Regina, Saskatchewan, Canada · On-site
Primary Responsibilities: Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of even…
Skills: Interpersonal Skills, Computer Skills, Typing, Upselling, Customer Service
Halifax, Nova Scotia, Canada · On-site
Join Our Team as a Kitchen Steward: Are you someone who takes pride in keeping things spotless and organized? The Prince George Hotel is looking for a Kitchen Steward to play a key role in maintaining a clean, safe, and …
Skills: Sanitization, Dishwashing, WHMIS, Kitchen Organization, Food Safety
Halifax, Nova Scotia, Canada · On-site
Join Our Team as a Suite Attendant: At Cambridge Suites Hotel Halifax, we know that a spotless, welcoming guestroom is at the heart of an exceptional stay. We’re looking for a reliable and detail-focused Room Atten…
Skills: Cleaning, Sanitization, Time Management, Attention To Detail, Teamwork
Greater Sudbury, Ontario, Canada · On-site
$17/hr–$17/hr
THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our of…
Skills: Mixology, Customer Service, POS Operation, Cash Handling, Inventory Management
Brossard, Quebec, Canada · On-site
L'OPPORTUNITÉ: AUDITEUR(TRICE) DE NUIT Sous la supervision de DIRECTRICE GÉNÉRALE L'ENTREPRISE: La passion entraine la performance. InnVest réussit parce que nos employés aiment ce que …
Skills: Customer Service, Data Entry, Financial Analysis, MS Excel, MS Access
Laval (administrative region), Quebec, Canada · On-site
- Balances et audits pour les revenus de salle de précision et les revenus de téléphone ; aide à la préparation de tous les rapports pertinents aux revenus quotidiens. - Équilibr…
Skills: Night Audit, Financial Reporting, Revenue Accounting, Customer Service, Hotel Management
Banff, Alberta, Canada · On-site
THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our of…
Skills: Strategic Sales Planning, Marketing Strategy, Revenue Management, Account Management, Market Segmentation
Town of Saint Andrews, New Brunswick, Canada · On-site
THE OPPORTUNITY: DIRECTOR OF FINANCE REPORTS TO GENERAL MANAGER THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of …
Skills: Financial Leadership, Internal Controls, Budgeting, Forecasting, Financial Analysis
Toronto, Ontario, Canada · On-site
$17/hr–$22/hr
ACTIVITIES: The duties and responsibilities for the Guest Service Representative/Night Auditor include, but are not limited to the following: Create a welcoming environment for guests. Register guests and assign rooms, a…
Skills: Guest Services, Night Audit, Cash Handling, Communication Skills, Organizational Skills
Cambridge, Ontario, Canada · On-site
ACTIVITIES: The duties and responsibilities for the Guest Experience Representative include, but are not limited to the following: Create a welcoming environment for our guests. Register guests and assign rooms, accommod…
Skills: Guest Relations, Cash Handling, Reservation Management, Suggestive Selling, Communication Skills
Grand Lake Road, Nova Scotia, Canada · On-site
THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our of…
Skills: Laundry Operations, Stain Treatment, Cleaning Equipment Operation, Inventory Management, Time Management
Banff, Alberta, Canada · On-site
THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our of…
Skills: Food Preparation, Mise En Place, Plating Presentation, Food Safety, Hygienic Food Handling
Timmins, Ontario, Canada · On-site
$20/hr–$20/hr
ACTIVITIES: The duties of the Maintenance Worker include, but are not limited to the following: Assists with preventative maintenance including completing Guestroom Preventative Maintenance Checklist, minor repair orders…
Skills: Preventative Maintenance, Painting, Plastering, Electrical Repair, Plumbing
Brossard, Quebec, Canada · On-site
L'OPPORTUNITÉ: PRÉPOSÉ(E) À LA RÉCEPTION, RÉCEPTIONNISTE DE SOIR SOUS LA SUPERVISION DE DIRECTEUR (TRICE) GÉNÉRAL (E) L'ENTREPRISE: La passion entraine la performan…
Skills: Customer Service, Front Desk Operations, French Language, MS Excel, MS Access
Town of Saint Andrews, New Brunswick, Canada · On-site
THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our of…
Skills: Culinary Arts, Food Preparation, Mise En Place, Food Safety, Plating Presentation
Swift Current, Saskatchewan, Canada · On-site
ACTIVITIES: The duties and responsibilities for the Housekeeping Room Attendant include, but are not limited to the following: Clean and service assigned guest rooms in a timely and organized manner according to hotel pr…
Skills: Hotel Cleaning, Customer Service, Time Management, Organizational Skills, Interpersonal Skills
Kingston, Ontario, Canada · On-site
$19/hr–$19/hr
THE COMPANY: With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day…
Skills: Hotel Cleaning, Customer Service, Time Management, Organizational Skills, Interpersonal Skills
Laval (administrative region), Quebec, Canada · On-site
- Balances et audits pour les revenus de salle de précision et les revenus de téléphone ; aide à la préparation de tous les rapports pertinents aux revenus quotidiens. - Équilibr…
Skills: Night Auditing, Revenue Accounting, Financial Reporting, Customer Service, Hotel Management
Newfoundland and Labrador, Canada · On-site
THE OPPORTUNITY: HOUSEKEEPING ROOM ATTENDANT REPORTS TO GENERAL MANAGER THE COMPANY: With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owne…
Skills: Hotel Cleaning, Customer Service, Time Management, Organizational Skills, Interpersonal Skills
Town of Saint Andrews, New Brunswick, Canada · On-site
THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our of…
Skills: Dishwashing, Sanitization, Chemical Handling, Waste Management, Food Safety
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The Guest Service Agent manages guest registrations, check-outs, and payment processing while promoting hotel services and resolving complaints. They are also responsible for departmental accounting, handling guest reservations, and coordinating with other hotel departments.
