Winter Haven, Florida, United States · On-site
What you'll bring to the team 🎢✨ WE’RE HIRING: GUEST COMMUNICATIONS COORDINATOR! ✨🎢 Do you love helping people, solving problems, making someone’s day a little brighter, and staying cool when things get busy? 💬😊 Are …
Skills: Customer Service, Communication, Problem Solving, Social Media Management, Data Entry
Windsor, England, United Kingdom · On-site
What you'll bring to the team Show Technician Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY Hours: Full time fully flexible, any 5 days out of 7 Contract Type: 30 hours per week, permanent, hourly paid Here at the…
Skills: Show operation, Live sound mixing, Lighting design, Audio/visual troubleshooting, Automation systems
Windsor, England, United Kingdom · On-site
What you'll bring to the team Frontline Lead - Full Time. Flexible Availability. Reports to - Zonal Manager. Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY. Here at the LEGOLAND® Windsor Resort we are busy preparin…
Skills: Leadership, Coaching, Customer service, Operational management, Conflict resolution
Windsor, England, United Kingdom · On-site
$8/hr–$12/hr
What you'll bring to the team Linen Porter Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY Hours: Full time fully flexible, any 5 days out of 7 , Shifts will cover hours between 09:00am -3:30pm Contract Type: Season…
Skills: Linen management, Housekeeping, Physical stamina, Heavy lifting, Stock counting
Windsor, England, United Kingdom · On-site
What you'll bring to the team Retail Store Replenishment Lead Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY Hours: Full time fully flexible, any 5 days out of 7 - hours 15.00 to 23.00. Contract Type: Seasonal Here…
Skills: Team leadership, Retail management, Merchandising, Communication, Stock management
Winter Haven, Florida, United States · On-site
What you'll bring to the team Scope of Job: Under the supervision of the Housekeeping Manager and the Assistant Housekeeping Supervisor, the Housekeeping Attendant - Public Area is responsible for ensuring the highest le…
Skills: Housekeeping, Guest services, Cleaning, Floor care, Laundry operations
Windsor, England, United Kingdom · On-site
What you'll bring to the team Hotel Public Area Cleaner - Evenings Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY Hours: Full time fully flexible, any 5 days out of 7, with hours between 5:00pm – 1:00am - weekend a…
Skills: Cleaning, Vacuuming, Mopping, Sweeping, Chemical handling
Billund, Region of Southern Denmark, Denmark · On-site
Roller og ansvar Food & Beverage i LEGOLAND® søger oplevelseshelte Vil du være med til at give gæster en fantastisk oplevelse – og samtidig blive en del af et socialt team med højt humør og stærkt samarbejde? Hos Food & …
Skills: Customer service, Food preparation, Sales, Teamwork, Communication
Windsor, England, United Kingdom · On-site
What you'll bring to the team Permanent Housekeeping Front Line Lead Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY Hours: Full time fully flexible, any 5 days out of 7 Contract Type: Permanent, hourly paid, £13.70…
Skills: Team leadership, Housekeeping management, Cleaning equipment operation, Chemical safety, COSHH
Goshen, New York, United States · On-site
What you'll bring to the team The Housekeeping Supervisor supports daily Housekeeping operations by coordinating staff, maintaining cleanliness standards, managing inventory, and ensuring safe, efficient workflows. Actin…
Skills: Housekeeping Operations, Staff Supervision, Inventory Management, Quality Control, Staff Scheduling
Windsor, England, United Kingdom · On-site
What you'll bring to the team Front of House Assistant Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY Hours: Full time fully flexible availability across 7 days, shifts are any 5 days out of 7, with hours ranging b…
Skills: Customer service, Communication skills, Hospitality, Problem solving, Conflict resolution
