Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
$8k–$11k/mo
The Position: As L1.0 Technical Support, your role is to deliver premium technical support to users and clients. The Responsibilities of the Role: • Receive Email/ Chat and calls - digital interactions to assist customer…
Skills: Technical Support, Troubleshooting, English Proficiency, Korean Proficiency, Customer Service
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
$3k–$3k/mo
This role involves managing inbound and customer correspondence for enquiries related to GTT Scheme (Group Term Takaful), including coverage details, eligibility criteria, claims procedures, and nomination processes. The…
Skills: Inbound Call Handling, Customer Correspondence, Issue Resolution, Email Management, KPI Adherence
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
$8/hr–$9/hr
Job Description The Position: You will be required to perform data entry based on the data shown on the computer screen.The position will require you to support the contact centre in spoken and written English. Skill Req…
Skills: Data Entry, English Communication, Typing Speed, Independent Work, Teamwork
Kuala Lumpur, Kuala Lumpur, Malaysia • On-site
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Provide L1.0 technical support via email, chat, and calls to resolve hardware and software issues for desktops, laptops, and tablets. Manage cases from end-to-end while meeting KPIs and staying updated on new product releases.
Requires a degree, diploma, or professional qualification with proficiency in both English and Korean. Candidates should be fresh graduates or have experience in computer troubleshooting and Microsoft ecosystems.
As L1.0 Technical Support, your role is to deliver premium technical support to users and clients.
product descriptions and participating in team meetings, trainings, forums and discussions.
The Science of Communication
Scicom is a provider of global outsourced solutions to multi-national and international corporate clients, domestic conglomerates, larger SMB's and Governments. Incorporated in 1997 and listed as a Public Listed Company (PLC) in 2005 on the main board of Bursa Malaysia, Scicom provides worldwide services from four centres in Kuala Lumpur and Colombo, as well as from a growing network of other eSolutions centres. These are served by IT Infrastructure in the Scicom Private Cloud and linked via OCEAN, our high-performance, resilient, Omni-Channel Easy Access Network. Our suite of services includes integrated BPO and Contact Centre (including CRM, Customer Experience & Lifecycle Management), Education, e-Commerce, e-Government, and Digital Marketing solutions. We have embraced Omni-channel and specialise in multi-lingual, premium level Customer Experience solutions. We are an incredibly diverse people-oriented company with staff from dozens of countries serving worldwide clients in more than 40 languages and dialects. Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually in over 40 languages through over 200 million distinct transactions which resolve, enhance, provide value and serve our clients' customers. Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that rapidly create new sources of value and differentiation.
Offices: 22 Jalan P Ramlee, Kuala Lumpur, Federal Territory 50250, MY · 466 Galle Road, Colombo 3, Colombo, LK
The Science of Communication
Scicom is a provider of global outsourced solutions to multi-national and international corporate clients, domestic conglomerates, larger SMB's and Governments. Incorporated in 1997 and listed as a Public Listed Company (PLC) in 2005 on the main board of Bursa Malaysia, Scicom provides worldwide services from four centres in Kuala Lumpur and Colombo, as well as from a growing network of other eSolutions centres. These are served by IT Infrastructure in the Scicom Private Cloud and linked via OCEAN, our high-performance, resilient, Omni-Channel Easy Access Network. Our suite of services includes integrated BPO and Contact Centre (including CRM, Customer Experience & Lifecycle Management), Education, e-Commerce, e-Government, and Digital Marketing solutions. We have embraced Omni-channel and specialise in multi-lingual, premium level Customer Experience solutions. We are an incredibly diverse people-oriented company with staff from dozens of countries serving worldwide clients in more than 40 languages and dialects. Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually in over 40 languages through over 200 million distinct transactions which resolve, enhance, provide value and serve our clients' customers. Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that rapidly create new sources of value and differentiation.
Offices: 22 Jalan P Ramlee, Kuala Lumpur, Federal Territory 50250, MY · 466 Galle Road, Colombo 3, Colombo, LK
