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$50k–$54k/yr
Full-time
bachelor degree
Posted 36d ago
~40 hrs/week
Responsibilities
Direct and control Front Office, Reservations, and Guest Activities to ensure adherence to brand standards and guest satisfaction. Assist the General Manager with financial planning, marketing, and operational activities to maximize hotel revenue and occupancy.
Requirements
A bachelor's degree is preferred, along with a valid driver's license and alcohol awareness certification. Candidates must demonstrate strong leadership, revenue management experience, and the ability to work flexible hours including weekends and holidays.
Full job description
ACTIVITIES:
Direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to brand & Company standards, policies and procedures.
Ensure that qualified personnel are selected, hired and trained in all areas of responsibility.
Must ensure that all personnel are trained & kept well informed of department objectives and policies.
Ensure the proper image is being maintained by all Team Members with respect to grooming and uniform standards.
Participates in the development of short-term and long-term financial and operational plans for the hotel which support the overall objectives of the Company.
Assists General Manager with the execution of marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
Maintains reservations systems such as Yield Management System and Property Management
System.
Assists General Manager with the monitoring of the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Suggests and implements corrective actions.
Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Suggests and implements corrective actions.
Creates an operating environment that assures consistent guest satisfaction. Ensures proper
handling of guest complaints.
Ensures implementation of appropriate technology solutions to increase customer service and hotel revenues.
Prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuations in business levels, special guests, groups, etc.
Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
Develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs.
Monitor and analyze the payroll for Rooms Division to ensure maximum effectiveness towards guests services while realizing full profit potential.
Display a high degree of professionalism and integrity as befitting a member of management.
Respond properly and take a supervisory role in any hotel emergency or safety situation, as well as ensure the proper control and instructions of said emergency procedures to the Rooms Division.
Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, provincial or municipal authority.
Ensures good safety practices of employees and guests, assisting in the maintenance of proper
emergency and security procedures.
Ensures implementation of applicable preventive maintenance programs that protect the physical assets of the hotel.
Personal vehicle to travel locally or to other locations is a primary job duty
As required of all hotel associates, assists any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times.
Note: Other duties as assigned by supervisor or management
HEALTH & SAFETY RESPONSIBILITIES:
Because safety is a management responsibility, department managers are held directly accountable for safe work practices and control of physical hazards in their areas.
DUTIES AND RESPONSIBILITIES:
Establish and enforce all safety policies and procedures. Correct any employee who is observed breaking a safety rule. Any employee who continues to violate safety rules should be disciplined immediately.
Detect and eliminate, or report for correction, all physical hazards and unsafe conditions immediately by completing a safety work order. Perform random checks on a monthly basis and report deficiencies to the appropriate personnel.
Re-instruct all regular employees who develop unsafe work practices as soon as possible after such practices are observed..
Insist on good housekeeping and enforce the “Clean as You Go” practice.
Maintain active involvement in the accomplishment of the accident prevention and reduction objective. Take every precaution reasonable in the circumstances for the protection of employees.
COMPETENCIES:
Strong background in the development & execution of business, marketing & sales plans & operating budgets.
Proven track record in revenue management, exceeding market share and sales targets.
Must be a results oriented, hands-on leader with high ethics, personal accountability and a proven track record of being an exceptional communicator, coach and mentor to ensure high performance and superior customer service delivery.
Must be able to delegate responsibilities, organize projects, and establish priorities consistent with hotel objectives.
EDUCATION/EXPERIENCE:
Four-year college degree is preferred but not required and/or equivalent work experience. Special consideration will be given to those who exhibit exemplary performance.
Certification and/or License Requirement:
Valid provincial driver’s license.
Alcohol awareness certification.
Certifications as required by franchise.
SKILLS:
Analytical and problem-solving skills, developed through researching, evaluating and presenting arguments and data;
IT skills to collect, analyse and present information in spreadsheets and databases;
Oral and Written communication skills;
Negotiation and teamwork skills, developed through working both independently and on group projects;
Leadership and delegation skills gained through group work.
Attention to detail;
Planning and organizational ability;
Customer Service skills;
Ability to deal with all levels of management & staff in a professional manner.
Strong Accounting knowledge
Ability to work within deadlines.
RELATIONSHIPS:
Internal: All hotel departments and employees: For leadership, communication and effective
operations.
External: Account Executives: To promote business.
Hotel Guests: To retain business.
WORKING CONDITIONS:
Will be required to work nights, weekends and holidays
Will be required to work in fast paced, stressful environment
Will be required to be on call when away from work
Passion Drives Performance. InnVest Hotels “InnVest” succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality and travel that extends far beyond the walls of our offices.
Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: partnership delivers the best results. We embrace an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and the curiosity and courage to challenge the status quo.
With 81 hotels in our portfolio, representing 14 internationally recognized hotel brands, InnVest is the largest owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels, making InnVest the largest operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, British Columbia to Corner Brook, Newfoundland. From roadside inns to luxury urban properties, we are also experientially diverse.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.
Offices: 200 Bay Street, Royal Bank Plaza, South Tower, Suite 2200, P.O. Box 126, Toronto, Ontario M5J 2J1, CA
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How many Security & Safety jobs are open in Ottawa, Canada right now?
There are currently 565 open security & safety positions in Ottawa, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Ottawa, Canada?
Companies currently hiring include General Dynamics Mission Systems, City of Ottawa / Ville d’Ottawa, ADGA Group, BGIS, Thales, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Ottawa, Canada?
Yes — 162 of the 565 open security & safety positions offer remote or hybrid work (33 remote, 129 hybrid).
How do I apply for Security & Safety jobs in Ottawa, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.