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Full-time
Flexible Working Environment, Volunteer Time Off, LinkedIn Learning, Employee-Assistance-Program (EAP)
Posted 44d ago
~40 hrs/week
Responsibilities
Deliver high-quality analytics and insights services to clients while conducting tactical training on CMI products. Identify growth opportunities through client engagement and provide actionable recommendations to help clients achieve strategic goals.
Requirements
Requires 6 months to 3 years of experience in quantitative research and familiarity with data analytics solutions like Brand Health and Segmentation. Candidates must possess strong numerical skills, attention to detail, and the ability to build strong internal and external relationships.
Full job description
Job Description
NIQ CMI’s Customer Success Team focus on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.
Customer Success is NIQ's key department which is instrumental for the company’s success.
So where do you fit here?
A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more.
You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.
If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.
In your role, you would:
Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper....
Entrusted to deliver flawless research and analytics to our clients.
Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue
Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.
Qualifications
You are a high-performing individual thriving in ensuring high client centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships. Awareness of the market landscape, our CMI products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow.
We are looking for people with:
Minimum 6 months - 3 years of working experience in quantitative research
Awareness of data analytics industry, business model, products, services and solutions like Brand Health, Segmentation, Usage & Attitude, Customer Experience & Shopper solutions etc.
Awareness of market trends and its interdependencies impacting customers
Excellent time management and prioritization skills with a proven track record of delivering projects on time
Confident numerically & ability to analyse data confidently
Problem solving and solutions orientated
Performs work accurately and effectively with attention to detail
Engaging presenter
Good at building relationships, internally and with clients
Strong verbal and written communication skills
Experience of working in an analytical environment
Capable of leveraging tools such as Microsoft excel and PowerPoint
Additional Information
Our Benefits
Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
One partner for comprehensive digital consumer intelligence. Get the Full View of digital commerce.
Industry
Software Development
Company size
10,001+ employees
Founded
1923
Headquarters
Chicago, Illinois
LinkedIn followers
34,169
Total funding
$9M
NielsenIQ (NIQ) is one partner for all your digital measurement and activation needs. Fuel your omnichannel retail strategy with the world's largest consumer intelligence provider.
Measure your digital performance and track online consumer behavior & casuals. Optimize search performance, activate marketing & e-retail strategies, and optimize your digital shelf.
One partner. The Full View™.
Offices: Chicago, Illinois, US · New York, US · London, GB · 39, Rue Lucien Sampaix, Paris, Ile-de-France 75010, FR · Algiers, DZ
How many Science & Research jobs are open in Kuala Lumpur, Malaysia right now?
There are currently 241 open science & research positions in Kuala Lumpur, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Science & Research roles in Kuala Lumpur, Malaysia?
Companies currently hiring include PETRONAS, Haleon, DKSH, ICON plc, NIQ for Digital Commerce, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Science & Research jobs in Kuala Lumpur, Malaysia?
Yes — 61 of the 241 open science & research positions offer remote or hybrid work (12 remote, 49 hybrid).
How do I apply for Science & Research jobs in Kuala Lumpur, Malaysia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.