Candidates must have a high school diploma or equivalent and some experience in customer service. The role requires the ability to work a flexible schedule including nights, weekends, and holidays in a fast-paced environment.
Primary Responsibilities:
Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
Checks guests out of the hotel; processes customer payments according to established policies and procedures.
Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
Books guest reservations or coordinates with reservation center.
Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
Issues, controls and releases guest safe-deposit boxes.
Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
Health and Safety:
Follow hotel safe work procedures and policy, including the use of personal protective equipment.
Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
Report all injuries or illnesses to a supervisor or manager immediately.
Participate in workplace health and safety concerns or issues to the attention of the committee or health and safety representative.
Internal: Engineering: To relay guest needs for service.
Accounting: To seek credit approval for payment processing.
Housekeeping: To verify room availability.
External: Hotel guests: To sell and provide customer service; to resolve problems.
Transportation Companies: For guest transportation, Lost Bags,
distressed Passengers
Local Businesses: To provide information for guest; develop relationships
Education/ Experience: High School diploma or equivalent and some customer service experience.
Certification and/or License Requirement: None.
Skills:
Interpersonal skills Computer skills Typing
Working Conditions:
Will be required to work nights, weekends and holidays.
Will be required to work in fast paced, stressful environment. May be asked to work overtime.
Guest Service Representative
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
The major responsibility in this position is to operate at the front desk while providing a variety of hotel services for guests, therefore a significant portion of the workday is spent speaking, listening, moving about while standing.
The vast majority of time is spent interacting with guests of the hotel, typically while standing up. This person also types or uses a keyboard to coordinate hotel services for the guests.
This position utilizes problem solving and reasoning abilities often.
Reading and writing abilities are utilized often in compiling guest registration information or accounts, and completing cashier reports.
Mathematical abilities, including basic math are utilized when handling departmental monies, guest accounts or the cashier bank.
Organizational Structure:
Reports to: Front Office Supervisor, Front Office Manager, Front Desk Manager, Guest Service Manager
· Job title also known as: Front Office Agent, Front Desk Agent
PASSION DRIVES PERFORMANCE
Passion Drives Performance. InnVest Hotels “InnVest” succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality and travel that extends far beyond the walls of our offices. Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: partnership delivers the best results. We embrace an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and the curiosity and courage to challenge the status quo. With 81 hotels in our portfolio, representing 14 internationally recognized hotel brands, InnVest is the largest owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels, making InnVest the largest operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, British Columbia to Corner Brook, Newfoundland. From roadside inns to luxury urban properties, we are also experientially diverse. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.
Offices: 200 Bay Street, Royal Bank Plaza, South Tower, Suite 2200, P.O. Box 126, Toronto, Ontario M5J 2J1, CA
PASSION DRIVES PERFORMANCE
Passion Drives Performance. InnVest Hotels “InnVest” succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality and travel that extends far beyond the walls of our offices. Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: partnership delivers the best results. We embrace an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and the curiosity and courage to challenge the status quo. With 81 hotels in our portfolio, representing 14 internationally recognized hotel brands, InnVest is the largest owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels, making InnVest the largest operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, British Columbia to Corner Brook, Newfoundland. From roadside inns to luxury urban properties, we are also experientially diverse. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.
Offices: 200 Bay Street, Royal Bank Plaza, South Tower, Suite 2200, P.O. Box 126, Toronto, Ontario M5J 2J1, CA
