have the capability to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you to have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings. This position requires occasional onsite office work.
Responsibilities
Work incoming requests from end users via telephone, e-mail and the ticketing system in a courteous manner.
Log all Service Desk interactions in our ticketing system.
Daily review of open or escalated tickets; review/update/follow-up/close open or escalate tickets.
Work cooperatively with fellow IT members to create and maintain a knowledge base for systems use and develop tools that enable collaboration and information sharing in a virtual environment.
When required, escalate complex issues to our internal Level 2 team.
Develop and maintain strong working relationships with various teams within the organization, assisting with projects as needed.
This position is required to and must be willing to work on-call rotations when needed.
May need to assemble New Hire equipment kits based on time zone and demand.
Proficient in imaging and configuring devices for New Hires, Break/Fix replacements, and upgrades.
Work closely with our local Facilities team and/or other IT team members during implementations of new equipment or software or upgrades.
Attends team, departmental, and staff meetings to discuss issues and foster teamwork.
Help update support documentation as our environment changes.
Qualifications
High school diploma required.
CompTIA A+ or Microsoft’s 365 Fundamentals (MS-900) certification preferred but not required.
Minimum 1 year experience in a technical support role in a Windows environment.
Knowledge of interconnectivity of O365 Services (e.g., Teams, SharePoint, OneDrive, Outlook).
Highly developed and process-oriented problem-solving skills.
Proven abilities to troubleshoot and diagnose hardware, software and basic technical issues.
Exceptional interpersonal and communication skills, with a focus on rapport building, listening, and questioning skills.
Strong telephone and in-person customer service skills
Maintain flexibility with respect to work schedule and responsibilities.
Goal-oriented, organized team player.
Experience working in a team-oriented, collaborative environment.
Core Competencies
Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
Ability to effectively organize, prioritize, multi-task and manage time.
Demonstrated accuracy and productivity in a changing environment with constant interruptions.
Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
Ability to exercise strict confidentiality in all matters.
Mobility
Primarily mobile, able to move in/out of small spaces, climb, lift, squat, crawl, reaching, work
overhead, and work on single tasks for long periods of time.
Physical Requirements
Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility and/or Work From Home environment. Capable of using a telephone and computer keyboard. Bending, squatting, crawling, reaching for long periods of time and able to lift weights up to 50 lbs. and push 80 lbs. using dolly or cart.
Environmental Conditions
Office and/or Work-from-home (WFH) environment.
American Specialty Health is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.
ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.
Systems SupportInformation TechnologyOperationsWindowsO365TeamsSharePointOneDriveOutlookCompTIA A+Microsoft 365 FundamentalsMS-900HardwareSoftwareImagingTicketing System
Transforming health care to drive better outcomes, make care affordable, and prioritize the member experience.
Industry
Wellness and Fitness Services
Company size
1,001-5,000 employees
Founded
1987
Headquarters
Carmel, IN
LinkedIn followers
24,164
American Specialty Health Incorporated (ASH) is one of the nation’s premier independent and privately-owned specialty health organizations offering technology-enabled services for benefits management, including clinical programs for musculoskeletal health, fitness programs, and well-being solutions for health plans, employers, associations, and others. Providing MSK recovery solutions for chronic and acute conditions, ASH leverages technology and clinical performance systems to expedite claims, customer service resolutions, and clinical management activities. ASH provides benefit administration for hundreds of health plans including fully insured and self-funded health plans, as well as Medicare Advantage, Medicaid, DSNP, Exchange, and other programs. ASH is accredited by NCQA, URAC, and HITRUST, and has received many awards and honors, including 11 different years making the “Inc. 5000 List of America’s Fastest Growing Private Companies.”
Offices: 12800 North Meridian Street, Carmel, IN 46032, US · 10221 Wateridge Circle, San Diego, CA 92121, US
Prevention and wellnessFitness and exerciseand Specialty provider benefits managementHealth CareMedical
Based on 15057 listings with disclosed salaries, most software jobs in California pay between $125k–$275k per year. Individual offers vary with seniority, company size, and specialization.
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