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811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound
Noida, Uttar Pradesh, India · On-site
Entry level
As an 811 CEC Officer – Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving qu…
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Full-time
bachelor degree
Posted 34d ago
Apply by Oct 6
~40 hrs/week
Responsibilities
Act as the first point of contact for Kotak 811 customers to resolve queries and provide product information. Focus on facilitating sales conversions and recommending suitable banking solutions to meet customer needs.
Requirements
Candidates must possess excellent communication skills and a customer-first mindset. A bachelor's degree is required to work in this fast-paced, target-driven environment.
Full job description
As an 811 CEC Officer – Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing customers, understand their needs, and recommend suitable banking solutions. This role demands excellent communication skills, a customer-first mindset, and the ability to work in a fast-paced, target-driven environment. You will also be responsible for maintaining accurate records of customer interactions and contributing to the overall performance of the contact centre.
Related keywords
Digital BankingContact CentreInbound SalesCustomer ExperienceBanking SolutionsKotak 811Customer SupportTarget-Driven
One of India's leading banks offering a wide range of financial services that encompass every sphere of life.
Industry
Banking
Company size
10,001+ employees
Founded
1985
Headquarters
Mumbai, Maharashtra
LinkedIn followers
1,635,007
About Kotak Mahindra Group:
Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.
The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012.
The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html
Note: Our new toll-free number is 18004100.
SEBI registration details - https://www.kotak.bank.in/content/dam/Kotak/others/sebi-registration-details.pdf
Offices: 36-38A, Nariman Bhavan, 227 Nariman Point, Mumbai, Maharashtra 400021, IN · 8th Floor, Portsoken House, 155-157,, London, EC3N 1LS, GB · 50, Main Street,, Ste. 890, White Plains,, NY, NY 10606, US · Representative Office, Al Otaiba Building,, 907, Hamdan Street, Behind KFC,, Abu Dhabi, AE
How many Sales jobs are open in Noida, India right now?
There are currently 383 open sales positions in Noida, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Noida, India?
Companies currently hiring include Kotak Mahindra Bank, EbizON, Paytm, Tata Capital, IDFC FIRST Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Noida, India?
Yes — 33 of the 383 open sales positions offer remote or hybrid work (8 remote, 25 hybrid).
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