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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$30k–$33k/yr
Full-time
Maternity policy, Adoption policy, Paternity policy, Headspace app access, Peppy digital health app, Employee Assistance Programme
Posted 9d ago
~40 hrs/week
Responsibilities
Manage inbound and outbound telephone calls to promote mortgage products while actively managing application pipelines. Provide technical support to intermediaries and ensure individual and team KPIs are met through effective relationship management.
Requirements
Requires a minimum of two years of experience in the mortgage or financial services industry with a background in telesales. Candidates must possess strong communication skills, proficiency in CRM systems, and the ability to work effectively both independently and within a team.
Full job description
Company Description
Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.
We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.
The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.
Work with us because you:
Want to be part of a bank built for the dynamics of the modern world
Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
Enjoy finding new and better ways to solve complexity and make things happen
Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
Care about society and the environment and want to be part of a business that cares too
Want to continue to grow professionally and be the best version of yourself
Job Description
Reporting to the Hub Team Leader - Retail Mortgages, you will manage inbound telephone calls, along with outbound telephone calls when required, promoting the services, products and criteria of our mortgages brands.
Key Role Responsibilities
Actively manage application pipeline through contact with the broker and internal departments.
Provide technical support on portal and registration issues to intermediaries.
Achievement of individual and team targets and KPI’s to increase business volumes.
Input and maintain accurate and current CRM data.
Liaise with relevant departments of the business for pre- and post-sale queries.
Identify the intermediary’s business and case requirements by fact finding their needs and tailoring responses to match the requirements.
Support the Field BDMs.
Providing support to introducers ensuring they understand the product range and credit policy of our mortgage brands via inbound and, when required, outbound calls and email.
Provide technical support to intermediaries on portal and registration issues.
Achievement of individual and team targets and KPI’s to increase business volumes.
Input and maintain accurate and current CRM data.
Liaise with relevant areas of the business for pre-sale and post-sale queries.
Challenge and evidence aspects of specific cases where we can demonstrate a case fits the credit policy and product range of either retail mortgage brands.
Take ownership for complying with the Training and Competence scheme, personal development and regulatory training requirements.
Project work as and when required.
Highlight new leads to the relevant regional Business Development Managers or Key Account Managers
Qualifications
Skills & Experience
A minimum of two years’ experience in the Mortgage or Financial Services Industry
Previous experience in an outbound & inbound telesales environment
Previous experience as a telemarketer or similar sales/customer service telephone role
Strong communication skills both verbal and written
A background of successful relationship building or client management
Excellent call handling, listening and influencing skills
The confidence to pursue leads and overcome objections
PC literate with a good knowledge of Outlook, Word, Excel and CRM systems
Proactive team player - ability to work on own initiative; solo and as part of a team
Self-motivated and enthusiastic with the drive to succeed and deliver results
Ability to multitask to ensure SLA’s are met
Additional Information
Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
Free access to Headspace, a mindfulness & meditation digital health app
Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
Cycle to work scheme
Discounts on gym membership
Contributory pension scheme & death in service
Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
Minimum of 27 days holiday per year
Option to buy or sell holiday days through our flexi-holiday scheme
Discounts on gym membership nationwide
Access to discounts on a range of high street and online brands
Community support and charitable giving
Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Shawbrook is an award-winning specialist bank, providing finance to meet the specific needs of customers across the SME, real estate and consumer sectors.
Our innovative and specialist lending products range from complex structured credit facilities for growth-focused businesses, mortgages for professional landlords and property investors, as well as simple loans for individuals delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to over 300,000 smart savers.
The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent.
How many Sales jobs are open in Glasgow, United Kingdom right now?
There are currently 199 open sales positions in Glasgow, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Glasgow, United Kingdom?
Companies currently hiring include The Estée Lauder Companies Inc., NEXT PLC, Lookers Motor Group Limited, Sweet Carolina's Travel, MANGO, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Glasgow, United Kingdom?
Yes — 51 of the 199 open sales positions offer remote or hybrid work (18 remote, 33 hybrid).
How do I apply for Sales jobs in Glasgow, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.