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Jobs at InnVest Hotels (Now Hiring) — 55 open

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Front Office Manager

Banff, Alberta, Canada · On-site

Mid level

THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our of…

Skills: Revenue Management, Guest Service, Team Leadership, Opera PMS, Microsoft Windows

InnVest Hotels logoInnVest Hotels

Lounge Bartender

Greater Sudbury, Ontario, Canada · On-site

$17/hr–$17/hr

Entry level

THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our of…

Skills: Drink Preparation, Cocktail Mixing, POS System Operation, Cash Handling, Customer Service

InnVest Hotels logoInnVest Hotels

Guest Service Agent (Full Time) - Night Auditor

Dryden, Ontario, Canada · On-site

Entry level

The duties and responsibilities for the Night Auditor include, but are not limited to the following: Consistently provides exceptional customer service by exceeding guests’ expectations. Register guests into their …

Skills: Customer Service, Night Audit, Payment Processing, Financial Balancing, Account Reconciliation

InnVest Hotels logoInnVest Hotels

Breakfast Attendant

Kenora, Ontario, Canada · On-site

Entry level

HE ROLE: The Breakfast Attendant position is generally responsible for preparing and replenishing the daily breakfast bar. Offering exceptional service, ensuring guests of the hotel are comfortable and satisfied with the…

Skills: Guest Service, Food Preparation, Buffet Management, Sanitization, Inventory Management

InnVest Hotels logoInnVest Hotels

Seasonal Cook 1

Town of Saint Andrews, New Brunswick, Canada · On-site

$16/hr–$17/hr

Mid level

Job description THE OPPORTUNITY: FIRST COOK REPORTS TO EXECUTIVE CHEF THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the wor…

Skills: Food Preparation, Plating Presentation, Mise En Place, Food Safety, Hygienic Food Handling

InnVest Hotels logoInnVest Hotels

Room Attendant

Banff, Alberta, Canada · On-site

Entry level

THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our of…

Skills: Room Cleaning, Guest Services, Time Management, Organization, Attention To Detail

InnVest Hotels logoInnVest Hotels

Préposé(e) à la réception

Laval (administrative region), Quebec, Canada · On-site

Entry level

L'ENTREPRISE: La passion alimente la performance. InnVest réussit parce que nos collaborateurs aiment ce qu'ils font. Toute notre équipe partage une passion profonde pour l'hospitalité et le voyage, …

Skills: Customer Service, Written Communication, Verbal Communication, Organizational Skills, Interpersonal Skills

InnVest Hotels logoInnVest Hotels

Guest Service Agent

Toronto, Ontario, Canada · On-site

$17/hr–$23/hr

Entry level

THE COMPANY: With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day…

Skills: Guest Relations, Cash Handling, Reservation Management, Suggestive Selling, Communication Skills

InnVest Hotels logoInnVest Hotels

Préposée à l'entretien ménager

Baie-Comeau, Quebec, Canada · On-site

Entry level

L'ENTREPRISE: La passion entraine la performance. InnVest réussit parce que nos employés aiment ce que nous sommes. Toute notre équipe partage une passion profondément ancrée dans le mo…

Skills: Hotel Cleaning, Customer Service, Time Management, Organization, Interpersonal Skills

InnVest Hotels logoInnVest Hotels

Room and Table Attendant (Busser/Room Service)

Seattle, Washington, United States · On-site

Entry level

ROOM & TABLE ATTENDANT (Busser/Room Service) Kimpton Hotel Monaco Seattle | Marin Restaurant (Newly Renovated!) Downtown Seattle - 1101 4th Ave. (4th & Spring) Pay for this role is $21.30/hour + TIPS **Weekend dinner shi…

Skills: Guest Service, In-Room Dining, Table Clearing, Beverage Service, Menu Knowledge

InnVest Hotels logoInnVest Hotels

Seasonal Chief Steward

Town of Saint Andrews, New Brunswick, Canada · On-site

Mid level

THE OPPORTUNITY: CHIEF STEWARD REPORTS TO EXECUTIVE CHEF THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospita…

Skills: Leadership, Supervisory Skills, Stewarding Operations, Microsoft 360, Inventory Management

