Unternehmensbeschreibung Brainlab wurde vor mehr als 35 Jahren in München gegründet und digitalisiert medizinische Abläufe von der Diagnose bis zur Therapie, um Ärzt:innen und Patient:innen bessere Behandlungsmöglichkeit…
Skills: IT Support, Windows 11, Microsoft 365, macOS, iOS
(Senior) Business Application Engineer – Polarion ALM
Munich, Bavaria, Germany · Hybrid
Senior$7M raised
Company Description At the forefront of health technology for over 35 years, Munich-based Brainlab digitizes medical workflows, from diagnosis to therapy, to offer clinicians and patients better treatment possibilities. …
Unternehmensbeschreibung Brainlab wurde vor mehr als 35 Jahren in München gegründet und digitalisiert medizinische Abläufe von der Diagnose bis zur Therapie, um Ärzt:innen und Patient:innen bessere Behandlungsmöglichkeit…
Skills: Public relations, Copywriting, Journalism, Translation, Media research
Area Product Owner Business Development - RT Elements
Munich, Bavaria, Germany · Hybrid
Senior$7M raised
Company Description At the forefront of health technology for over 35 years, Munich-based Brainlab digitizes medical workflows, from diagnosis to therapy, to offer clinicians and patients better treatment possibilities. …
Company Description Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our k…
Skills: Digital training material creation, Media asset development, Learning management systems, Image editing, Video editing
San Francisco, California, United States · On-site
$70k–$85k/yr
Mid level$7M raised
Company Description Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy an…
Company Description Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy an…
Company Description Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy an…
Skills: Radiosurgery, Surgical navigation, Field service, Technical support, Troubleshooting
Unternehmensbeschreibung Brainlab wurde vor mehr als 35 Jahren in München gegründet und digitalisiert medizinische Abläufe von der Diagnose bis zur Therapie, um Ärzt:innen und Patient:innen bessere Behandlungsmöglichkeit…
Company Description Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy an…
Skills: Capital Equipment Sales, Medical Device Sales, Contract Negotiation, Sales Forecasting, Customer Relationship Management
Company Description Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy an…
Skills: Capital Equipment Sales, Medical Device Sales, Contract Negotiation, Sales Forecasting, Customer Relationship Management
Application Consultant - Image Guided Surgery / Romania
Bucharest, Romania · Remote OK
Mid level$7M raised
Company Description At the forefront of health technology for over 35 years, Munich-based Brainlab digitizes medical workflows, from diagnosis to therapy, to offer clinicians and patients better treatment possibilities. …
Company Description Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy an…
Skills: Clinical Consulting, Problem Solving, Technical Support, Medical Terminology, Surgical Procedures
Company Description Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy an…
Skills: Clinical Consulting, Problem Solving, Technical Support, Clinical Case Coverage, Customer Training
Burlington, Massachusetts, United States · On-site
$65k–$75k/yr
Mid level$7M raised
Company Description Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy an…
Skills: Clinical Consulting, Problem Solving, Technical Support, Clinical Case Coverage, Customer Training
Unternehmensbeschreibung Die seit 2022 zur Brainlab SE in München gehörende Dr. Langer Medical GmbH mit Sitz in Waldkirch ist seit mehr als 25 Jahren auf die Entwicklung und Vermarktung hochinnovativer Medizintechnik für…
Skills: Team Leadership, Electrical Assembly, Soldering, Wiring, Production Planning
Unternehmensbeschreibung Die seit 2022 zur Brainlab SE in München gehörende Dr. Langer Medical GmbH mit Sitz in Waldkirch ist seit mehr als 25 Jahren auf die Entwicklung und Vermarktung hochinnovativer Medizintechnik für…
Skills: Team Leadership, Electrical Assembly, Soldering, Wiring, Production Planning
Unternehmensbeschreibung Die seit 2022 zur Brainlab SE in München gehörende Dr. Langer Medical GmbH mit Sitz in Waldkirch ist seit mehr als 25 Jahren auf die Entwicklung und Vermarktung hochinnovativer Medizintechnik für…
San Francisco, California, United States · On-site
$180k–$200k/yr
Senior$7M raised
Company Description Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy an…
Skills: Capital Equipment Sales, Medical Device Sales, Contract Negotiation, Sales Forecasting, Customer Relationship Management
Company Description At the forefront of health technology for over 35 years, Munich-based Brainlab digitizes medical workflows, from diagnosis to therapy, to offer clinicians and patients better treatment possibilities. …
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Full-time
professional certificate
30 days of vacation, Flexible working hours, Hybrid work model, Underground parking, Secure bicycle storage, Bicycle leasing
Posted 4d ago
~40 hrs/week
German
Responsibilities
The IT Support Technician will manage first and second-level support, including troubleshooting hardware and software issues for Windows and macOS environments. They are also responsible for installing workplace systems, managing user accounts, and documenting service requests in Jira.
