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Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behi…
Skills: Customer Service, Merchandising, Communication, Time Management, Teamwork
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$14/hr–$15/hr
Part-time
Posted 30d ago
~40 hrs/week
Responsibilities
The Teammate provides an engaging customer experience and supports store success through sales and service. They are also responsible for merchandising tasks, maintaining store organization, and following operational guidelines.
Requirements
Candidates must be at least 16 years old and capable of standing for long periods and lifting up to 50 pounds. Previous customer-facing experience is preferred along with a passion for sports.
Full job description
Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.
Job Description
The Teammate supports the success of the store by delivering a welcoming and engaging experience for guests while completing daily tasks with care and consistency. This role contributes to sales, merchandising, and operations through strong teamwork, attention to detail, and a willingness to take initiative. The Teammate helps create a positive store environment and represents the Rally House brand with energy and professionalism.
Competencies
Social: Brings energy and enthusiasm to interactions with customers and teammates. Initiates conversations, builds connections, and helps create a fun, welcoming environment.
Customer Centric: Puts the customer first in every interaction. Listens to understand needs, offers helpful recommendations, and takes ownership of creating a great experience.
Action Oriented: Takes initiative and gets things done. Sees what needs to be done and acts without waiting to be asked. Maintains urgency and follows through on commitments.
Responsibilities
People
Demonstrate Rally House values through positive teamwork and engagement with peers
Seek feedback and apply coaching to improve performance
Actively participate in training and skill drills to build service capability
Contribute to a welcoming, energetic, party atmosphere
Operations
Complete assigned tasks accurately and on time
Follow playbooks, loss prevention and safety guidelines consistently
Report operational issues, shortages, or concerns to leadership
Build working knowledge of store systems and daily processes
Merchandising
Execute merchandising tasks as directed (folding, hanging, replenishment, recovery)
Support floor moves and transitions under leadership guidance
Maintain clean, organized fixtures and back-of-house areas
Protect brand standards through attention to detail
Service
Deliver a welcoming, energetic customer experience using the Party model
Engage customers, identify needs, and recommend products
Resolve basic customer issues and escalate when needed
Represent Rally House with enthusiasm and professionalism
Results
Contribute to daily sales goals through service behaviors
Support promotions, launches, and event execution
Take ownership of personal performance metrics (conversion, UPT, AT)
Skills and Knowledge
Ability to work effectively in a fast-paced, team-oriented environment, Clear and effective communication skills, Enthusiastic attitude with a passion for sports and retail, Time management skills with the ability to prioritize tasks
Qualifications
Must be at least 16 years of age
Previous customer-facing experience preferred
Physical Requirements
Must be able to stand and walk for extended periods of time
Rally House is a specialty boutique that offers a large selection of apparel, gifts and home décor representing local NCAA, NFL, MLB, NBA, NHL and MLS teams. We also carry local novelties and regional-inspired apparel, gifts and food. With locations in the Midwest, South and Northeast, and round-the-clock shopping at rallyhouse.com, we bring stylish sports apparel and unique team gifts to cities where fans live, work and cheer.
Our stores offer a friendly environment and comfortable shopping experience, with associates dedicated to helping customers find the perfect new item to represent their favorite team. Rally House is committed to truly connecting with customers in a unique way: offer exceptional service from the moment they step into one of our stores and provide one-of-a-kind merchandise.
Every store is unique to the city in which it is located, with a selection of merchandise customized to the specific professional and college teams in that area. We want to make it easy for fans to show their unique team spirit wherever they live and shop.
With our connection to local sports teams, Rally House also offers exclusive autograph sessions with local sports stars, ticket giveaways and events with local celebrities. We’re proud to give fans the opportunity to rub elbows with their favorite players and get up close and personal at the stadium.
To apply, visit careers.rallyhouse.com
Follow our growth and learn more about our career opportunities by joining our talent community: Follow our growth and learn more about our career opportunities by joining our talent community: https://careers.rallyhouse.com/us/en/jointalentcommunity
Offices: 9750 Quivira Rd, Lenexa, Kansas 66215, US · 13710 Dallas Parkway, Dallas, Texas 75240, US · 1120 S Brentwood Blvd, Richmond Heights, MO 63117, US · 3053 N Rock Rd, Wichita, Kansas 67226, US · 6858 Johnson Dr, Mission, Kansas 66202, US
gifts and collegiateE-CommerceFashionRetailApparel
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