InnVest Hotels logoInnVest Hotels

Restaurant Attendant

Ontario, Canada · On-site

Entry level

MAJOR DUTIES AND RESPONSIBILITIES · Provide personalized service to all guests. · Responsible for setting up and maintaining the Bistro as per brand standards · Follow menu requirements as provided b…

Skills: Guest Service, Food Preparation, Inventory Management, Sanitization, Hospitality

InnVest Hotels logoInnVest Hotels

Superviseur(e) de la réception - Remplacement de congé maternité

Laval (administrative region), Quebec, Canada · On-site

Mid level

L'ENTREPRISE: La passion entraine la performance. InnVest réussit parce que nos employés aiment ce que nous sommes. Toute notre équipe partage une passion profondément ancrée dans le mo…

Skills: Customer Service Supervision, Financial Goal Management, Staff Recruitment, Staff Training, Budget Preparation

InnVest Hotels logoInnVest Hotels

Room Attendant

Prince Albert, Saskatchewan, Canada · On-site

Entry level

THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our of…

Skills: Hotel Cleaning, Customer Service, Time Management, Organizational Skills, Interpersonal Skills

InnVest Hotels logoInnVest Hotels

Night Auditor

Edmundston, New Brunswick, Canada · On-site

Mid level

ACTIVITIES: The duties and responsibilities of the Night Auditor include, but are not limited to the following: Consistently provides exceptional customer service by exceeding guest expectations. Register guests into the…

Skills: Customer Service, Front Office Operations, Accounting, Data Entry, Analytical Skills

InnVest Hotels logoInnVest Hotels

Breakfast Attendant

Edmundston, New Brunswick, Canada · On-site

Entry level

ACTIVITIES: The duties and responsibilities for the Breakfast Attendant include, but are not limited to the following: Provide personalized service to all guests. Responsible for setting up and maintaining the breakfast …

Skills: Guest Service, Food Preparation, Buffet Management, Cleaning and Sanitization, Inventory Management

InnVest Hotels logoInnVest Hotels

Guest Service Agent

Edmundston, New Brunswick, Canada · On-site

Entry level

THE COMPANY: With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day…

Skills: Guest Services, Cash Handling, Suggestive Selling, Reservation Management, Communication Skills

InnVest Hotels logoInnVest Hotels

Housekeeping Room Attendant

Cambridge, Ontario, Canada · On-site

Entry level

ACTIVITIES: The duties and responsibilities for the Housekeeping Room Attendant include, but are not limited to the following: Clean and service assigned guest rooms in a timely and organized manner according to hotel pr…

Skills: Hotel Cleaning, Customer Service, Time Management, Organizational Skills, Interpersonal Skills

InnVest Hotels logoInnVest Hotels

Breakfast Attendant

Halifax, Nova Scotia, Canada · On-site

Entry level

Join Our Team! We are seeking a friendly, energetic, and service-focused Breakfast Server to join our Food & Beverage team at the Cambridge Suites Hotel Halifax. This role is ideal for someone who enjoys creating memorab…

Skills: Customer Service, Communication Skills, Multitasking, Organization, Attention To Detail

InnVest Hotels logoInnVest Hotels

Préposé(e) à la maintenance (Contrat de 3 mois)

Laval (administrative region), Quebec, Canada · On-site

Mid level

L'ENTREPRISE: La passion entraine la performance. InnVest réussit parce que nos employés aiment ce que nous sommes. Toute notre équipe partage une passion profondément ancrée dans le mo…

Skills: Preventive Maintenance, Painting, Plastering, Electrical Repairs, Plumbing

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Showing 1–20 of 55

InnVest Hotels logo

Front Office Manager

InnVest Hotels

Banff, Alberta, Canada • On-site

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Mid level

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  • Full-time
  • associate degree, bachelor degree
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

Direct and control the activities of the Front Office, Reservations, and Guest Activities to ensure brand standards and guest satisfaction. Collaborate with the General Manager on financial planning, marketing, and operational activities to maximize hotel revenue.

Requirements

Requires a minimum of 2 years of experience as a Guest Service Supervisor or Manager in a hotel setting. A degree or diploma in Hospitality or Business Administration and experience with Opera PMS are considered assets.

Full job description

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.
Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.


