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Full-time
associate degree, bachelor degree
Posted 1d ago
~40 hrs/week
Responsibilities
Direct and control the activities of the Front Office, Reservations, and Guest Activities to ensure brand standards and guest satisfaction. Collaborate with the General Manager on financial planning, marketing, and operational activities to maximize hotel revenue.
Requirements
Requires a minimum of 2 years of experience as a Guest Service Supervisor or Manager in a hotel setting. A degree or diploma in Hospitality or Business Administration and experience with Opera PMS are considered assets.
Full job description
THE COMPANY:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.
With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio
Primary Responsibilities:
Direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to brand & Company standards, policies, and procedures.
Ensure that qualified personnel are selected, hired and trained in all areas of responsibility.
Must ensure that all personnel are trained & kept well informed of department objectives and policies.
Ensure the proper image is being maintained by all Team Members with respect to grooming and uniform standards.
Participates in the development of short-term and long-term financial and operational plans for the hotel which support the overall objectives of the Company.
Assists General Manager with the execution of marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
Maintains reservations systems such as Yield Management System and Property Management System.
Assists General Manager with the monitoring of the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Suggests and implements corrective actions.
Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Suggests and implements corrective actions.
Creates an operating environment that assures consistent guest satisfaction. Ensures proper handling of guest complaints.
Ensures implementation of appropriate technology solutions to increase customer service and hotel revenues.
Prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuations in business levels, special guests, groups, etc.
Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
Develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs.
Monitor and analyze the payroll for Rooms Division to ensure maximum effectiveness towards guest’s services while realizing full profit potential.
Display a high degree of professionalism and integrity as befitting a member of management.
Respond properly and take a supervisory role in any hotel emergency or safety situation, as well as ensure the proper control and instructions of said emergency procedures to the Rooms Division.
Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, provincial, or municipal authority.
Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
Ensures implementation of applicable preventive maintenance programs that protect the physical assets of the hotel.
As required of all hotel associates, assists any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times.
COMPETENCIES WE ARE SEEKING:
Must have a minimum 2 years of experience as a Guest Service Supervisor or Manager in a hotel setting with a strong knowledge of Revenue Management and Guest Service
Degree or Diploma in Hotel and Restaurant Management, Hospitality, Business Administration, ore related major from an accredited educational institution is an asset
Opera PMS experience is an asset, must be knowledgeable with Microsoft Window applications and other computer related programs
Proven Team Leader, professional presentation and excellent working relationships with all team members and guests
Must have a flexible schedule and be able to work evenings, weekends and holidays
InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.
Passion Drives Performance. InnVest Hotels “InnVest” succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality and travel that extends far beyond the walls of our offices.
Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: partnership delivers the best results. We embrace an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and the curiosity and courage to challenge the status quo.
With 81 hotels in our portfolio, representing 14 internationally recognized hotel brands, InnVest is the largest owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels, making InnVest the largest operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, British Columbia to Corner Brook, Newfoundland. From roadside inns to luxury urban properties, we are also experientially diverse.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.
Offices: 200 Bay Street, Royal Bank Plaza, South Tower, Suite 2200, P.O. Box 126, Toronto, Ontario M5J 2J1, CA
HospitalityReal Estate Asset Managementand Hotel ManagementEmailReal Estate
Passion Drives Performance. InnVest Hotels “InnVest” succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality and travel that extends far beyond the walls of our offices.
Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: partnership delivers the best results. We embrace an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and the curiosity and courage to challenge the status quo.
With 81 hotels in our portfolio, representing 14 internationally recognized hotel brands, InnVest is the largest owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels, making InnVest the largest operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, British Columbia to Corner Brook, Newfoundland. From roadside inns to luxury urban properties, we are also experientially diverse.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.
Offices: 200 Bay Street, Royal Bank Plaza, South Tower, Suite 2200, P.O. Box 126, Toronto, Ontario M5J 2J1, CA
HospitalityReal Estate Asset Managementand Hotel ManagementEmailReal Estate