Key Accountabilities Segment Management Has functional responsibility for all segments under Omya entities in Malaysia.Recommend potential segment improvements to management by collecting customer information and analyzi…
Skills: Customer Service, Order Management, SAP, Salesforce, Pricing Management
Marriott International Hotels, Inc.
Sales Coordinator
Shah Alam, Selangor, Malaysia · On-site
Entry level
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Company Description Beckers is the number one supplier of coil coatings and a leading supplier of industrial paints worldwide. The company is a true pioneer in providing unique, high-performance coating solutions that im…
Company Description Beckers is the number one supplier of coil coatings and a leading supplier of industrial paints worldwide. The company is a true pioneer in providing unique, high-performance coating solutions that im…
Skills: Sales Strategy, Account Management, Market Analysis, Customer Relationship Management, Business Communication
Company Description Beckers is the number one supplier of coil coatings and a leading supplier of industrial paints worldwide. The company is a true pioneer in providing unique, high-performance coating solutions that im…
Skills: Sales Strategy, Account Management, Market Analysis, Customer Relationship Management, Business Communication
About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're b…
About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're b…
Skills: Sales Quotation, CRM, CPQ, SAP, Data Management
About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're b…
Skills: Sales Quotation, CRM, CPQ, SAP, SAP Cloud for Customer
About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're b…
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Business Development Manager (Datacentre/Power Generation)
Shah Alam, Selangor, Malaysia · On-site
$8k–$12k/mo
Senior
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Full-time
bachelor degree, professional certificate
Posted 21d ago
~40 hrs/week
Responsibilities
Manage customer segments, pricing, and order processing within SAP and Salesforce to ensure timely delivery and accurate billing. Handle complex customer complaints and coordinate with logistics and warehouse teams for export and import operations.
Requirements
Requires a degree or professional qualification and at least 5 years of customer service experience, preferably in the manufacturing or industrial chemical sector. Proficiency in SAP, Salesforce, and English is required, with Mandarin language skills preferred.
Full job description
Key Accountabilities
Segment Management
Has functional responsibility for all segments under Omya entities in Malaysia.
Recommend potential segment improvements to management by collecting customer information and analyzing customer needs.
Provide accurate, valid and complete information for a specific segment internally and externally related to order management.
May supervise or oversee junior Customer Service Representatives.
Customer Pricing
Enter and maintain pricing and customer details in appropriate systems.
Verify customer pricing and terms of sale and maintain SAP customer quotations, summary billing setup and rebates in SAP & Salesforce system.
Communicate with Sales group to ensure customer pricing and requirements are understood and correctly input into SAP & Salesforce Price Offer Management system as well as ensure that all are informed of key issues/accounts.
Order Management
Input accurate customer order information into SAP in accordance with procedures set forth by the department Manager.
Complete and obtain Sales approval for product quality deviations.
Communicate with plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.
Follow up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled and advise customer of shipping details.
Keep customers and Sales advised of any problems or delays with their orders, any potential supply disruption and/or price variation.
Process returns, credits and debits in SAP in accordance with existing procedures.
When applicable monitor and process EDI orders in accordance with existing procedures.
Assisting shipping functions for all export orders; in coordination with Logistics and the warehouse to ensure proper carrier arrangement and accurate billing in SAP being done on timely manner.
Coordinate imported products, vendor or via the chain order process in SAP.
Customer Requests and Complaints
Take care of the most complex customer requests and complaints, and with all requests and complaints regarding a specific segment.
Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products and other related issues.
Close complaints in the Salesforce Claims database in accordance with existing procedures.
Follow up all customer enquiries & update Salesforce Case Management.
Attend customer meetings and visits to customer sites when applicable.
QSHECompliance
Maintain safe working conditions and practices to achieve a zero (0) lost time injury record within the area of responsibility.
Perform work duties in accordance with Quality System Manual procedures & company policy.
Participate in all QSHE related activities as per required for the department.
Management Support
Perform work duties in support of superior and reporting.
Assist in monthly & yearly ending book closing in SAP under SDLE.
Assist in stock count activities in external warehouse as and when needed & to reconcile the book.
Solid line(s) to Head of Customer Service (Malaysia)
Dotted line(s) to n/a
Number of direct reports n/a
Number of total reports n/a
Number of dotted line(s) reports n/a
Performance Measures
Ensure all customer’s demand and requirements are resolved with exception on pricing & sales terms & conditions.
Ensure all orders are entered accurately and quickly to minimize any delays in delivery of product on the required date.
Ensure that invoicing is executed in a timely and accurate way.
KPIs agreed in yearly MbO.
Internal contacts
Supply Chain Management
Sales
Customer Service
Logistics
Warehouse
Operations
Finance
External contacts
Customers
Suppliers, intermediaries, 3rd party service providers, vendors
Education
Degree/ Professional Qualification.
Experience
Minimum 5 years of prior experience in the areas of customer service, with the emphasis on manufacturing segment.
Experience in export/import transportation or international business in the industrial chemical market is beneficial
Knowledge and skills
High degree of customer focus.
Solid expert knowledge of a specific segment.
Solid & professional communication skills both written and verbal.
Excellent organizational and interpersonal skills.
Computer skills and proficiency with automated sales systems.
Ability to act quickly and accurately and function in a fast-paced & dynamic environment.
Ability to perform multiple tasks under pressure and analyze problems with minimum supervision.
Ability to always maintain confidential information.
Working knowledge of Microsoft Word and Excel.
Working knowledge of Salesforce & SAP preferred.
Ability to develop rapport with customers, vendors & internal cross-functional department.
Other requirements
Excellent command of both oral and written local language and English are required.
Command of both oral and written Chinese/Mandarin language is preferred.
Omya is a worldwide distributor of specialty materials and a leading global producer of essential minerals. Producing a range of natural mineral products from calcium carbonate, dolomite, and perlite, the Omya Group has 160 plants across the world. With three technical centers, in Switzerland, the US, and Singapore, as well as a network of local laboratories providing innovation, R&D and technical resource, the Omya Group delivers value by providing solutions tailored to the needs of our customers and business partners. Founded in Switzerland in 1884 and privately owned, the Group employs 9,000 people in 50 countries.
Offices: P.O. Box, CH-4665, Oftringen, CH · 9987 Carver Road, Suite 300, Cincinnati, OH 45242, US · 8 Jalan Kerinchi, UOA Corporate Tower, Avenue 10, The Vertical, Bangsar South, Kuala Lumpur, Federal Territory of Kuala Lumpur 59200, MY
calcium carbonate and distribution of specialty chemicalsChemicalMiningIndustrialManufacturing
How many Sales jobs are open in Shah Alam, Malaysia right now?
There are currently 105 open sales positions in Shah Alam, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Shah Alam, Malaysia?
Companies currently hiring include MVC Resources, Cooper Lighting Solutions, Thermo King, Carlsberg Group, Hong Leong Bank Berhad, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Shah Alam, Malaysia?
Yes — 5 of the 105 open sales positions offer remote or hybrid work (0 remote, 5 hybrid).
How do I apply for Sales jobs in Shah Alam, Malaysia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.