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Full-time
bachelor degree, high school
Competitive benefits program
Posted 2d ago
Apply by Sep 9
~40 hrs/week
Responsibilities
The Operations Services Supervisor is responsible for the operational management of a bank branch and the leadership of service line associates. This role involves processing transactions, identifying sales opportunities, and ensuring team accountability and operational soundness.
Requirements
Candidates must have either a Bachelor's degree with 1 year of experience or a High School Diploma/GED with 5 years of experience in financial services or operations. Preferred qualifications include 5+ years of cash-handling experience and prior leadership experience with two or more associates.
Full job description
Overview
At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.
As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This position processes teller transactions and other customer service requests, and facilitates customer awareness and education of bank capabilities, tools and resources. It is responsible for identifying and referring sales opportunities to the appropriate bank partner.
A successful candidate will demonstrate:
Management Skills: Capable of managing and developing members on a team to ensure operational soundness
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions. Capable of building rapport with different personalities to drive positive results.
Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
Sales Skills: This position supports the sales efforts of a branch team. Must show an ability to support the team with client servicing calls, identifying client needs, and referring the client to the appropriate branch team members or specialist
Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences. Strives to build strong working relationships with those on their team as well as cross-functional relationships
Responsibilities & Qualifications
Duties & Responsibilities:
Team Management - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team
Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.
Qualifications:
Minimum Required Education and Experience:
Bachelor's Degree and 1 years' experience OR
High School Diploma or GED/Equivalent and 5 years' experience in Financial services, customer service, bank operations, or branch operations management
Additional Skills and Experiences:
👉 Ideal candidate would preferbally have 5+ years of recent cash-handling experience ($USD)
👉 1+ years of experience in Retail Bank Management and Operations
Financial literacy
Knowledge of retail banking products and services
Ability to meet and exceed sales metrics
Prior leadership of 2 or more associates
Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. #LI-KL1
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 500 branches and offices in 30 states; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; and a nationwide direct bank. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.
Visit firstcitizens.com or call toll-free 1.888.FC DIRECT (1.888.323.4732). First Citizens Bank. Forever First®. Member FDIC. Equal Housing Lender.
Social Media Terms of Use: https://www.firstcitizens.com/socialterms
Offices: 4300 Six Forks Road, Raleigh, North Carolina 27609, US
How many Sales jobs are open in Nashville, TN right now?
There are currently 2,003 open sales positions in Nashville, TN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Nashville, TN?
Companies currently hiring include Symmetry Financial Group, Regions Bank, Sun Tan City, The Buckle, Inc., Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Nashville, TN?
Yes — 493 of the 2003 open sales positions offer remote or hybrid work (299 remote, 194 hybrid).
How do I apply for Sales jobs in Nashville, TN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.