MANILA International CSR | Voice | Retail - Luxury Goods
Pasig, Metro Manila, Philippines · On-site
Entry level
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Full-time
high school
Posted 58d ago
~40 hrs/week
Responsibilities
The representative handles inbound and outbound client calls to provide assistance, troubleshoot problems, and resolve complaints. They are also responsible for recording interactions in CRM software and recommending additional products or services to customers.
Requirements
Candidates must be at least a Senior High School graduate with good English communication and basic computer skills. No prior call center experience is required, but a positive attitude and willingness to work a shifting schedule are necessary.
Full job description
About the Call Center Representative Position
We’re seeking a personable, customer service-oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.
In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.
Call Center Representative Responsibilities
Handle inbound and outbound client calls in a timely manner
Follow company’s call center scripts
Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
Work with the client to verify or clarify information
Diffuse angry or upset clients as needed
Build relationships with customers based on trust and reliability
Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
Make sales or recommend additional services and products to customers
Attend all necessary training as needed
Call Center Representative Requirements
At least Senior High School Graduate (SHS).
Good communication skills in English.
Basic computer navigation and typing skills.
Willing to learn and receive training.
Positive attitude and strong customer service orientation.
Ability to follow instructions and company procedures.
Comfortable working in a fast-paced environment.
Willing to work onsite and/or on a shifting schedule, if required.
Ability to handle customer inquiries professionally and courteously.
No prior call center experience required; fresh graduates and career starters are welcome to apply.
Related keywords
Call CenterCustomer Service RepresentativeRetailLuxury GoodsCRMVoice AccountInbound CallsOutbound CallsTroubleshootingClient Relations
Empowering Your Brand With Exceptional Service and Elevated CX
Industry
Outsourcing and Offshoring Consulting
Company size
5,001-10,000 employees
Founded
1998
Headquarters
Waco, TX
LinkedIn followers
26,132
Support Services Group (SSG) helps businesses accelerate growth and earn customers for life through high-touch, outsourced engagement center services. Our leading omnichannel solutions drive success for businesses across the globe. Our teams specialize in back-office support, CX, tech support, business intelligence, revenue generation, collections, and performance management — always with a focus on first-call resolution and customer satisfaction.
We’ve done this for over 25 years. We know what works across industries: retail, travel, healthcare, financial services, media, electronics, crisis support, quick service restaurants, and beyond.
We’re “On It”
We embody an “On It” culture — we prioritize clients, keep promises, and thrive on continuous improvement.
Uncommon Value
As seamless extensions of our partner brands, we know customer lifetime value drives success. And we speed to proficiency, meeting critical operational KPIs within 90 days.
People
We recruit, train, and retain a highly skilled and engaged workforce of 10,000 diverse agents. We’re hardliners for quality. We know the value of empathy.
Technology
Some brands want to leverage AI early and often. Some want human interactions at every step. Our expertise helps brands take advantage of AI without losing touch with customers. And our highly redundant IT infrastructure gives peace of mind to brands around the globe.
Tailored Solutions
We collaborate closely with our clients to design and implement programs that raise the bar on customer experience and help them gain a competitive advantage.
Partnering with SSG means better CSAT scores, increased loyalty, and higher profitability through repeat business and positive referrals. Our Do/Say ratio is at or near 100%. We keep our word — we call out the risk and offer winning solutions. Get to know us. If you work with us and let us earn your trust, you’ll see your consumer relationships and market position grow — one interaction at a time.
Offices: 300 South 13th Street, Waco, TX 76701, US · 116 King St Suite, 9A, North Sydney, Nova Scotia B2A 3R7, CA · 101 W. Louis Henna, Suite 2000 Austin, Texas 78728, Austin, Texas 78728, US · Av. 27 de febrero, Santiago de los caballeros, Santiago, Dominican Republic 510000, DO · 107 L. P. Leviste, Makati, National Capital Region 1209, PH
Call Center Technical SupportI/T Infrastructure ServicesTechnology Support ServicesSupport & Repair ServicesTechnology Legacy / End-of-Life Support ServicesSocial Media SupportManaged Support ServicesDispatch ManagementRetail/ etail Customer SupportOmni-Channel BPO
How many Sales jobs are open in Pasig, Philippines right now?
There are currently 86 open sales positions in Pasig, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Pasig, Philippines?
Companies currently hiring include Acquire Intelligence, Full Potential Solutions, Grab, Metrobank, Support Services Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Pasig, Philippines?
Yes — 34 of the 86 open sales positions offer remote or hybrid work (7 remote, 27 hybrid).
How do I apply for Sales jobs in Pasig, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.