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Full-time
Posted 32d ago
~40 hrs/week
Responsibilities
The Guest Relations Manager is responsible for creating memorable experiences for VIPs and regulars while maintaining a high-profile presence on the restaurant floor. They will drive business growth through strategic networking with concierges and corporate partners to increase revenue and loyalty.
Requirements
Candidates need 3-5 years of experience in luxury hospitality, VIP services, or restaurant management. Proficiency with CRM platforms like SevenRooms and a polished, charismatic demeanor are essential for engaging high-profile clientele.
Full job description
At Flamingo Room by tashas, every guest should feel like the most important person in the room.
Known for its glamorous interiors, refined dining and exceptional service, Flamingo Room is one of Dubai's most iconic hospitality destinations. We are looking for a Guest Relations Manager who embodies confidence, warmth and effortless sophistication, while playing a key role in growing our loyal guest community and commercial success.
This is much more than a guest relations position.
We're looking for someone who is passionate about people, naturally connected within Dubai's luxury hospitality scene, and understands how memorable experiences translate into lasting relationships and business growth. You'll be a visible presence on the restaurant floor, welcoming guests, anticipating their needs, building meaningful connections and ensuring every visit feels personal and unforgettable.
Beyond delivering exceptional hospitality, you'll actively drive new business through networking, concierge partnerships, corporate relationships and guest engagement, helping to grow revenue while strengthening Flamingo Room's reputation as one of the city's most sought-after dining destinations.
What you'll be doing
Creating memorable guest experiences through a warm, confident and highly visible presence during service.
Building genuine relationships with our regular guests, VIP clientele and international visitors.
Driving new business through hotel concierge partnerships, private concierge relationships, corporate networking and personal connections.
Growing repeat visits, private dining enquiries and group bookings.
Managing guest feedback with empathy, professionalism and attention to detail, ensuring every recovery strengthens guest loyalty.
Using SevenRooms CRM to build detailed guest profiles and deliver thoughtful, personalised experiences.
Working closely with Operations, Reservations and Marketing to continuously elevate the guest journey and commercial performance.
We're looking for someone who
Has 3–5 years' experience in luxury hospitality, guest relations, VIP services, reservations or restaurant management.
Is naturally charismatic, polished and passionate about delivering world-class hospitality.
Has strong commercial awareness and enjoys building relationships that generate business.
Is confident engaging with high-profile guests, hotel concierges, corporate clients and luxury lifestyle partners.
Has exceptional communication skills, emotional intelligence and impeccable attention to detail.
Thrives in a fast-paced, high-end hospitality environment.
Has experience using SevenRooms or a similar CRM platform (advantageous).
Why Flamingo Room by tashas?
At Tashas Group, we believe true luxury is found in thoughtful details, genuine connections and making every guest feel extraordinary. At Flamingo Room, you'll be part of a team that delivers inspired hospitality through beautiful food, elegant surroundings and engaging service—creating moments that guests remember long after they leave.
If you're passionate about luxury hospitality, love connecting with people and are excited by the opportunity to help grow one of Dubai's most celebrated restaurants, we'd love to hear from you.
We are a hospitality group with multiple brands and concepts under one umbrella.
Industry
Restaurants
Company size
1,001-5,000 employees
Founded
2005
Headquarters
London
LinkedIn followers
46,862
Tashas Group is a hospitality company. Originally from South Africa, the group encompasses a number of restaurant and luxury retail concepts including tashas, Flamingo Room by tashas, Avli by tashas, Galaxy Bar, Le Parc by tashas and Bungalo34 - with more in development. Each of these brands is guided by three core principles: Beautiful food. Stunning environments. Engaging service.
The group has a very hands-on and collaborative approach which benefits our partners with the experience, knowledge and systems that the team has developed over the past 20 years.
Offices: 3 Prospect Way, London, SW11 8BH, GB · Al Melaheyah Plaza Offices, Al Mina Road, Dubai, Office 204, Dubai, UAE, AE · 25 Christopherson St, Hyde Park, Johannesburg, Gauteng 2196, ZA
How many Sales jobs are open in Dubai, United Arab Emirates right now?
There are currently 1,173 open sales positions in Dubai, United Arab Emirates listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Dubai, United Arab Emirates?
Companies currently hiring include Chalhoub Group, Al-Futtaim, Accor, Buccellati, Marriott International Hotels, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Dubai, United Arab Emirates?
Yes — 265 of the 1173 open sales positions offer remote or hybrid work (63 remote, 202 hybrid).
How do I apply for Sales jobs in Dubai, United Arab Emirates?
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