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Skills: Reservation Management, Customer Service, Opera Property Management System, Upselling, Communication Skills
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Full-time
Exclusive Sector Benefits, Career Growth Opportunities, Recognition Programs
Posted 1d ago
~40 hrs/week
Responsibilities
The Reservation Agent manages guest bookings, handles inquiries via phone and email, and ensures accurate data entry into the property management system. They are also responsible for maximizing revenue through upselling and coordinating with other hotel departments to fulfill guest requests.
Requirements
Candidates should have previous experience in a reservations or customer-facing role and proficiency with the Opera Property Management System. Strong communication, organizational skills, and the ability to remain professional under pressure are essential.
Full job description
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitalityis a work of heart, Join us and become a Heartist®.
Job Description
We are seeking a detail-oriented and customer-focused Reservation Agent to join our dynamic team in Sepang, Malaysia. In this role, you will be the crucial first point of contact for our guests, guiding them through the booking process and ensuring a seamless, memorable reservation experience. You will manage reservations with precision, build strong guest relationships, and collaborate with hotel departments to deliver exceptional service from the initial inquiry through check-in.
Process, modify, and manage guest reservations with accuracy and efficiency
Handle incoming calls and emails professionally, responding promptly to guest inquiries and special requests
Enter and update reservation information in the property management system with meticulous attention to detail
Coordinate with various hotel departments to ensure guest requirements are clearly communicated and fulfilled
Maximize revenue opportunities through strategic upselling of room types and hotel amenities
Maintain organized records of all reservations and guest communications
Resolve booking discrepancies and guest concerns with empathy and decisiveness
Provide guests with comprehensive information about property facilities and services
Support the smooth day-to-day operations of the reservations department
Contribute to maintaining departmental standards and best practices
Qualifications
Previous experience in a reservations role or similar customer-facing position
Proficiency with Opera Property Management System or comparable reservation software
Strong verbal and written communication skills with the ability to engage professionally with diverse guests
Excellent organizational and time management abilities to handle multiple reservations simultaneously
Demonstrated attention to detail and commitment to accuracy in data entry and booking management
Ability to work effectively in a fast-paced, dynamic environment
Proficiency with computer systems and standard office software
Customer service excellence with a genuine commitment to guest satisfaction
Problem-solving mindset with the ability to handle guest requests and concerns with flexibility and empathy
Collaborative approach to working with cross-functional hotel teams
Ability to remain calm and professional under pressure
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
How many Sales jobs are open in Sepang, Malaysia right now?
There are currently 22 open sales positions in Sepang, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Sepang, Malaysia?
Companies currently hiring include Marriott International Hotels, Inc., MVC Resources, Serasa Experian, Accor, CIMB BANK BERHAD, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Sepang, Malaysia?
Yes — 6 of the 22 open sales positions offer remote or hybrid work (0 remote, 6 hybrid).
How do I apply for Sales jobs in Sepang, Malaysia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.