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Full-time
high school, bachelor degree
Vacation, Sick time, Paid Holidays, Medical coverage, Dental coverage, Vision coverage
Posted 17d ago
Apply by Jul 23
~40 hrs/week
Responsibilities
Manage ISAP participants from entry to release by developing individual service plans and ensuring compliance with DHS policies. Coordinate community resources, conduct home visits, and install electronic monitoring equipment to supervise participants effectively.
Requirements
Requires a high school diploma and at least two years of customer service or case management experience, with a bachelor's degree preferred. Must be a US citizen, bilingual in English and Spanish, and possess a valid driver's license.
Full job description
Benefits Information
Benefits:
As a Case Manager, you will be part of a stable, established, and yet still growing organization which will present you with a range of different challenges. Since we prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.
Your benefits will include:
Two (2) weeks of Vacation
Fifty-six (56) Hours of Sick time
Fifteen (15) paid Holidays
Medical, Dental, and Vision coverage
Term and Whole life insurance (includes spouse and dependent)
Accidental death and dismemberment insurance
Short- and long-term disability
Flexible spending account
401(k) retirement program with company match
Stock purchase program
Tuition reimbursement - $3500 per year
Employee Assistance Program (EAP)
Legal and Identity Theft Programs
Theme park and attraction discounts
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
#IND-ISAP
Equal Opportunity Employer
Overview
Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.
Qualifications
Minimum Requirements:
High School Diploma or GED.
Bachelor’s degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.
At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred.
Bilingual English/Spanish required.
Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits.
United States citizenship required.
Must live in the U.S. 3 of the last 5 years (military and study abroad included).
Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports.
Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies. Ability to defuse hostile or unstable situations.
Ability to deal tactfully with the public.
Attention to detail.
Problem solving ability.
Ability to deal with multicultural contacts with sensitivity.
Basic knowledge of immigration laws, regulations and procedures.
Basic computer skills.
Ability to interpret electronic monitoring messages and daily summary reports.
Good typing skills to develop and maintain case records by performing data entry.
Ability to work with computers and the necessary software typically used by the department.
Working Conditions: Encountered on a regular basis as part of the work this job performs.
Typical office environment.
Some local travel is required.
Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants.
Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.
Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.
Responsibilities
Summary:
Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract.
Primary Duties and Responsibilities:
Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations.
Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records.
Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program.
Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant.
Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants.
Coordinates and facilitates translation services for ISAP participants, including emergency translation services.
Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required.
Supervises ISAP participants while in Company offices.
Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services.
Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.
Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations.
Reports on program violations in a timely manner using established reporting parameters.
Conducts home visits to verify participants’ places of residence in compliance with contractual obligations.
Performs emergency counseling for ISAP participants as needed.
Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer.
"The world's leading provider of secure management and community Re-Entry Services"
Industry
Security and Investigations
Company size
10,001+ employees
Founded
1984
Headquarters
Boca Raton, Florida
LinkedIn followers
33,781
Total funding
$2.2B
Global Leader in Evidence-Based Rehabilitation
The GEO Group is committed to providing leading, evidence-based rehabilitation programs to individuals while in-custody and post-release into the community through the "GEO Continuum of CareTM." GEO's diversified services platform provides unique capabilities for the delivery of educational and vocational programs, cognitive behavioral and substance abuse treatment, and faith-based services across the entire corrections spectrum. The GEO Continuum of CareTM is enhanced in-custody offender rehabilitation programming, including cognitive behavioral treatment, integrated with post–release support services.
GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.
For information visit
GEO’s Homepage: www.geogroup.com
Facebook: www.facebook.com/geogroup
YouTube: https://www.youtube.com/user/TheGEOGroupInc
Careers site: www.jobs.geogroup.com
Equal Opportunity Employer
EEO is the Law:http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Offices: 4955 Technology Way, Boca Raton, Florida 33431, US · 621 NW 53rd Street, One Park Place, Suite 700, Boca Raton, FL 33487, US
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