Director IT Support, Data Center Operations (onsite - Pleasanton CA)
Pleasanton, California, United States · On-site
Senior+
Job Summary: In addition to the responsibilities listed below, this director level position is also responsible for directing all operations for the National Data Center and leading all aspects of the Data Center site op…
Skills: Data Center Operations, IT Support Management, Budget Management, Vendor Management, Disaster Recovery
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Business Development Manager 3 (TS/SCI) -Evergreen Requisition
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Full-time
bachelor degree
Posted 13d ago
~40 hrs/week
Responsibilities
Directs all operations for the National Data Center, including physical security, budget management, and vendor relations. Oversees IT support delivery, disaster recovery processes, and compliance with data center policies and regulatory standards.
Requirements
Requires a bachelor's degree in a relevant field or equivalent experience, with at least eight years of IT support or operations experience. Must have a minimum of seven years supporting large-scale computing environments and four years of supervisory experience.
Full job description
Job Summary:
In addition to the responsibilities listed below, this director level position is also responsible for directing all operations for the National Data Center and leading all aspects of the Data Center site operations, including, but not limited to, the overall stewardship and custodianship of site, physical security, management of budget, KP policies, audits, and interfacing with suppliers on facility requirements, upgrades, changes, and problem resolution. This includes directly managing all data center vendors to include signal cabling standards, queue management, SLA adherence, metrics reporting, and tracking of all associated Minor Work Orders for signaling cable. This also includes directing Data Protection Services within the National Data Centers, including hard disk drive erasure/degaussing process, Critical Awareness training, and raised floor access.
This position will also be responsible for directing and ensuring the completeness and accuracy of financial information and transactions, compliance with applicable laws and regulations, and ensuring effective and efficient operations. This includes negotiating, reviewing, and being a financial disbursement authority for numerous materials and services provided by suppliers/vendors. Additionally, this position will be responsible for Life Safety Compliance; overseeing analysis of data trends to improve data center availability and performance; briefing senior management on the status and progress of process and procedure audits; overseeing regulatory and internal compliance controls to minimize risk; and championing and ensuring compliance with Kaiser data center policies and procedures.
Essential Responsibilities:
Directs the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies.
Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business objectives and results.
Oversees the service delivery process and outcomes for first, second, and third level support for products and applications.
Follows, oversees, and approves the development of standard operating procedures.
Oversees troubleshooting efforts and collaboration with other IT groups.
Oversees efforts to analyze and prioritize incoming requests and alerts.
Oversees resolution proposal to prevent issue recurrence.
Provides overall direction and guidance in tracking and documentation by monitoring resolution of problems to achieve closure.
Oversees analysis of incident data and trends to help prioritize efforts to improve system availability and performance.
Oversees departmental and enterprise changes to the production environment, according to established change control processes.
Oversees recurring and escalated problems.
Oversees meetings with multiple vendors to resolve service failures or issues.
Directs execution of disaster recovery and business continuity processes and events.
Oversees after hours on call support.
Oversees vendor invoices.
Oversees information distribution (e.g., procedures, installation, configuration) related to new technology.
Sponsors the use of a knowledge repository for technical support.
Oversees procedures for incident escalation.
Oversees the development of plans and coordinates resources for special projects with vendors.
Oversees the documentation of workarounds for problem records and changes to proactive processes.
Oversees vendor performance and provides direction for service improvements or revisions to strategy.
Oversees vendor systems access.
Minimum Qualifications:
Minimum seven (7) years experience supporting a large scale computing environment.
Minimum four (4) years supervisory experience.
Minimum two (2) years managing operating budgets and/or project financials.
Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years IT experience in a support or operations environment. Additional equivalent work experience may be substituted for the degree requirement.
How much do Security & Safety jobs in California pay?
Based on 7080 listings with disclosed salaries, most security & safety jobs in California pay between $86k–$220k per year. Individual offers vary with seniority, company size, and specialization.
How many Security & Safety jobs are open in California right now?
There are currently 17,205 open security & safety positions in California listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in California?
Companies currently hiring include Allied Universal, Costco Wholesale, Northrop Grumman, Northrop Grumman Mission Systems, Inc., mouhamedzz, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in California?
Yes — 1991 of the 17205 open security & safety positions offer remote or hybrid work (538 remote, 1453 hybrid).
How do I apply for Security & Safety jobs in California?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.