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$75k–$85k/yr
Full-time
bachelor degree, professional certificate
Posted 26d ago
~40 hrs/week
Responsibilities
Develop and manage referral relationships with healthcare providers and community organizations to grow the NHTD and TBI Waiver Programs. Serve as the primary liaison to facilitate participant enrollment and ensure timely service initiation.
Requirements
Requires a minimum of 2 years of experience in healthcare marketing or account management, preferably with NY State NHTD/TBI Waiver knowledge. A bachelor's degree or healthcare-related licensure (RN, LPN, LCSW) is preferred.
Full job description
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Title: Account Manager, NHTD/TBI
Reports To: Director of NHTD/TBI Services
Classification: Exempt
Supervises: N/A
JOB SUMMARY
The Account Manager, NHTD/TBI Division is responsible for developing, managing, and expanding referral relationships to support the growth of the Nursing Home Transition and Diversion (NHTD) and Traumatic Brain Injury (TBI) Waiver Programs. This role serves as the primary liaison between Always Compassionate Health and referral partners, including Regional Resource Development Centers (RRDCs), hospitals, rehabilitation facilities, skilled nursing facilities, Managed Care Organizations, Health Homes, Care Management Agencies, and community organizations.
The Account Manager is responsible for generating qualified referrals, maintaining strong professional partnerships, facilitating successful participant enrollment, and collaborating with internal teams to ensure timely service initiation and exceptional participant experiences.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Develop, maintain, and expand relationships with referral sources supporting the NHTD and TBI Waiver Programs.
Serve as the primary point of contact for assigned referral partners, ensuring consistent communication, responsiveness, and exceptional customer service.
Identify and cultivate new referral opportunities with hospitals, rehabilitation centers, skilled nursing facilities, Health Homes, Care Management Agencies, Managed Care Organizations, physicians, behavioral health providers, independent living centers, and other community organizations.
Conduct regular in-person and virtual meetings with referral partners to educate stakeholders on Always Compassionate Health's NHTD/TBI services and referral process.
Promote community-based waiver services that support individuals transitioning from nursing facilities or remaining safely in their homes.
Collaborate closely with Intake, ILST staff, Service Coordinators, Operations, and Clinical teams to facilitate timely participant admissions and service implementation.
Monitor referral pipelines, participant admissions, conversion rates, and census growth while maintaining established performance metrics.
Follow referrals throughout the intake and enrollment process, proactively addressing barriers to admission or service delivery.
Resolve referral partner, participant, or caregiver concerns professionally while maintaining strong ongoing relationships.
Maintain a comprehensive understanding of NHTD and TBI Waiver eligibility requirements, service offerings, Medicaid regulations, and program guidelines.
Monitor market trends, competitor activity, referral patterns, and community needs, providing recommendations to leadership for continued program growth.
Represent Always Compassionate Health at community events, provider meetings, discharge planning conferences, networking opportunities, and educational presentations.
Maintain accurate documentation of referral activity, account interactions, outreach efforts, and business development initiatives within agency systems.
Meet or exceed monthly, quarterly, and annual referral, enrollment, and revenue goals.
Perform other duties as assigned.
Qualifications/Education:
Bachelor’s degree in healthcare administration, Social Work, Human Services, Business Administration, Nursing, or a related field preferred.
Licensed Practical Nurse (LPN), Registered Nurse (RN), LMSW, LCSW, or another healthcare-related licensure preferred.
Minimum of 2 years of experience in healthcare marketing, community outreach, business development, account management, waiver services, home care, or care management.
Experience with New York State NHTD and/or TBI Waiver Programs strongly preferred.
Demonstrated success building relationships within hospitals, rehabilitation facilities, nursing homes, Managed Care Organizations, Health Homes, or community agencies.
Strong understanding of Medicaid waiver programs, long-term services and supports (LTSS), home and community-based services (HCBS), and care coordination preferred.
Proven ability to achieve growth targets in a commission-driven or performance-based environment.
Excellent communication, presentation, networking, and relationship-building skills.
Strong organizational, time management, and problem-solving abilities.
Proficiency with Microsoft Office Suite and CRM/database systems.
Requirements:
Ability to manage multiple priorities in a fast-paced environment.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to establish and maintain professional relationships with internal and external stakeholders.
Demonstrate professionalism, integrity, and discretion when handling confidential participant information.
Ability to travel throughout assigned territories for referral development and community outreach.
Valid driver's license and reliable transportation required.
Compensation:
Base Salary: $75,000 - $85,000 annually
Work Environment:
Ergonomic workspace
Ambient interiors
Organized office plan
Hygienic environment
Employee satisfaction
Staff loyalty
Employee empowerment
Career growth
Always Compassionate Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Always Compassionate Health are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, creed, national, social or ethnic origin, political viewpoint, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, protected veteran status, citizenship status when otherwise legally able to work, or any other status protected by the laws or regulations in the locations where we operate.
CORPWKD
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Related keywords
NHTDTBI WaiverMedicaidLTSSHCBSHealthcare AdministrationSocial WorkNursingCare ManagementReferral PipelineCensus GrowthRegional Resource Development CentersManaged Care OrganizationsHealth HomesPatient AdmissionsCommunity-Based Services
Always Compassionate Health, one of the more progressive health organizations in the state of New York, provides the highest quality community-based services, combined with the technological capacity to enhance an individual’s quality of life.
Our team is committed to delivering the highest level of care in the industry through quality assurance, compliance, and regulatory standards, which are critical to fulfilling our mission to serve our clients throughout the cycle of care.
We offer a comprehensive range of personal and companionship services including meal preparation, light housekeeping, in-home infusions, 24/7 emergency coverage, pediatric nursing and more. Whatever their needs may be, we ensure to provide better, kinder care every step of the way.
Offices: 265 Broadhollow Rd, Ste 200, Melville, New York 11747, US · 120 Deer Park Ave, Babylon, New York 11702, US · 12 Water St, 401A, White Plains, New York 10601, US · 254 Route 17K, 202, Newburgh, New York 12550, US · 130 W Main St, 240, Rochester, New York 14614, US
Pediatric NursingHome Infusion Home Health Therapies at Home Private Pay Home Care Private Duty NursingPTOTRehabilitation at Homeand School Nurses
Based on 4194 listings with disclosed salaries, most social services jobs in New York pay between $58k–$107k per year. Individual offers vary with seniority, company size, and specialization.
How many Social Services jobs are open in New York right now?
There are currently 15,316 open social services positions in New York listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in New York?
Companies currently hiring include New York City Housing Authority (NYCHA), Healthy Kids Programs, Liberty POST, Dayforce, Northwell Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in New York?
Yes — 1719 of the 15316 open social services positions offer remote or hybrid work (259 remote, 1460 hybrid).
How do I apply for Social Services jobs in New York?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.