Carlsbad, California, United States · On-site
$100k–$125k/yr
What you'll bring to the team The Hotel General Manager (Internally known as the Head of Hotel Operations) is a pivotal Resort leader responsible for overseeing all aspects of the Hotel operations within the Resort. Repo…
Skills: Hotel Operations Management, Guest Experience Optimization, Team Leadership, Revenue Management, Service Recovery
Carlsbad, California, United States · On-site
What you'll bring to the team Responsible for the timely and efficient completion of tasks in an assigned area of operation. Responsible for consistently demonstrating the Merlin Values. Performs a variety of duties rela…
Skills: Customer Service, Point Of Sale (POS), Cash Handling, Ride Operation, Crowd Management
Carlsbad, California, United States · On-site
$19/hr–$23/hr
What you'll bring to the team Join the team that keeps our retail operations stocked, efficient, and ready for every guest. If you thrive on organization, analytics, and keeping operations running smoothly, this role is …
Skills: Stock Allocation, Inventory Management, Retail Operations, Commercial Analysis, Supply Chain Management
Carlsbad, California, United States · On-site
What you'll bring to the team Front Desk Agents are responsible for acting as the face of the Resort, answering and responding to internal and external guest needs and deliver outstanding guest service and financial prof…
Skills: Customer Service, Hotel Front Desk Operations, OPERA Property Management System, Conflict Resolution, Multitasking
Carlsbad, California, United States · On-site
What you'll bring to the team The night auditor is responsible for performing close of day scenarios for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and corr…
Skills: Night Auditing, Guest Service, Cash Handling, Accounting Principles, Opera PMS
Goshen, New York, United States · On-site
What you'll bring to the team Qualifications & Experience Park Ranger – Public Safety LEGOLAND® New York Resort At LEGOLAND New York Resort, you’ll earn AWESOME benefits, build AWESOME memories, and make an AWESOME diffe…
Skills: Security Operations, Incident Reporting, Surveillance, Access Control, Emergency Response
Windsor, England, United Kingdom · On-site
What you'll bring to the team Front of House Lead-Night Operations Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY Hours: Full time, fully flexible across 7 days, able to start as early as 7.30pm and finish at 0730a…
Skills: Team Leadership, Customer Service, Hospitality Management, Communication, Team Building
Carlsbad, California, United States · On-site
What you'll bring to the team Front Desk Agents are responsible for acting as the face of the Resort, answering and responding to internal and external guest needs and deliver outstanding guest service and financial prof…
Skills: Customer Service, Hotel Front Desk Operations, Conflict Resolution, Leadership, Multitasking
Goshen, New York, United States · On-site
Qualifications & Experience Bell / Valet Associate Department: Hotel OperationsLocation: LEGOLAND® Hotel in Goshen, NY Be the First Smile of the Vacation! At the LEGOLAND® Hotel, vacations start the moment families arriv…
Skills: Valet Parking, Luggage Handling, Customer Service, Guest Relations, Manual Transmission Driving
Winter Haven, Florida, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Guest Communications Coordinator manages guest inquiries and concerns across multiple channels including email, phone, and social media. They also collaborate with various departments to resolve issues, process bookings, and maintain accurate guest information.
Candidates should have 1-3 years of customer service experience and strong proficiency in Microsoft Office applications. Excellent communication skills, the ability to multitask in a fast-paced environment, and a detail-oriented approach are essential.
