Technical Support Executive - Malaysia Market (m/f/d)
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Technical Support Executive - Malaysia Market (m/f/d)
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Full-time
bachelor degree
Hybrid work model, Personalised onboarding programme, Learning and development opportunities, Attractive and fair compensation system, Strong organisational culture
Posted 8d ago
~40 hrs/week
Responsibilities
The Technical Support Executive will manage product training, pre/post-sales support, and the preparation of technical documentation like quotations and shop drawings. Additionally, the role involves ensuring regulatory compliance with Malaysian authorities and supporting product management activities.
Requirements
Candidates should hold an engineering degree, preferably in electrical engineering, with experience in technical or product management roles. Strong communication skills and the ability to work in diverse, distributed teams are essential, and fresh graduates are encouraged to apply.
Full job description
Hager is a leading supplier of solutions and services for electrical installations in residential, commercial and industrial buildings. Hager brand, with products ranging from energy distribution through cable management and wiring accessories to building automation and security systems, represents the core business of our company. This allows us to combine all the skills necessary for the development of innovative products, systems and services required for building automation.
We are currently looking to recruit Technical Support Executive to be based out of our office in Selangor, Malaysia. This is a key role within Hager Sales and Marketing Team that focuses on the technical support, training, business development and product development of Hager products.
Key Responsibilities
Training & Pre/Post Sales
Responsible to prepare/update training content, arrange and planning, regularly conduct product trainings for external customers including developers, consultants, architect, contractors, institutions (CSR training)
Responsible to develops & administers training programs for employees & customers.
Responsible to creates training content that related to customer needs and requirements.
Responsible to provide Pre & Post sales support including product at site issue via mobile support or physical visit
Quotation/BOM/BQ Preparation/AUTOCAD/Shop Drawing
Responsible in preparation of quotation based on the single line drawing by customers/sales
Responsible to compile all the quotation details. (Project Title, Consultant, Contractor) and monitor the success rate by monthly follow-up with sales team
Responsible in preparation of shop drawing based on single line diagram by customers for confirmed project
Approvals and Certifications
Responsible for representing Hager in matters relating to Malaysian regulatory authorities and certification bodies, including SIRIM QAS International, Suruhanjaya Tenaga (ST), Jabatan Kerja Raya (JKR), Malaysian Communications and Multimedia Commission (MCMC), BOMBA and other relevant authorities.
Responsible for ensuring that all required Malaysian product approvals, licences, and certifications are applied for or renewed before their respective expiry dates.
Responsible to Ensure all test report valid and reach out to Product Manager for any expiry Test Report that needed new test reports
Responsible in Liaising with different parties for test report renewal, arrangement including joint-visit for factory audit (if applicable) until approval issuance
Responsible for ensuring the proper use of Malaysian certification and approval markings on certified products, including SIRIM and Suruhanjaya Tenaga markings, where applicable. The relevant certification mark or label must only be applied to products covered by a valid certification scope and approval status.
RMA (Return Material Authorization) & Quality Assurance
Responsible to check faulty item, update QIM (SAP) to meet lead time 5 working days, monitor warranty email, and faulty product pick-up & return to warehouse
Responsible to provide faulty analysis as per request basis
Responsible to create and update the monthly report for faulty return
Responsible to update, report and attend the Monthly Quality Meeting
Product Management
Support the Regional Manager, to manage Indonesia product offer including offer maintenance, Offer Gap Analysis, Product Lifecycle, offer roadmaps and KPI, propose corrective actions necessary
Support the Regional Manager on SRMX/DDP from stage M0 until M6
Support the Regional Manager on NPI – New Product Intro, Product Launch & Sell-gate, Forecast (PV)
Support the Regional Manager on MCF – for current, and new product
Qualifications, Skills & Experience
Engineering degree or similar/equivalent preferably in electrical engineering with experience in technical, product management
Proven experience and track record, preferably within this electrical industry.
Excellent written and oral presentation skills.
Ability to present and communicate complex technical solutions clearly at all business levels.
Ability to work in diverse cultural and multi lingual environments.
Proactive mindset and able to work efficiently within virtual and distributed teams.
Willingness to travel as and when required.
Fresh Graduates are encourage to apply.
What We Offer
• The possibility to work in a hybrid model. • A personalised onboarding programme designed to ensure smooth and comfortable first days. • Learning and development opportunities through Hi University, Hager Group's award-winning learning platform. • Internal career opportunities — over 30% of our recruitments are filled by internal candidates. • Improvements to your health and well-being — as a family-owned company, we care for our employees by offering:• An attractive and fair compensation system. • A strong organisational culture. • The ability to influence company decisions.
Recruitment Process
After reviewing your CV, a Recruiter will contact you for an initial introductory phone conversation.
You will then be invited to the first interview with your potential manager (N+1) and the Recruiter.
Please send a resume in English
The position you are applying for requires an advanced command of English (minimum B2 level); therefore, the job advertisement has been prepared in this language. By submitting your application, you confirm that you have read the above job description, scope of responsibilities, and requirements, and that you fully understand their content.
Our success relies on collective energy. Apply now and power up your future with us.
Related keywords
Electrical installationsBuilding automationSecurity systemsSIRIM QAS InternationalSuruhanjaya TenagaJKRMCMCBOMBASAPQIMRMANPISRMXDDPMCFTechnical support
Appliances, Electrical, and Electronics Manufacturing
Company size
10,001+ employees
Founded
1955
Headquarters
Blieskastel, Saarland
LinkedIn followers
134,486
Hager is a leading provider of intelligent, high-quality electrotechnical products, systems and solutions for residential, commercial and industrial buildings with a yearly turnover of 3 billion euros. Shaping the electrical world for over 70 years, our 12,800 employees are building better tomorrows, together.
Components and solutions are produced at 23 locations around the globe and are distributed to customers in more than 100 countries. Hager is an international family-owned company headquartered in Germany.
Offices: Zum Gunterstal, Blieskastel, Saarland 66440, DE · 132 Boulevard de l'Europe, Obernai, Grand Est 67210, FR
Energy distributionCable managementMeter board systemsWiring accessoriesBuilding automationSecurity technologyAlarm systemsIndustry solutionsDoor entry phone and door opening systemsElectric mobility
How many Sales jobs are open in Shah Alam, Malaysia right now?
There are currently 106 open sales positions in Shah Alam, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Shah Alam, Malaysia?
Companies currently hiring include MVC Resources, Cooper Lighting Solutions, Thermo King, Carlsberg Group, Hong Leong Bank Berhad, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Shah Alam, Malaysia?
Yes — 5 of the 106 open sales positions offer remote or hybrid work (0 remote, 5 hybrid).
How do I apply for Sales jobs in Shah Alam, Malaysia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.