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Part-time
Competitive Pay Program, Monthly And Annual Team Bonuses, Employee Discounts, Special Purchase Opportunities, Career Coaching, Internal Growth And Promotion Opportunities
Posted 37d ago
~40 hrs/week
Responsibilities
The Operations Associate manages client transactions, cash handling, and service desk activities to ensure exceptional customer service. Additionally, they support OMNI services, order fulfillment, and general store and merchandise maintenance.
Requirements
Candidates need at least 2 years of retail experience, preferably in a luxury environment, with a strong focus on customer-facing roles. Experience in shipping, receiving, and inventory management is required along with strong communication and multi-tasking abilities.
Full job description
Your Style, Your Career
Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.
Your Style, Your Career
Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.
We are looking for an Operations Associate to join our Store team. In this role you’ll be responsible for:
Customer Service
Accurately control and process client transactions through the POS system with efficiency
Collect new client contact information and update/maintain existing client information and files
Support all service desk activities and ensure the desk is clean, organized and well stocked
Provide basic client resolution services, addressing concerns and inquiries in a timely manner and when appropriate, escalating issues
Manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits)
Identify, report and troubleshoot common errors/discrepancies
OMNI services & Order Fulfillment
Support with picking E-Commerce and IST orders, achieving targeted unit per hour pick rates
Assist with BOPIS operations activities
Support logistics function with on-the-floor activities (markdowns, re-ticketing, re-tagging, etc.)
Store & Merchandise Maintenance
Maintain the store in a neat and organized manner, ensuring all merchandise reflects standards
Monitor return items and re-stock, support with maintenance of overall stock levels.
Assist visual team with seasonal merchandise changes, displays, and setting up of special events, as required
Assist with season inventory preparations and counts
Flex Support & Teamwork
When required, support clients on the sales floor by assisting with basic inquiries
Support with daily tasks and ad-hoc projects
Adhere to all Harry Rosen philosophies, processes and standards
Deliver consistent and exceptional service through standards
Provide cross-functional team support
Demonstrate Core Values
Successful candidates will require:
A minimum of 2 years of retail experience preferably in a luxury environment, in a customer-facing role.
Experience with shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment
Experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
A strong service orientation – a demonstrated desire to wow our customers!
Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
The ability to work effectively as part of a team
Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
Strong communication skills
What are the perks of the job?
Competitive pay program
Opportunities to additionally earn monthly and annual Team bonuses
Best in industry discounts and special purchase opportunities
A modern, digitally advanced workplace
A coach committed to supporting the achievement of your personal career goals
A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
An employer that values internal growth and promotion and is committed to succession planning for your future
We thank you for your interest in this opportunity.
Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [email protected] with details.
A proudly Canadian retailer of luxury menswear since 1954.
Industry
Retail
Company size
501-1,000 employees
Founded
1954
Headquarters
Toronto, ON
LinkedIn followers
20,645
For a life 𝘸𝘦𝘭𝘭 𝘥𝘳𝘦𝘴𝘴𝘦𝘥.
As the leading luxury menswear retailer in Canada, you can count on Harry Rosen to keep you looking and feeling sharp. In business for over 65 years, we are proud to be recognized as one of the 100 Best Managed Companies in Canada.
Our team is driven to inspire and grow, readily embracing change and technology. With a flexible growth model, we are dedicated to supporting our clients’ needs—whether it be in store, online, or through various curation services.
Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. We focus on building long-term relationships with our staff, our customers, and our partners. The reason why our associates choose to build long-term careers with our company? Simply put, because we care. It's in our DNA to recognize, promote, and reward exceptional work ethic and talent.
Please visit our career site to learn more.
Offices: 77 Bloor St W, #1600, Toronto, ON M5S1M2, CA
How many Sales jobs are open in Edmonton, Canada right now?
There are currently 820 open sales positions in Edmonton, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Edmonton, Canada?
Companies currently hiring include SNDL Inc., Shoppers Drug Mart, Global Elite Consultants, SEPHORA, BMO, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Edmonton, Canada?
Yes — 149 of the 820 open sales positions offer remote or hybrid work (77 remote, 72 hybrid).
How do I apply for Sales jobs in Edmonton, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.