Call Center Member Service Representative - Hybrid
Richardson, Texas, United States · Hybrid
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$19/hr–$23/hr
Full-time
high school
Posted 11h ago
~40 hrs/week
Responsibilities
The Member Service Representative acts as a liaison between members and the credit union, providing information on products and services via phone. They are responsible for performing account maintenance, resolving member complaints, and actively cross-selling products based on identified needs.
Requirements
Candidates must have a high school diploma or equivalent and at least one year of experience in both a call center and a financial institution. Additionally, a minimum of six months of experience in a goal-oriented sales environment is required.
Full job description
Description
Texans Credit Union has a great opportunity for a Member Service Representative to join our Member Connect (Call Center) team! This is an ideal position for candidates who thrive on providing exceptional customer service by phone!
This role offers hybrid remote work after the initial 5 to 6 week training period. This position is required to work-onsite at least twice a week after training period.
Position Purpose and Objectives:
Serve as a liaison between the member and the credit union. Provide information on the full range of credit union products and services as well as account information by phone. Perform account service and maintenance transactions of all types for members. Additional services may include cross-training on more complex account types.
Major Duties and Essential Functions:
Embraces the core values of Texans CU including excellence, people, integrity, and collaboration.
Treat all members and callers of the credit union in a professional manner and in line with our EPIC values. Represent the credit union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of all transactions.
Provide telephone service for general and specific service-related information concerning credit union products or policies.
Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance.
Provide exceptional service for service requests of every kind, including but not limited to: IRA transactions, electronic channel access, account modifications, members reporting fraud, address changes and check orders, account reconciliations, debit card reissues.
Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members.
Promote credit union products and services based on member needs that are obtained from member conversations and/or review of member’s account. Actively cross-sell products and services based on members’ true needs.
Maintain up-to-date and accurate information on credit union products, services, systems, policies/procedures and compliance regulations.
Research accounts for deposit, withdrawal, and loan-payment discrepancies and assist members with service needs.
Crosstrain on more complex account servicing, including electronic servicing and basic lending functions.
All other duties as assigned.
Grade 6
Requirements
Education:
High-school diploma or equivalent
Experience:
Minimum 1 year in a Call Center environment and 1 year experience at a Financial Institution.
Minimum 6 months in a goal oriented sales environment
NOTE: Candidates considered for employment must successfully complete a credit check, background check and drug screen.
Prouder, bigger, bolder and 70 years in the making! We are Texans helping Texans. Federally insured by the NCUA.
Industry
Banking
Company size
201-500 employees
Founded
1953
Headquarters
Richardson, Texas
LinkedIn followers
5,448
Welcome to Texans Credit Union! As Texans, we are proud, strong, and determined. We walk with a swagger, unafraid to show our true character, and we believe a financial institution bold enough to call itself “Texans” should do the same.
It's been 70 years in the making. Working together to reach our goals, pulling each other up by the bootstraps, and celebrating our accomplishments. It's made us who we are, and we are a determined bunch.
Our corporate culture is at the heart of our success. We value our team and inject humanity into everything we do. We work hard and have fun together, creating a collaborative environment that allows us to serve our members with compassion and empathy.
Whether you're looking to buy a new home, start a business or save for retirement, we're here to help you achieve your goals. Join us and experience the credit union difference – where you're more than just a number, you're a valued member of our community.
Federally insured by the NCUA.
Offices: 777 E Campbell Rd, Richardson, Texas 75081, US · 406 W McDermott Dr, Allen, Texas 75013, US · 3601 N Josey Ln, Carrollton, Texas 75007, US · 5925 Forest Ln, Dallas, Texas 75230, US · 2241 Irving Blvd, Dallas, Texas 75207, US
How many Sales jobs are open in Richardson, TX right now?
There are currently 178 open sales positions in Richardson, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Richardson, TX?
Companies currently hiring include Lennox, RealPage, Inc., Public Storage, Lowe's Companies, Inc., Universal Energy Solutions, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Richardson, TX?
Yes — 43 of the 178 open sales positions offer remote or hybrid work (19 remote, 24 hybrid).
How do I apply for Sales jobs in Richardson, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.