At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio

Primary Responsibilities:

  • Direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to brand & Company standards, policies, and procedures.
  • Ensure that qualified personnel are selected, hired and trained in all areas of responsibility.
  • Must ensure that all personnel are trained & kept well informed of department objectives and policies.
  • Ensure the proper image is being maintained by all Team Members with respect to grooming and uniform standards.
  • Participates in the development of short-term and long-term financial and operational plans for the hotel which support the overall objectives of the Company.
  • Assists General Manager with the execution of marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
  • Maintains reservations systems such as Yield Management System and Property Management System.
  • Assists General Manager with the monitoring of the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Suggests and implements corrective actions.
  • Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Suggests and implements corrective actions.
  • Creates an operating environment that assures consistent guest satisfaction. Ensures proper handling of guest complaints.
  • Ensures implementation of appropriate technology solutions to increase customer service and hotel revenues.
  • Prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuations in business levels, special guests, groups, etc.
  • Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
  • Develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
  • Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs.
  • Monitor and analyze the payroll for Rooms Division to ensure maximum effectiveness towards guest’s services while realizing full profit potential.
  • Display a high degree of professionalism and integrity as befitting a member of management.
  • Respond properly and take a supervisory role in any hotel emergency or safety situation, as well as ensure the proper control and instructions of said emergency procedures to the Rooms Division.
  • Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, provincial, or municipal authority.
  • Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
  • Ensures implementation of applicable preventive maintenance programs that protect the physical assets of the hotel.
  • As required of all hotel associates, assists any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times.

COMPETENCIES WE ARE SEEKING:

  • Must have a minimum 2 years of experience as a Guest Service Supervisor or Manager in a hotel setting with a strong knowledge of Revenue Management and Guest Service
  • Degree or Diploma in Hotel and Restaurant Management, Hospitality, Business Administration, ore related major from an accredited educational institution is an asset
  • Opera PMS experience is an asset, must be knowledgeable with Microsoft Window applications and other computer related programs
  • Proven Team Leader, professional presentation and excellent working relationships with all team members and guests
  • Must have a flexible schedule and be able to work evenings, weekends and holidays

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Related keywords

HospitalityFront Office ManagementRevenue ManagementOpera PMSProperty Management SystemYield Management SystemGuest SatisfactionHotel OperationsRooms DivisionFinancial ForecastingStaff SupervisionBrand StandardsCustomer ServiceOccupancy Maximization

About InnVest Hotels

LinkedInVisit site

PASSION DRIVES PERFORMANCE

Industry
Hospitality
Company size
5,001-10,000 employees
Headquarters
Toronto, Ontario
LinkedIn followers
9,771

Passion Drives Performance. InnVest Hotels “InnVest” succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality and travel that extends far beyond the walls of our offices. Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: partnership delivers the best results. We embrace an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and the curiosity and courage to challenge the status quo. With 81 hotels in our portfolio, representing 14 internationally recognized hotel brands, InnVest is the largest owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels, making InnVest the largest operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, British Columbia to Corner Brook, Newfoundland. From roadside inns to luxury urban properties, we are also experientially diverse. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

Offices: 200 Bay Street, Royal Bank Plaza, South Tower, Suite 2200, P.O. Box 126, Toronto, Ontario M5J 2J1, CA

HospitalityReal Estate Asset Managementand Hotel ManagementEmailReal Estate
View all jobs at InnVest Hotels

About InnVest Hotels

LinkedInVisit site

PASSION DRIVES PERFORMANCE

Industry
Hospitality
Company size
5,001-10,000 employees
Headquarters
Toronto, Ontario
LinkedIn followers
9,771

Passion Drives Performance. InnVest Hotels “InnVest” succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality and travel that extends far beyond the walls of our offices. Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: partnership delivers the best results. We embrace an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and the curiosity and courage to challenge the status quo. With 81 hotels in our portfolio, representing 14 internationally recognized hotel brands, InnVest is the largest owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels, making InnVest the largest operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, British Columbia to Corner Brook, Newfoundland. From roadside inns to luxury urban properties, we are also experientially diverse. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

Offices: 200 Bay Street, Royal Bank Plaza, South Tower, Suite 2200, P.O. Box 126, Toronto, Ontario M5J 2J1, CA

HospitalityReal Estate Asset Managementand Hotel ManagementEmailReal Estate
View all jobs at InnVest Hotels

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