🎢✨ WE’RE HIRING: GUEST COMMUNICATIONS COORDINATOR! ✨🎢
Do you love helping people, solving problems, making someone’s day a little brighter, and staying cool when things get busy? 💬😊
Are you the kind of person who can switch from answering an email ➡️ to responding to a social media message ➡️ to helping resolve a guest concern — all while keeping a smile in your voice? 📧📱☎️
Then we may be looking for YOU! 🌟
🎉 Join our Guest Communications Team! 🎉
As a Guest Communications Coordinator, you’ll be an important connection between our guests and the many teams that make the guest experience magical — including Admissions, Retail, Food & Beverage, Entertainment, Marketing, Operations, and more! 🧱🎟️🍔🎭
✨ Respond to guest questions and concerns across email, phone, messaging, social media, and review platforms✨ Help guests with tickets, reservations, refunds, promotions, park information, restaurants, shops, hours, and more✨ Respond to social media messages and help create positive guest engagement✨ Monitor and respond to guest reviews, including TripAdvisor✨ Handle group and homeschool bookings, payments, confirmations, and documentation✨ Track and categorize guest feedback to identify trends and opportunities✨ Work closely with other departments to resolve guest concerns and find solutions✨ Provide professional, personalized responses while maintaining our guest service standards✨ Support special events, marketing initiatives, and other park operations as needed✨ Accurately document guest interactions and follow through to ensure concerns are resolved✨ Help make sure information across guest-facing platforms stays accurate and up to date
We’re looking for someone who is:
💛 Guest obsessed — you genuinely enjoy helping people🧠 A problem solver — you look for solutions rather than waiting for someone else💻 Tech savvy — comfortable learning and using multiple computer systems✍️ A strong communicator — excellent grammar, writing, typing, and verbal communication are essential📱 Social-media savvy — you understand how people communicate online and know how to engage professionally🤝 A team player — you support your teammates and celebrate each other’s success🚀 Proactive & resourceful — you take ownership and can work independently🎯 Detail-oriented — accuracy matters when handling reservations, payments, refunds, and guest information😌 Calm under pressure — you can professionally de-escalate challenging situations⚡ A multitasker — you can balance multiple conversations and priorities in a fast-paced environment🌈 Positive & dependable — you bring a great attitude and help create an inclusive team environment
✔️ 1–3 years of customer service experience preferred✔️ Accesso ticketing system experience is a plus✔️ Experience handling monetary transactions✔️ Strong verbal and written communication skills✔️ Basic math skills✔️ Strong computer skills and accurate typing✔️ Proficiency with Microsoft Word, Excel, and Outlook✔️ Ability to quickly learn new systems and processes✔️ Professional phone etiquette✔️ Ability to work both independently and collaboratively
This is currently a 7-month seasonal position, with the potential for opportunities to move into a Part-Time or Full-Time role for team members who demonstrate strong performance, a positive attitude, and commitment to the team. 🌟
🗓️ Availability: 5 out of 7 days per week🌴 Weekends & holidays: Required⏰ Typical shifts: Between 9:00 AM and 8:00 PM🔄 Flexibility: Schedules may vary based on business and operational needs
We believe great guest experiences start with a great team.
Our culture is built around Merlin’s values:
💛 We Care🛠️ Own Your Craft🤝 Go Together🎢 Enjoy the Ride🔎 Drive & Discover
We work hard, support one another, take ownership, and — most importantly — have fun along the way! 🎉
Every day is different. One moment you may be helping a family plan their visit, the next you could be solving a ticketing issue, responding to a social media message, or working with another department to turn a frustrated guest into a happy one. 💬➡️😊
If you thrive in a fast-paced environment, love helping people, communicate exceptionally well, and want to be part of a supportive team where your work directly impacts the guest experience, we’d love to hear from you! 🌟
🎢💬 Ready to join the adventure?
Apply today and become part of the team behind the conversations that help create unforgettable guest experiences! 🧱✨
🎉 Benefits of Joining Merlin Entertainments! 🎉
🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨
We're building the ultimate team!
The LEGOLAND® Windsor Resort is a fun destination for families and we rely on our teams to provide a fantastic and memorable experience. Whether you join us on a seasonal basis or for a long term career we can guarantee you a completely unique working experience within a fantastic team environment. LEGOLAND parks are part of Merlin Entertainments Group; Europe’s number one visitor attractions operator and second in the world.
Offices: Winkfield Road, Windsor, Berkshire SL4 4AY, GB
We're building the ultimate team!
The LEGOLAND® Windsor Resort is a fun destination for families and we rely on our teams to provide a fantastic and memorable experience. Whether you join us on a seasonal basis or for a long term career we can guarantee you a completely unique working experience within a fantastic team environment. LEGOLAND parks are part of Merlin Entertainments Group; Europe’s number one visitor attractions operator and second in the world.
Offices: Winkfield Road, Windsor, Berkshire SL4 4AY, GB