Requirements
Candidates must have completed IT vocational training or possess equivalent qualifications along with professional experience in IT support. Proficiency in Microsoft environments, Apple technologies, and experience with ticketing systems are required, alongside strong German and English language skills.
Full job description
Unternehmensbeschreibung
Brainlab wurde vor mehr als 35 Jahren in München gegründet und digitalisiert medizinische Abläufe von der Diagnose bis zur Therapie, um Ärzt:innen und Patient:innen bessere Behandlungsmöglichkeiten zu bieten. Das innovative Ökosystem von Brainlab bildet die Grundlage für moderne Medizin in 4000 Krankenhäusern in 120 Ländern.
Der Schlüssel zum Erfolg ist unser kreatives und talentiertes Team, das aus ca. 2000 engagierten und motivierten Mitarbeiter:innen an 25 Standorten weltweit besteht. Um unsere Ziele zu erreichen, suchen wir engagierte Kolleg:innen, die hinter unseren Grundwerten “Curious, Authentic und Useful” stehen.
Stellenbeschreibung
Koordination und enge Zusammenarbeit zwischen First- und Second-Level-Support
Analyse, Erfassung, Priorisierung und Behebung von Hard- und Softwarestörungen (Windows, macOS)
Aufnahme, Qualifizierung und Bearbeitung von IT-Anforderungen sowie Beratung der Anwender und Entwicklung geeigneter Lösungsansätze
Installation, Konfiguration und Inbetriebnahme von Arbeitsplatzsystemen sowie Standardsoftware
Verwaltung von Benutzerkonten und Berechtigungen
Dokumentation von Vorfällen, Problemen und Serviceanfragen im Ticketsystem (z. B. Jira Service Management)
Aufbau und Pflege einer Wissensdatenbank zur nachhaltigen Problemlösung
Betreuung von VIP-Anwendern im Rahmen eines hochwertigen IT-Supports
Aktive Mitwirkung an der kontinuierlichen Optimierung von IT-Prozessen und -Strukturen
Qualifikationen
Abgeschlossene Ausbildung im IT-Bereich, z. B. als Fachinformatiker für Systemintegration, oder eine vergleichbare Qualifikation
Berufserfahrung im IT-Support (First- und/oder Second-Level) oder in einer vergleichbaren Position
Sehr gute Kenntnisse in Microsoft-Umgebungen (Windows 11, Microsoft 365) sowie im Umgang mit Apple-Technologien (macOS, iOS)
Fundiertes Wissen im Bereich Standard-Hardware (Desktops, Notebooks, Peripheriegeräte wie Drucker)
Idealerweise Grundkenntnisse in Active Directory, Netzwerktechnologien (LAN/WAN) und Telekommunikation
Erfahrung im Umgang mit Ticketsystemen, vorzugsweise Jira Service Management
Ausgeprägte Service- und Kundenorientierung sowie ein hohes Maß an Verantwortungsbewusstsein und Flexibilität
Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
Persönliche Kompetenzen
Selbstständige und strukturierte Arbeitsweise innerhalb eines Teams
Hohe Problemlösungskompetenz und Fähigkeit, pragmatische Lösungsansätze zu entwickeln
Motivation zur kontinuierlichen Weiterentwicklung sowie die Bereitschaft, eigene Ideen aktiv einzubringen und das Arbeitsumfeld mitzugestalten
Zusätzliche Informationen
Ein sich gegenseitig unterstützendes und internationales Team
Sinnstiftende Tätigkeiten mit nachhaltigem Einfluss auf die Medizintechnik
30 Urlaubstage, zuzüglich 24.12. und 31.12.
Flexible Arbeitszeit sowie hybrides Arbeitsmodell innerhalb Deutschlands
Tiefgaragenstellplätze sowie ein sicherer Fahrradabstellraum
Fahrrad-Leasing via Kooperationspartner „BikeLeasing“
Preisgekröntes, subventioniertes Firmenrestaurant sowie mehrere Cafés
Abwechslungsreiches Sportprogramm in unserem hochmodernen 360qm Fitnessstudio
Regelmäßige After-Work-, Team- und Firmenveranstaltungen
Umfassende Aus- und Weiterbildungsmöglichkeiten
Interessiert? Dann freuen wir uns auf Ihre Online Bewerbung mit der Angabe Ihres frühestmöglichen Startdatums und Ihrer Gehaltsvorstellung!
