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Skills: Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Service, Data Analytics
Analyst - Process Analytics - FCRM Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at …
Skills: Ab Initio, Agile Methodology, Alteryx, Data Integration, Data Modeling
Analyst - Process Analytics - FCRM Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at …
Skills: Ab Initio, Agile Methodology, Alteryx, Data Integration, Data Modeling
Sr. Associate - Customer Care - Non - Voice Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and …
Skills: Account Maintenance, Banking Capital Markets, Claims Resolution, Customer Care, Customer Experience (CX)
Business Development Executive Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the …
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Associate - Customer Care - Voice Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at t…
Skills: Account Maintenance, Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Service
Customer Success Splunk Platform Area TAM (Service Providers)
Richardson, Texas, United States · Remote OK
$162k–$281k/yr
Senior$3M raised
The application window is expected to close on: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. This is a remote position and can be performed anywhere…
The application window is expected to close on: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. This is a remote position and can be performed anywhere…
At Simplus, culture comes first. Guided by our values of stewardship, critical thinking, and an underdog spirit, we place ideas in front of titles, value diversity, and continually strive to serve our customers and each …
Skills: Salesforce Data Cloud, Data Modeling, ETL Processes, SQL, Salesforce Sales Cloud
Fresh Food Concepts, LLC
Franchise Sales Associate (Kachin speaking due to the nature of business)
Richardson, Texas, United States · On-site
Mid level
Description Job Overview The Franchise Sales Associate at GBC Food Services, LLC plays a pivotal role in expanding our brand through the sale of franchise opportunities. This position is responsible for identifying, cult…
Skills: Franchise Sales, Lead Generation, Cold Calling, Negotiation, Relationship Building
As a Sr. Program Manager here at Honeywell, you will play a crucial role in leading and overseeing the successful execution of customer programs. You will be responsible for managing and delivering complex customer progr…
Skills: Program Management, Leadership, Strategic Thinking, Problem Solving, Stakeholder Management
Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There&rsquo…
Skills: Attention To Detail, Client Communication, Organization, Time Management, Learning Agility
Position Summary The Corporate Controller owns BAL’s financial controls environment, audit governance, and lender/covenant reporting posture. This is a controls, compliance, and governance-ownership role — it…
Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States. This is a fantastic opportunity to join an established…
Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States. This is a fantastic opportunity to join an established…
Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States. This is a fantastic opportunity to join an established…
Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States. This is a fantastic opportunity to join an established…
Skills: Microservices Architecture, Domain-Driven Design, Kubernetes, Container Orchestration, Service Mesh
Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States. This is a fantastic opportunity to join an established…
Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States. This is a fantastic opportunity to join an established…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$31k–$39k/yr
Full-time
bachelor degree, professional certificate
Posted 14h ago
Apply by Aug 26
~40 hrs/week
Remote in Richardson, Texas, United States
Responsibilities
Monitor and support activities to ensure adherence to service level agreements and optimize agent schedules in real-time. Conduct root cause analysis for SLA deviations and support process improvement initiatives using Lean and Six Sigma.
Requirements
Requires a bachelor's degree in Business, Communication, Hospitality, IT, or Marketing, and upper-intermediate English proficiency. Preferred certifications include COPC or Professional Customer Service certifications.
Full job description
Sr. Associate - Customer Care - Voice
Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Responsibilities:
Monitor and support activities to ensure adherence to service level agreements (SLAs).
Track real-time agent schedule alignment and optimize breaks proactively.
Conduct root cause analysis for SLA deviations and support development of corrective action plans.
Manage daily exception requests and update agent schedules accordingly.
Coordinate entitlement planning and scheduling to ensure workforce efficiency.
Generate and analyze efficiency reports to identify trends and improvement areas.
Participate in centralized or site-level management meetings as required.
Support process improvement initiatives including Lean and Six Sigma projects.
Execute other tasks as assigned to support business operations.
Engage with operations teams to discuss performance, scheduling, and workforce planning.
Navigate multiple systems and tools to manage real-time floor operations effectively.
Qualifications
Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing
Certifications
Customer Experience Certification (COPC) - COPC Inc.COPC Inc., Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources
Required Skills
Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Service, Data Analytics, Fraud Detection, Fraud Disputes, Sales, Technical Support
Language
English
Language Proficiency -
Upper Intermediate - B2
Additional Job Location -
Job Type
Regular
Master Skill List -
Customer Care - Voice
Remote Type -
Remote
Work Shift -
Any (United States of America)
The approximate annual base compensation range for this position is:
31,200 to 39,000 USD
“Los Angeles California-based candidates are not eligible for this role”
The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.
Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Related keywords
AI GigafactoryAgentic AISLARoot Cause AnalysisLeanSix SigmaCOPCBanking Capital MarketsCustomer ExperienceFraud DetectionData AnalyticsWorkforce ManagementTechnical SupportProcess Intelligence
Genpact is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at www.genpact.com and on the following social handles:
X: https://twitter.com/genpact
Facebook: https://www.facebook.com/ProudToBeGenpact/
Instagram: https://www.instagram.com/genpact_global/
YouTube: https://www.youtube.com/@GenpactGlobal
** Beware of fake offers**
Genpact never requires applicants to pay to be part of our hiring process.
If you receive an email asking you to purchase a starter kit, equipment, or training, or to pay to apply for a role, you can assume that the message is a scam. For more information on careers at Genpact, please visit us at https://www.genpact.com/careers
Offices: 1155, Avenue of the Americas, 4th Floor,, New York, NY 10036, US · 251 Avenida Lerdo Norte, Cd. Juarez, Chihuahua CP32000, MX · GE Building No. 5, Software Park Road, Dalian Software Park, Dalian, Liaoning 116023, CN · Genpact Towers, DLF-Phase 5, Sector 53, Gurgaon, Haryana 122002, IN · 99 Surya Park, Electronics City, Bangalore, KAR 560100, IN
How much do Consulting jobs in Richardson, TX pay?
Based on 219 listings with disclosed salaries, most consulting jobs in Richardson, TX pay between $100k–$150k per year. Individual offers vary with seniority, company size, and specialization.
How many Consulting jobs are open in Richardson, TX right now?
There are currently 259 open consulting positions in Richardson, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Consulting roles in Richardson, TX?
Companies currently hiring include Bright Vision Technologies, Genpact, RealPage, Inc., BAL, Prodapt, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Consulting jobs in Richardson, TX?
Yes — 199 of the 259 open consulting positions offer remote or hybrid work (182 remote, 17 hybrid).
How do I apply for Consulting jobs in Richardson, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.