Mountain View, California, United States · On-site
$28/hr–$36/hr
Entry level$80M raised
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$28/hr–$36/hr
Full-time
professional certificate
Equity, Medical, Dental, Vision, Life insurance, Disability coverage
Posted 12d ago
~40 hrs/week
Responsibilities
The role involves conducting pre- and post-flight aircraft inspections and managing the loading of payloads for autonomous drone deliveries. Additionally, the crew member acts as the primary on-site liaison between the remote operations center and merchant partners.
Requirements
Candidates must possess a current FAA Part 107 Remote Pilot Certificate and have hands-on experience with mechanical or electrical systems. The role requires the ability to work outdoors in variable weather and lift up to 50 lbs.
Full job description
Matternet is building the future of delivery with autonomous drone networks that move critical goods faster, cleaner, and at lower cost. We work with partners across healthcare, logistics, food, and retail to deliver everything from medical items to everyday essentials, safely and reliably.
As a Ground Support Crew Member, you keep the network running. You will be based in Mountain View, CA, working across our active delivery sites, preparing aircraft, loading orders, and acting as the link between our part 135 Operations Partner and the restaurants and shops our drones fly for. This is a hands-on, field-based role with real responsibility from day one.
Your shift starts before the first flight. You inspect the aircraft, verify equipment, and communicate with the remote ops center to begin the day. When an order comes in from a partner restaurant or shop, you make it happen and see the flight off.
In this role, you will:
Conduct pre- and post-flight aircraft inspections per approved procedures; maintain accurate airworthiness and maintenance records
Prepare and load payloads for each flight; verify order accuracy and packaging integrity at the point of handoff from merchant partners
Operate and service ground equipment and charging systems
Act as the on-site liaison between remote operations center and partner restaurants and shops, coordinating flight schedules, communicating delays, and resolving ground-level issues in real time
Troubleshoot and document mechanical and electrical discrepancies; escalate faults through the proper maintenance release process
Enforce site safety protocols, manage non-crew personnel around the aircraft, and report occurrences through Safety Management System
Complete Operator certification and all required recurrent training to maintain active status
FAA Part 107 Remote Pilot Certificate (current and valid)
Hands-on experience with mechanical and/or electrical systems; aviation, automotive, robotics, or industrial background all considered
Ability to follow and execute written SOPs accurately in a safety-critical environment
Clear communicator; comfortable coordinating between a remote operations team and on-site merchant partners
Comfortable working outdoors, on your feet, across variable shift hours including early mornings and weekends
Based in or able to relocate to Mountain View, CA
Preferred qualifications:
Multi-rotor UAS operating experience beyond Part 107 certification
Experience in a Part 135, Part 145, or other FAA-regulated operating environment
Manned aviation background (student pilot, PPL, CPL, or military flight experience)
Work Environment
This is an on-site, field-based role operating from Ground Control Stations and active delivery sites in and around Mountain View, CA.
The work will be predominately outdoors with exposure to sun, heat, wind, cold, and noise for the duration of a shift.
Shifts may include early mornings, weekends, holidays, and on-call availability.
Travel will be required between local operating sites and to support new route validation
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Stand, walk, and remain on your feet for the majority of a shift, often on outdoor and uneven surfaces
Frequently lift, carry, and position aircraft, batteries, payloads, and ground equipment weighing up to approximately 50 lbs; occasionally more with assistance
Bend, stoop, kneel, crouch, and reach to inspect aircraft, load payloads, and service ground equipment
Use hand tools and perform tasks requiring manual dexterity and fine motor control
Sufficient near and distance visual acuity and hearing to inspect aircraft, monitor operations, and communicate on-site and by radio
Communicate clearly and exchange accurate information verbally and in writing with the Air Operations team and merchant partners
Work safely around aircraft, moving rotors, charging systems, and ground support equipment, and tolerate outdoor weather conditions
At Matternet, we’re advancing a new era of logistics, one where autonomous drones deliver what matters faster, cleaner, and more efficiently. We know our mission is challenging, but it's worth it, and we are committed to taking care of the people who make it possible.
Compensation: The expected starting range for this role is $28–$36/hour, based on San Francisco Bay Area market data. This range reflects the target starting pay for candidates who meet the minimum qualifications for the role. Final compensation will depend on factors such as your experience, skills, level, location, and potential impact.
Total Rewards: In addition to base pay, our compensation packages include equity and benefits such as medical, dental, vision, life, and disability coverage, flexible spending accounts (FSA), unlimited paid time off, company holidays, and a 401(k) plan.
Related keywords
UAVDroneFAA Part 107Part 135Part 145Autonomous NetworksAirworthinessSOPSafety Management SystemGround Control StationMulti-rotor UASRoboticsAviationLogisticsPayloadMaintenance Records
Making access to goods as frictionless and universal as access to information.
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
51-200 employees
Founded
2011
Headquarters
Mountain View, California
LinkedIn followers
26,636
Total funding
$80M
Matternet is the leading developer of commercial drone delivery systems for urban and suburban environments. The company ships the Matternet M2 drone and Matternet Software Platform and operates its technology directly for customers or in partnership with logistics organizations, such as UPS. In 2017, Matternet became the first company in the world to be authorized for commercial Beyond Visual Line of Sight (BVLOS) operations of drone logistics networks over cities in Switzerland. In 2019, Matternet and UPS partnered to launch drone delivery services in the U.S. and together started the first revenue drone delivery operations in the U.S. In 2022, Matternet M2 became the first drone delivery system to achieve standard Type Certification and Production Certification by the Federal Aviation Administration (FAA) in the U.S. To date, Matternet technology has enabled over 20,000 commercial flights.
Offices: 185 E Dana St, Mountain View, California 94041, US
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