Ansprechpartner: Ayline Föll
Abteilung: Information Technology
Related keywords
IT SupportWindows 11Microsoft 365macOSiOSJira Service ManagementActive DirectoryLANWANTelecommunicationsHardwareSoftwareSystem IntegrationTechnical SupportMedTechTicketing System
Together we’re making an impact on patients’ lives
Industry
Medical Equipment Manufacturing
Company size
1,001-5,000 employees
Founded
1989
Headquarters
Munich, Bavaria
LinkedIn followers
148,474
Total funding
$7M
At Brainlab, we digitize medical workflows, from diagnosis to therapy, to offer clinicians and patients better treatment possibilities. Our innovative digital ecosystem forms the basis for modern healthcare technology in 6,700 hospitals in 127 countries. At the forefront of health technology for over 35 years, Munich-based Brainlab employs around 2,400 people with expertise across the entire healthcare value chain in 25 locations worldwide.
At Brainlab, we digitize medical workflows from diagnosis to therapy, and our innovative ecosystem forms the basis for modern healthcare technology. We help healthcare providers build three-dimensional patient-specific models with data that is structured, mapped and aggregated with industry-leading artificial intelligence. This builds the basis of our navigation system for the human body, clinicians can safely remove brain tumors, place screws in the spine precisely, and irradiate breast tumors with millimetric precision.
Our robotics and mixed reality technologies and expertise allow users to connect and innovate between the digital and physical worlds. In addition, Brainlab technologies power the collection of structured long-term data and medical registries. Through the neuroscience of play, Brainlab advances clinical training and education, promoting the adaptation to technological advances and creating digital models of complete interventions. Our digital ecosystem is an open interface and forms a framework for third parties to accelerate innovation in other clinical areas as well.
https://www.brainlab.com/legal-notice/
https://www.brainlab.com/privacy-policy/
Offices: Olof-Palme-Straße 9, Munich, Bavaria 81829, DE · 5, Place de la Pyramide, Tour Ariane, Puteaux, Île-de-France 92800, FR · 5 Westbrook Corporate Center, Suite 1000, Westchester, Illinois 60154, US · 400 N Michigan Ave, Suite 1200, Chicago, Illinois 60611, US · PLAZA ANGEL CARBAJO, 6 - ENTR IZ, Entresuelo Izquierda, Madrid, 28020, ES
Image-guided surgery software and platformsRadiotherapy software and hardwareCloud-based image enrichment and sharingDigital O.R. integrationRadiosurgery software and hardwareJoint reconstruction software and hardwareNeurosurgery software and hardwareand Spine and Trauma software and hardwareMachinery ManufacturingInformation Technology
Together we’re making an impact on patients’ lives
Industry
Medical Equipment Manufacturing
Company size
1,001-5,000 employees
Founded
1989
Headquarters
Munich, Bavaria
LinkedIn followers
148,474
Total funding
$7M
At Brainlab, we digitize medical workflows, from diagnosis to therapy, to offer clinicians and patients better treatment possibilities. Our innovative digital ecosystem forms the basis for modern healthcare technology in 6,700 hospitals in 127 countries. At the forefront of health technology for over 35 years, Munich-based Brainlab employs around 2,400 people with expertise across the entire healthcare value chain in 25 locations worldwide.
At Brainlab, we digitize medical workflows from diagnosis to therapy, and our innovative ecosystem forms the basis for modern healthcare technology. We help healthcare providers build three-dimensional patient-specific models with data that is structured, mapped and aggregated with industry-leading artificial intelligence. This builds the basis of our navigation system for the human body, clinicians can safely remove brain tumors, place screws in the spine precisely, and irradiate breast tumors with millimetric precision.
Our robotics and mixed reality technologies and expertise allow users to connect and innovate between the digital and physical worlds. In addition, Brainlab technologies power the collection of structured long-term data and medical registries. Through the neuroscience of play, Brainlab advances clinical training and education, promoting the adaptation to technological advances and creating digital models of complete interventions. Our digital ecosystem is an open interface and forms a framework for third parties to accelerate innovation in other clinical areas as well.
https://www.brainlab.com/legal-notice/
https://www.brainlab.com/privacy-policy/
Offices: Olof-Palme-Straße 9, Munich, Bavaria 81829, DE · 5, Place de la Pyramide, Tour Ariane, Puteaux, Île-de-France 92800, FR · 5 Westbrook Corporate Center, Suite 1000, Westchester, Illinois 60154, US · 400 N Michigan Ave, Suite 1200, Chicago, Illinois 60611, US · PLAZA ANGEL CARBAJO, 6 - ENTR IZ, Entresuelo Izquierda, Madrid, 28020, ES
Image-guided surgery software and platformsRadiotherapy software and hardwareCloud-based image enrichment and sharingDigital O.R. integrationRadiosurgery software and hardwareJoint reconstruction software and hardwareNeurosurgery software and hardwareand Spine and Trauma software and hardwareMachinery ManufacturingInformation Technology