Klang City, Selangor, Malaysia · On-site
You will lead the team in delivering Customer Service Excellence in the area of order fulfilment for customers as well as value creation to enhance customer’s experience to improve our competitive advantage. What You'll …
Skills: Demand Planning, Customer Service Management, Order Fulfilment, Inventory Modeling, S&OP
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Lead the customer service team to ensure excellence in order fulfilment and enhance the overall customer experience. Manage demand planning, develop forecast models, and support the Sales & Operation planning process to drive business growth.
Requires a degree in Business Administration or a related field with at least 8 years of experience in Demand Planning, Customer Service, or Supply Chain. A minimum of 5 years in a managerial role is required, along with a strong focus on customer satisfaction and team leadership.
You will lead the team in delivering Customer Service Excellence in the area of order fulfilment for customers as well as value creation to enhance customer’s experience to improve our competitive advantage.
Development and management of efficient and effective order management system and process.
Drive Delivery Performance and Leadtime Performance.
Develop and execute robust inventory model.
Reinforce best practices and drive continuous improvement in all aspects of customer demand, order management, and overall customer satisfaction.
Drive innovation in customer service, system, process, and operation.
Provide leadership and continue to develop team’s capability and competency.
Regular customer visits to enhance market and customer understanding to drive innovation customer service solutions.
Work accuracy of Customer Service Team to mitigate customer complaint.
Lead and develop effective forecast models based on industry trends and demand patterns.
Support Robust Sales & Operation planning (monthly and weekly S&OP).
Drive continuous improvement on demand planning.
Monitor and report on important changes in sales forecasts, budgets, and business strategies.
Use demand planning methodology and trend/variance root cause analysis.
Degree in Business Administration or any related discipline.
At least 8 years of experience in Demand Planning/Customer Service/Supply Chain with at least 5 years of experience in a managerial position.
Customer focused and experience in leading a team with diverse knowledge and experience.
At NS BlueScope our success comes from our people. We choose to treat each other with trust and respect. We understand that the range of perspectives that result from having a diverse and inclusive workplace will strengthen NS BlueScope’s capability for continued and sustained business success.
At BlueScope, we create and inspire smart solutions in steel, to strengthen our communities for the future.
NS BlueScope is a 50:50 joint venture enterprise between BlueScope and Nippon Steel Corporation (NSC) of Japan. NS BlueScope Coated Products serves the building construction, manufacturing and home appliance industries with innovative, high quality coated and painted steel products across ASEAN and North America region. For more than five decades, we have carefully nurtured and continued to build on our reputation for unsurpassed quality in premium steel products and pre-engineered solutions for Projects, Retail, Manufacturing and Home Appliances segment. Our extensive R&D investments have resulted in a worldwide reputation for trusted products. Our brands like COLORBOND® steel and ZINCALUME® steel and LYSAGHT® steel building products, as well as our Butler® custom engineered building solutions are prized assets. Today, NS BlueScope is a name synonymous with high quality, innovation and solution design. You will find our steel products in homes, shopping malls, offices and factories, amongst others. Our iconic buildings include Singapore’s The Esplanade, F1 Pit Building, Marina Bay Sands & Skypark, Outram MRT, Sengkang Sports Complex, Malaysia’s Twin Towers, University Malaya Examination Hall, Setia Alam Convention Center, Bangkok’s Suvarnabhumi Airport, and Indonesia’s Grand Indonesia Shopping Town and the new Terminal 3 Soekarno-Hatta Airport. Our metal coating, painting and roll-forming businesses employ over 2,700 people across 29 plants in Indonesia, Thailand, Malaysia, Vietnam, Singapore, and North America.
Offices: 238b Thomson Road, Velocity @ Novena Square, Novena, Central Region 307683, SG
At BlueScope, we create and inspire smart solutions in steel, to strengthen our communities for the future.
NS BlueScope is a 50:50 joint venture enterprise between BlueScope and Nippon Steel Corporation (NSC) of Japan. NS BlueScope Coated Products serves the building construction, manufacturing and home appliance industries with innovative, high quality coated and painted steel products across ASEAN and North America region. For more than five decades, we have carefully nurtured and continued to build on our reputation for unsurpassed quality in premium steel products and pre-engineered solutions for Projects, Retail, Manufacturing and Home Appliances segment. Our extensive R&D investments have resulted in a worldwide reputation for trusted products. Our brands like COLORBOND® steel and ZINCALUME® steel and LYSAGHT® steel building products, as well as our Butler® custom engineered building solutions are prized assets. Today, NS BlueScope is a name synonymous with high quality, innovation and solution design. You will find our steel products in homes, shopping malls, offices and factories, amongst others. Our iconic buildings include Singapore’s The Esplanade, F1 Pit Building, Marina Bay Sands & Skypark, Outram MRT, Sengkang Sports Complex, Malaysia’s Twin Towers, University Malaya Examination Hall, Setia Alam Convention Center, Bangkok’s Suvarnabhumi Airport, and Indonesia’s Grand Indonesia Shopping Town and the new Terminal 3 Soekarno-Hatta Airport. Our metal coating, painting and roll-forming businesses employ over 2,700 people across 29 plants in Indonesia, Thailand, Malaysia, Vietnam, Singapore, and North America.
Offices: 238b Thomson Road, Velocity @ Novena Square, Novena, Central Region 307683, SG
